J’essaie d’effectuer un retour de 100€ depuis plusieurs jours mais j’ai perdu accès a mon compte modanisa. Je contacte le service support chaque jour aucune réponse et quand j’appelle le répondeur p... Ver mais
A empresa respondeu
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Extremely over priced. Some really nice niche items. But definitely a rip off. I spent just one of the scarfs cost £40+ so i thought it must be luxurious... was literally the cheapest rag! Spent a few... Ver mais
A empresa respondeu
J ai fais une commande qui devait être livrée entre le 31 mars et le 2 avril. La commande est toujours en cours d'approvisionnement ! Je n'ai aucune information. J'ai envoyé un message au servi... Ver mais
A empresa respondeu
Jeg har altid fået mine ordre indenfor 1-2 uger, god kvalitet men små i størrelserne. Varerne bliver sendt fra Tyrkiet, hvor tøj generelt er mindre i størrelsen, men man skal bare købe en større... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
It all started with a dream, a vision, a purpose: to meet modest women’s desire to wear the clothes that fit the life and times they live in. Modanisa.com launched on Mother’s Day, 2011. We were the first Turkish fashion platform to deliver online clothes shopping to our target audience in such variety. Born in Istanbul, we now have customers in 140 countries. We offer contents in 6 languages: Turkish, Arabic, English, French, German and Bahasa. We speak our customers’ language, we recognize their needs, and we know their preferences. Each month, we reach 20 million visitors from all over the world via our app and desktop platforms. We sell over 650 brands and 70 thousand products, shipping thousands of packages a day to five continents. We employ confident and youthful staff from different nationalities and cultures whose average age is 28. Furthermore, we are the co-creator of the Modest Fashion Week concept, which made its debut in Istanbul in 2016 and has gone on to be staged in London (2017), Dubai (2017) and Jakarta (2018). The passion and dedication towards our work has rewarded us with our customer's love and trust beyond imagination. In 2016, Reuters selected us as the world's most popular Islamic apparel website. In November 2017, we won the prestigious “Islamic Economy Award” in the Islamic Arts category. Then in March 2018 we earned the “International Business Excellence” award for elevating local vendors onto a global platform and making them global retailers. As Turkey’s first international online shopping site platform and e-export champion, we are proud to introduce small producers and designers to the world. We may be growing fast, but we still adhere to our start-up ethos.
Informações de contacto
Altunizade Mahallesi Kuşbakışı Cad. No:27/1, 34662, Üsküdar, Estados Unidos da América
- 08503336472
- support@modanisa.com
- modanisa.com
1,8
Mau
7 mil opiniões
Respondeu a 98% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Retour impossible Service Support NUL
J’essaie d’effectuer un retour de 100€ depuis plusieurs jours mais j’ai perdu accès a mon compte modanisa. Je contacte le service support chaque jour aucune réponse et quand j’appelle le répondeur parle turque. Aucun moyen de communiquer avec eux.
Très Mauvaise expérience avec eux pour le retour et le support. Je ne recommande pas ce site et je ne vais jamais passer une commande chez eux je désinstalle l’application
17 de abril de 2026
Opinião espontânea
Resposta da Modanisa
Cher Ghizlane,
Nous vous remercions pour votre patience.
Nous sommes heureux de vous informer que votre demande a été résolue le 17.04.2026. Veuillez vérifier votre numéro Modanisa 32247752 dans vos e-mails.
Nous espérons que notre solution vous satisfait. Si vous avez d'autres demandes ou commentaires, n'hésitez pas à nous contacter.
Nos salutations les plus chaleureuses,
L'équipe du service client de Modanisa
Extremely over priced
Extremely over priced. Some really nice niche items. But definitely a rip off. I spent just one of the scarfs cost £40+ so i thought it must be luxurious... was literally the cheapest rag! Spent a few 100s in total. I couldve bought the equivalent from a trusted highstreet brand, better quality for half the price. Thats why i deleted the app.
9 de abril de 2026
Opinião espontânea
Resposta da Modanisa
Dear Customer,
Greetings from Modanisa!
We are sorry to hear that you had a negative experience during your Modanisa journey. As the Customer Experience team, we highly value your feedback and strive to ensure you are satisfied with our products and services.
