shop.aidacare Opiniões 

196
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I needed to purchase a walker for my dad. It was a pleasing experience getting information from Robin when I called the number. She was so helpful and kind-a breathe of fresh air! Thank you Robin!

Classificada 5 em 5 estrelas

Recently had a need for a wider overchair table for my father (to enable the table to fit to either side of his lifting armchair) at the nursing home (with the standard tables not able to move close... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

By using Mobility HQ we saved at least $150 in comparison to one of their competitors. Products are of a high standard especially the Aspire Vogue walker. Being made of carbon fibre makes it light and... Ver mais

Classificada 4 em 5 estrelas

Lovely internal walker. My only concern is the brakes are not strong enough to hold the walker steady when applied. The process of applying the brakes by squeezing them hard is not useful for my wife... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Saúde e medicina

Escrito pela empresa

Our mobility and disability equipment has been designed to be cost effective, robust and easy to use. The increased build-quality results in more durable aged care products to ensure the safety and independence of our customers. View our fantastic range.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

196 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as opiniões

(196)

9 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Very poor communication

Very poor communication. Multiple issues with the customer service including a failure to advise myself that one of the products ordered and paid for was not available as it was on back order. The order was then cancelled without asking me if I wanted to wait for the product to be back in stock.

18 de junho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

My wife needs to have a knee…

My wife needs to have a knee reconstruction. As part of her recovery she needs a mobility aid. This walker exceeded our expectations and the speed of delivery was impressive. Will definitely deal with this company again.

27 de maio de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

An excellent strong sturdy walking aid…

An excellent strong sturdy walking aid which is very useful in the home for carrying food/clothes/cleaning products etc safely and effortlessly. Delivery was very fast and communication prompt.

13 de abril de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Aspire Walker

I purchased an Aspire Walker while I love the walker, I did email the person I brought the walker through to say there was some damage. The damage was small but deep scuff marks into the paint work, I suggest it was possibly done in transit.
NO one replied, disappointing when I still about $20K to spend there or else where. I love good service to the end.

31 de março de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

I purchased a care bed and a companion bed…

I purchased a care bed and a companion bed with mattresses, in July 2020. It is for my husband who has Alzheimers, and who will not cooperate with me when I try to get him up, dress him, shower etc. On the very positive side - I would not be able to care for my husband without it. It sits him up, raises and lowers him etc so that I am able to care for him alone most times. It is an excellent and much appreciated help in that way. However on the negative side - I noticed some time ago that he always lay on the edge of the bed and I wondered why, until I lay on it myself and realised that the right side was softer, I think because of the mechanical lifters etc under the bed. Then he started slipping (gently falling) out of bed. So I turned the beds around so that my companion bed is against the right side instead of the left, and now he still lies on that edge of the bed but my bed beside him keeps him from falling out. I rang Moblility HQ at the time and was told they have had no one else say that. I suggested that probably most carers do not lie on the bed themselves so do not realise. However they said someone would ring me from elswhere (perhaps the manufacturer I'm not sure), about it, but no one ever did. As I live 600km from Brisbane returning the bed is out of the question anyway.
Also I ordered a king single care bed, and 2 king single mattresses not realising the companion bed is a normal single. So I sleep on a regular sized companion bed with a king size mattress on it! I also did not realise the companion bed's skirting needed to be separately ordered, as the picture shows it on the bed, so mine does not have any. I know that was my fault, but I feel that the lady I ordered from should have pointed this out to me.

11 de fevereiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Great walker.

Excellent product, excellent service, excellent communication.

Very quick delivery and I was advised exactly when the walker was being delivered.

The walker itself is exactly what my Mother-in-Law needed, light and manoeuvrable. It is one of the higher priced models but quality trumps price any day.

11 de fevereiro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Return of Faulty Goods for Replacement

Roho Cushion returned because faulty.
We had a faulty roho cushion picked up well before Christmas and are still waiting for a replacement. Have sent several e-mails enquiring about status and nothing has been forthcoming except e-mails acknowledging ours. This was a Christmas present and at this rate the recipient may receive it by next Christmas. Very poor customer pr
Wendy

7 de fevereiro de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Seat walker

Seat walker folds very easy to go in the boot of the car
Did not use delivery to dear picked it up myself

5 de fevereiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Aids for post-op total knee replacement

Needed aids for post-op total knee replacement. Popped into Regency Park, SA, store to have a look. Very helpful person demonstrated the use of items required, easy to find and pick out what was required. Pricing also good. Went home with everything I will need.

6 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Security

Very happy with this seat - the side handles gives that extra bit of security when sitting and rising. So easy to clean being a solid seat.

18 de dezembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

Excellent item in great condition. Would definitely recommend and order from MobilityHQ again.

13 de dezembro de 2020
Opinião espontânea

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