Ordered an Oscar de La Renta dress and my order never shipped even after their delivery date lapsed. No refund until I called in and they said they didn’t even have the item! Time wasters with 0 goodw... Ver mais
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Leia as opiniões dos outros
I was tempted by %50 off Balenciaga cap, by reading these reviews I changed my mind, I rather pay the full price. According to the reviews such business should be illegal to run. The reviews had g... Ver mais
Horrible customer service. Rude and miserable. They are very unprofessional and unaccommodating. Kati who says she’s one of the managers has no customer service skills and should not be working there.... Ver mais
I wish I read the reviews before making the order. Item received was not what I thought it was, pair of The Row sandals which I saw and tried previously. Model that I received was different, stiff le... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
In homage to the history of couturiers who showcased their creations in trunks to elite clientele, Moda Operandi is the only place to preorder next-season’s looks straight from the runway. And for those who can’t wait, we offer an expertly curated in-season Boutique. Discover over 500 global luxury brands and emerging talent from fashion capitals around the world.
Informações de contacto
315 Hudson Street, 5th Floor, 10013, New York, Estados Unidos da América
- 1 (800) 707-9898 or +1 (212) 729-0984
- care@modaoperandi.com
- modaoperandi.com
1,7
Muito mau
10 mil opiniões
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I'm very happy with my purchase and…
I'm very happy with my purchase and will do business again! I bought a pair of leather pants that were on sale-they are fantastic and I cannot wait to wear them this fall...they will be in heavy rotation!! They were packaged very carefully, which I appreciated. Thank you!
3 de agosto de 2021
Resposta da Moda Operandi
Dear Antonia,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
I would like to report an unpleasant…
I would like to report an unpleasant incident that happened today regarding order. I called today and talked to Alicia - she said I am eligible for price adjustment and said she will request a refund.
I called again to check the status of another order but Jamia (not sure about his name) picked up the phone and he was ready to attack me. Instead of listening to what I have to say, he demanded why I was calling so many times. He also said I am not eligible for price adjustment (which contrasts with Alicia) and that I will not get price adjustment. As he was very aggressive and was not willing to listen, I did not want to talk to him any more. I hung up and tried calling again as I wanted to reach someone else, but he kept picking up the phone so I just hung up. I was very shocked to hear the voice message he left on my cell - he apparently threatened me with a very nasty and hateful message. He threatened me that your company will take further action if I called again. My wife listened to the message and she was very upset about the ruthless tone in his voice. She called and asked him to apologize to me but he kept interrupting her and said he wants my apology.
As a rational customer, I think he misrepresents your company. He was obviously ruthless, impolite, one-sided, and hateful to me and I believe that is not what Moda Operandi's customer care strives for. All customers have the right to call customer care. You cannot just threaten a customer and say don't call anymore.
I would appreciate it if you could maintain an objective stance in this matter.
1 de agosto de 2021
Opinião espontânea
Resposta da Moda Operandi
Dear KyungHoon,
Thank you so much for leaving your feedback.
I can assure you that your experience was an outlier, and not the norm when shopping with Moda Operandi. We hope that you are willing to give us another chance as we truly value you as a customer.
I am happy to see that you were able to speak with higher management and that your request was met. Client service and providing our customer's with the best care possible is our upmost priority. I can ensure your feedback has been escalated internally for review.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future.
Thank you,
Chloe
Highly recommend!
Excellent customer service with helpful, real people answering the phone, no robots. Quick delivery, and arrived in beautiful wrapping and dress bag. Was worried after reading some online reviews and it being first time order, but everything went very smoothly! Recommend!!
31 de julho de 2021
Resposta da Moda Operandi
Dear LDC,
I am so glad that you have enjoyed shopping with us!
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
Used to be a very good online shopping…
Used to be a very good online shopping website, the website was hacked and leaked many customer information. Very bad return policies, also doesn’t have good price, alway more expensive than other website, check out other website before you buy from Moda. I just used the very last amount of my site credit. I will never buy from this website again.
31 de julho de 2021
Resposta da Moda Operandi
Dear Customer,
Thank you for leaving your feedback.
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations, and I can confirm we value the privacy of our clients above anything else.
Again, I apologize for any disappointment and look forward to assisting you in the future. I hope that you are willing to give us another chance as we truly value you as a customer.
Thank you,
Chloe
Flawless presentation!
Flawless presentation with the lilac garment bag! 🌸 It’s the details for me! 🎈🎈
27 de julho de 2021
Resposta da Moda Operandi
Dear Whitney,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
Very disappointed and dissatisfied with…
Very disappointed and dissatisfied with the customer service. I am still waiting for a manager to call me back
27 de julho de 2021
Resposta da Moda Operandi
Dear Priya,
Thank you so much for leaving your feedback.
I am very sorry to hear that your shopping experience with Moda Operandi did not meet your expectations.
Our return policy for this item states that it is only returnable for a site credit due to the markdown in price. This is stated on the product page, and in the order confirmation email.