We would like to assist you in the best way possible to resolve your issue. Please share your order number, phone number, and email address with us so that we can review your case in detail.
For any questions or concerns, please do not hesitate to contact us at trustpilot@modanisa.com.
Our Warmest Regards,
Modanisa Customer Experience Team
Commande en cours d'approvisionnement en attente
J ai fais une commande qui devait être livrée entre le 31 mars et le 2 avril.
La commande est toujours en cours d'approvisionnement !
Je n'ai aucune information.
J'ai envoyé un message au service client hier par whatthaps , on ne m'a pas encore répondu.
J'aimerais avoir une réponse.
Pourquoi proposer des articles que vous n'avez pas??
27 de março de 2026
Opinião espontânea
Resposta da Modanisa
Cher Samira,
Nous vous remercions pour votre patience.
Nous sommes heureux de vous informer que votre demande a été résolue le 13.04.2026. Veuillez vérifier votre numéro Modanisa 32227112 dans vos e-mails.
Nous espérons que notre solution vous satisfait. Si vous avez d'autres demandes ou commentaires, n'hésitez pas à nous contacter.
Nos salutations les plus chaleureuses,
L'équipe du service client de Modanisa
Müsteri hizmetleri diye bir sey var mi…
Müsteri hizmetleri diye bir sey var mi aceba? Her türlü ulasmaya calissamda (Mail, WhatsApp, Telefon) birtürlü ulasilamiyor. Siparisimi iptal etmek istiyorum. Lütfen yanitlarmisiniz?!?!
27 de março de 2026
Opinião espontânea
Resposta da Modanisa
Sevgili Kübra,
Modanisa'dan selamlar!
Sabırla beklediğiniz için teşekkür ederiz.
Sorunuzun 31.03.2026 tarihinde çözüldüğünü bildirmekten memnuniyet duyuyoruz. Lütfen e-postalarınızdan 32083504 Modanisa numaranızı kontrol ediniz.
Çözümümüzle sizi mutlu etmeyi umuyoruz. Başka bir isteğiniz veya yorumunuz varsa lütfen bizimle iletişime geçmekten çekinmeyin.
En içten saygılarımızla,
Modanisa Müşteri Deneyimi Ekibi
I ordered an outfit for my daughter on…
I ordered an outfit for my daughter on 18th March and received it by the 20th of March I was impressed with the quick delivery.The outfit was exactly how it looked in the picture and it’s good quality.
20 de março de 2026
Opinião espontânea
Resposta da Modanisa
Dear Customer,
Greetings from Modanisa!
Thank you for your kind review. We are delighted to hear that you had a positive experience on Modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Extremely disappointed with Modanisa
Extremely disappointed with Modanisa. My dresses arrived smelling strongly of smoke. I’ve emailed many times and also send the pictures of the dresses, their only response was “we’ll look into it.” No solution, no refund, nothing. I just want my money back for items that are unwearable. I don’t recommend for anyone to shop from Modanisa, based on this experience.
15 de março de 2026
Opinião espontânea
Resposta da Modanisa
Dear Samad,
Greetings from Modanisa!
Thank you for your patience.
We are pleased to inform you that your issue was resolved on 18.03.2026. Please check your emails for your Modanisa 31864478 number.
We hope our solution has met your expectations. If you have any further requests or comments, please don’t hesitate to contact us.
Our Warmest Regards,
Modanisa Customer Experience Team
Op 21 februari heb ik een bestelling…
Op 21 februari heb ik een bestelling geplaatst op deze website maar helaas nogsteeds geen pakketje ontvangen ik heb geen bevestigings mail gekregen wat mij al tot een conclusie bracht van dat het misschien niet zo komen vervolgens heb ik een een week geleden 2 berichten verstuurd om te vragen waar mijn pakketje blijft ik vind dit schandalig en zou of mijn geld terug willen of mijn pakketje ik hoor hier graag nog veder over anders neem ik verdere stappen die niet fijn zullen zijn voor het bedrijf
21 de janeiro de 2026
Opinião espontânea
Resposta da Modanisa
Dear Customer,
Greetings from Modanisa!
We are sorry to hear that you had a negative experience during your Modanisa journey. As the Customer Experience team, we highly value your feedback and strive to ensure you are satisfied with our products and services.
We would like to assist you in the best way possible to resolve your issue. Please share your order number, phone number, and email address with us so that we can review your case in detail.
For any questions or concerns, please do not hesitate to contact us at trustpilot@modanisa.com.
Our Warmest Regards,
Modanisa Customer Experience Team
Stay away from all their products
Stay away from all their products. Low quality with high priced items. I don't want to sound like I'm exaggerating, but the scarves I bought are garbage. They priced the scarves about $25 for literally a cheap cotton bag. Returning the items itself is pricey. I believe they make it pricey to discourage you from returning them. Do not order from them. This is the last and final time I will order from this rip off company.
10 de fevereiro de 2026
Opinião espontânea
Resposta da Modanisa
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
You have not delivered
You have not delivered, yet you say you have, this company are the lowest of the low. Thieves have a so-called code of honour; this company is full of thieves with no honour. In my case, the card company I used asked them to prove delivery; they "proved " they sent it. And that was a bit sketchy. Do not use them, they never reply to e-mails, and they have never replied to letters that were sent special delivery to their office in the Netherlands. I even spoke to the chamber of commerce over there; they hate them. The CEO is Lithuanian, and the board is all Eastern European. You have no chance of getting money back. Would you believe that the email they give is a non-working one? No surprise. I will repeat yet again, do not go near them. I have spoken at length with a certain tax office, and I sit and wait for the result, which I am assured will come. By the way, Mondesi, the tax office in question is not the UK one—happy landings. You are the lowest, and what makes it worse is that you know it but do not give a fig. I beg everyone not use them.
18 de novembro de 2025
Opinião espontânea
Resposta da Modanisa
Dear Customer,
Greetings from Modanisa!
We are sorry to hear that you had a negative experience during your Modanisa journey. As the Customer Experience team, we highly value your feedback and strive to ensure you are satisfied with our products and services.
We would like to assist you in the best way possible to resolve your issue. Please share your order number, phone number, and email address with us so that we can review your case in detail.
For any questions or concerns, please do not hesitate to contact us at trustpilot@modanisa.com.
Our Warmest Regards,
Modanisa Customer Experience Team
Worst customer service
Worst customer service.
Modanisa is a high-priced retailer known for selling dresses that lack quality.
30 de janeiro de 2025
Opinião espontânea
Resposta da Modanisa
Dear Leila,
Greetings from Modanisa!
We would like to inform you that your request has been forwarded to the relevant department.
One of our dedicated consultants will reach out to you as soon as possible using your registered contact details to review your issue. You will be updated on the progress of the process, and once a solution is found, you will be notified.
Our Warmest Regards,
Modanisa Customer Experience Team
No response from customer service
I ordered from Norway. I have received wrong 3 scarves which I did not order. I tried to contact them by email, Chat and WhatsApp. I have spent total 107 euro for my order, But have not received any answer. This is very disappointing. Whill not order from modanisa anymore.
3 de janeiro de 2026
Opinião espontânea
Resposta da Modanisa
Dear Sayeeda,
Greetings from Modanisa!
We would like to inform you that your request has been forwarded to the relevant department.
One of our dedicated consultants will reach out to you as soon as possible using your registered contact details to review your issue. You will be updated on the progress of the process, and once a solution is found, you will be notified.
Our Warmest Regards,
Modanisa Customer Experience Team
Schlimmster onlineshop überhaupt
Versand dauert lange. Retoure kostet 20€. Die spinnen komplett. Ware sieht nie aus wie in den bildern weil sie entweder KI benutzen oder faceapp. Qualität einfach schrecklich
14 de janeiro de 2026
Opinião espontânea
Resposta da Modanisa
Wir möchten Sie hiermit wissen lassen, dass wir beim Paketversand von der Türkei in über 100 Länder mit führenden Versandunternehmen arbeiten, und dass wir unsere Versandfirmen je nach Leistung in den betreffenden Gebieten mit höchster Sorgfalt auswählen. Die Kosten für Rücksendungen werden unabhängig von Modanisa gemäß den kommerziellen Richtlinien der Versandfirmen unter Berücksichtigung der Transport- und Betriebskosten festgelegt. Wir müssen Ihnen leider mitteilen, dass aufgrund der Zunahme der Wechselkursdifferenz die Kosten für Rücksendungen unabhängig von Modanisa ebenfalls gestiegen sind.
Commande jamais reçu
Bonjour ma femme a commandé chez modenisa et soit disant il a été livré contre signature mais on a rien reçu chez nous. J’ai des caméras et j’ai vu aucun livreur le 8/01/2026. Vous travaillez avec des livreur qui ne font pas leur travail donc des voleurs et menteurs. Je vais que vous régler le problème sinon je porte plainte.
Merci
8 de janeiro de 2026
Opinião espontânea
Resposta da Modanisa
Cher Nesrine,
Tout d'abord, merci de nous avoir choisi.
Nous vous informons que votre demande a été transmise au département concerné.
L'un de nos conseillers spécialisés prendra rapidement contact avec vous via vos coordonnées enregistrées pour examiner votre problème. Vous serez informé(e) des progrès du processus, et des informations vous seront fournies une fois la solution trouvée.
Nos salutations les plus chaleureuses,
L'équipe du service client de Modanisa
I make a return from sweden back to…
I make a return from sweden back to turkey , it cost like 40 euro and i send it to the exact address but they refuse to receive it and send it back to sweden and i have to pay the same amount of money to send it back and of course they never answer my emails
24 de novembro de 2025
Opinião espontânea
Resposta da Modanisa
Dear Fatima,
Greetings from Modanisa!
We attempted to call you to resolve your issue, but we were unable to reach you.
Please provide us with your updated contact information via private message or feel free to contact us at trustpilot@modanisa.com.
Our Warmest Regards,
Modanisa Customer Experience Team
Oplichters
Ik had een jurk besteld en die was te groot vervolgens wil ik hem terugsturen en heb ik retouraanvraag gedaan.
Maar helaas krijg ik geen retour sticker van hun zodat ik de jurk terug kan sturen.
Ik heb hun zo vaak gebeld en gemaild en nog steeds geen retour sticker gestuurd.
Elke keer hetzelfde antwoord.
Mensen moeten niets meer bij Modanisa iets bestellen.
Het is zonde van hun geld.
Ik heb spijt gekregen.
25 de dezembro de 2025
Opinião espontânea
Resposta da Modanisa
Sevgili Kıymet,
Modanisa'dan selamlar!
Talebinizin ilgili departmana iletildiğini bildirmek isteriz.
Özel danışmanlarımızdan biri, en kısa sürede kayıtlı iletişim bilgileriniz üzerinden sizinle iletişime geçerek sorununuzu inceleyecektir. Süreçle ilgili gelişmeler hakkında sizi bilgilendirecek ve çözümle ilgili mutlaka bilgi verilecektir.
En içten saygılarımızla,
Modanisa Müşteri Deneyimi Ekibi
Nie wieder bestellen schlechte Qualität…
Nie wieder bestellen schlechte Qualität
Überhöhte Rücksendung und manchmal keine Rücksendung Möglichkeiten
28 de dezembro de 2025
Opinião espontânea
Resposta da Modanisa
Liebe Sultan,
Grüße von Modanisa!
Wir möchten Sie darüber informieren, dass Ihre Anfrage an die zuständige Abteilung weitergeleitet wurde.
Einer unserer spezialisierten Berater wird sich so schnell wie möglich über Ihre registrierten Kontaktdaten mit Ihnen in Verbindung setzen, um Ihr Anliegen zu prüfen. Sie werden über den Fortschritt des Prozesses informiert und erhalten eine Rückmeldung, sobald eine Lösung gefunden wurde.
Unsere herzlichsten Grüße,
Modanisa Customer Experience Team
Reine Katastrophe was bestellungen…
Reine Katastrophe was bestellungen angeht. Man bestellt was, dann kommt was anderes und dann muss man auch noch mehr bezahlen. Der Kundendienst ist miserabel eine reine Katastrophe .
Ich habe mit dem Kundendienstüber WhatsApp geschrieben und Emails geschrieben, aber man hat diesen Fall noch nicht beendet die kriegen das einfach nicht hin. Schade dass man wegen Paar Euros , die Kunden verlieren möchte .
24 de dezembro de 2025
Opinião espontânea
Resposta da Modanisa
Sehr geehrte Kunde,
Grüße von Modanisa!
Es tut uns leid, dass Sie während Ihrer Modanisa-Reise eine negative Erfahrung gemacht haben. Als Kundenservice-Team legen wir großen Wert auf Ihr Feedback und möchten sicherstellen, dass Sie mit unseren Produkten und Dienstleistungen zufrieden sind.
Wir möchten Ihnen bestmöglich bei der Lösung Ihres Problems helfen. Bitte teilen Sie uns Ihre Bestellnummer, Telefonnummer und E-Mail-Adresse mit, damit wir Ihr Anliegen im Detail prüfen können.
Für Fragen oder Anliegen können Sie uns gerne unter trustpilot@modanisa.com kontaktieren.
Unsere herzlichsten Grüße,
Modanisa Customer Experience Team
A fuir
Les articles commandés ne sont pas du tout identiques aux photos sur le site. La qualité est médiocre. Le service après vente est catastrophique. Même lorsqu'il est indiqué qu'il est possible de retourner l'article, l'étiquette retour n'existe pas. À fuir
15 de dezembro de 2025
Opinião espontânea
Resposta da Modanisa
Cher client,
Tout d'abord, merci de nous avoir choisi.
Nous sommes désolés d'apprendre que vous avez rencontré une expérience négative lors de votre parcours avec Modanisa. En tant qu'équipe du Service Client, nous attachons une grande importance à vos retours et nous nous efforçons de vous offrir des produits et des services qui vous satisfont pleinement.
Nous souhaitons vous aider de la meilleure manière possible pour résoudre votre problème. Merci de nous communiquer votre numéro de commande, votre numéro de téléphone et votre adresse e-mail afin que nous puissions examiner votre situation en détail.
Pour toute question ou préoccupation, n'hésitez pas à nous contacter à l'adresse trustpilot@modanisa.com.
Nos salutations les plus chaleureuses,
L'équipe du service client de Modanisa
Service client injoignable
Ma commande a été livrée à la pharmacie de mon quartier. Le service client de Modanisa est injoignable.
Sinon articles de bonne qualité, reçus rapidement et conformes à la description.
11 de dezembro de 2025
Opinião espontânea
Resposta da Modanisa
Cher Adeline,
Nous vous remercions pour votre patience.
Nous sommes heureux de vous informer que votre demande a été résolue le 23.12.2025. Veuillez vérifier votre numéro Modanisa 30943335 dans vos e-mails.
Nous espérons que notre solution vous satisfait. Si vous avez d'autres demandes ou commentaires, n'hésitez pas à nous contacter.
Nos salutations les plus chaleureuses,
L'équipe du service client de Modanisa
Ich habe einen falschen Schal erhalten
Ich habe einen falschen Schal erhalten. Zuerst wurde mir vom Kundenservice ein Gutschein im Wert von 19 € angeboten und zugesagt. Dieser Gutschein wurde mir jedoch trotz mehrmaliger Nachfrage nie zugesendet.
Nach weiteren Kontaktversuchen habe ich schließlich eine Rückerstattung über die ursprünglich verwendete Zahlungsart verlangt. Auch diese wurde mir bestätigt – bis heute ist jedoch kein Geld eingegangen.
Mehrere Wochen Wartezeit, widersprüchliche Aussagen und am Ende weder Gutschein noch Rückerstattung. Sehr enttäuschender Kundenservice.
8 de dezembro de 2025
Opinião espontânea
Resposta da Modanisa
Sehr geehrte Kunde,
Grüße von Modanisa!
Es tut uns leid, dass Sie während Ihrer Modanisa-Reise eine negative Erfahrung gemacht haben. Als Kundenservice-Team legen wir großen Wert auf Ihr Feedback und möchten sicherstellen, dass Sie mit unseren Produkten und Dienstleistungen zufrieden sind.
Wir möchten Ihnen bestmöglich bei der Lösung Ihres Problems helfen. Bitte teilen Sie uns Ihre Bestellnummer, Telefonnummer und E-Mail-Adresse mit, damit wir Ihr Anliegen im Detail prüfen können.
Für Fragen oder Anliegen können Sie uns gerne unter trustpilot@modanisa.com kontaktieren.
Unsere herzlichsten Grüße,
Modanisa Customer Experience Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.