That being said, I am happy to see that we were able to make an exception for you and process a full refund. Should you need any sizing information for future purchases, our Client Services team will be happy to assist.
Again, we apologize for any inconvenience this has caused and look forward to assisting you in the future.
Thank you,
Chloe
The shoes were made with hard leather
The shoes were made with hard leather, not flexible, especially around the toe area. My feet hurt after one wear and should get my money back!
Do not recommend this shoe.
27 de julho de 2021
Resposta da Moda Operandi
Dear CW,
Thank you so much for leaving your feedback.
I am very sorry to hear that your shopping experience with Moda Operandi did not meet your expectations.
Our return policy states that orders placed after our initial markdowns are final sale and not returnable. This is stated on the product page, and in the order confirmation email. In addition, I can confirm the composition of this shoe was noted.
That being said, I am happy to see that we were able to make an exception for you and process a refund for site credit.
Again, we apologize for any inconvenience this has caused and look forward to assisting you in the future.
Thank you,
Chloe
Quick delivery with notifications 👍🏽
26 de julho de 2021
Resposta da Moda Operandi
Dear Eugenia,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
Worst customer service ever.
My dress arrived stained and Moda did not accept a return because by the time I tried to wear it it had been over 14 days since delivery. I assumed all merchandise coming from Moda would be high quality but I guess the retailer does not check or care whether the items they sell are decent or garbage.
26 de julho de 2021
Resposta da Moda Operandi
Dear NB,
Thank you so much for leaving your feedback.
I am very sorry to hear that your shopping experience with Moda Operandi did not meet your expectations.
We do kindly ask you reach out to us within your return window. That being said, I am happy to see that we were able to make an exception for you and process a refund for site credit.
Again, we apologize for any inconvenience this has caused and look forward to assisting you in the future.
Thank you,
Chloe
Jeans fit perfectly and we’re delivered…
Jeans fit perfectly and we’re delivered at the correct time.
26 de julho de 2021
Resposta da Moda Operandi
Dear Suzanne,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
Excellent service -- received my…
Excellent service -- received my merchandise very quickly. Merchandise was as described.
26 de julho de 2021
Resposta da Moda Operandi
Dear GH,
I am so glad that you have enjoyed shopping with us!
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
Shipping charges discourages shopping
Given the prices and supposed unique shopping experience to be charged shipping charges makes shopping on MO a not so special experience.
26 de julho de 2021
Resposta da Moda Operandi
Dear Jane,
Thank you so much for leaving your feedback. I am very sorry to hear that your shopping experience with Moda Operandi did not meet your expectations.
We re-evaluate the delivery methods provided by our couriers periodically. Most recently, we increased our domestic ground shipping fee to $15.
For additional information, please visit our website to review our updated shipping times and costs: https://help.modaoperandi.com/hc/en-us/articles/211521843-Shipping-Times-Costs.
Again, we apologize for any disappointment this has caused and look forward to assisting you in the future.
Thank you,
Chloe
Mixed review
Your products are beautiful and your shipping was fast and packaging lovely… but your app is VERY inefficient and confusing. Products repeat in the feed and the filters don’t work. Makes it really hard to find items or stay engaged….
25 de julho de 2021
Resposta da Moda Operandi
Dear Customer,
Thank you for leaving your feedback.
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations. We have escalated this internally for review with our IT Department, and hope to resolve any app related issued as soon as possible.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future.
Thank you,
Chloe
Fast Delivery
Delivery was very quick from USA to Canada. The exchange rate is very high which makes the item rather expensive. Quality is excellent as advertised.
24 de julho de 2021
Resposta da Moda Operandi
Dear Andrew,
I am so glad that you have enjoyed shopping with us! We thank you for your feedback, and are always working to keep prices as low as possible.
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
Moment of delight
I received my purchase within the time that I had been informed it would take to deliver. The delivery went smoothly and fast. It was with such pleasure to open up the package, that had been carefully wrapped and inside the wrapping a nice clothing bag to protect the item. This experience is vital to me when deciding with whom I do business. Thank you!
24 de julho de 2021
Resposta da Moda Operandi
Dear Agustina,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
Sent the wrong size skirt on a final…
Sent the wrong size skirt on a final sale item. Emailed to get the issue fixed. Still hadn’t replied after 3 days, so I called. MO sent me a return label and refunded shipping. Skirt sold out so likely won’t be able to get a replacement in the right size. Disappointed in incorrect order and very slow customer service. Have ordered several times from MO and usually encounter some sort of issue. I like their selection of merchandise, but I know that if I order from MO there will likely be an issue of some sort.
24 de julho de 2021
Resposta da Moda Operandi
Dear Sarah,
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations, and deeply apologize for the delay.
Moda Operandi has a strict quality control protocol where every package is carefully reviewed prior to leaving our warehouse. This is very important to us so I am sorry that we fell short on this occasion. I can assure you that this is an outlier, and not the norm when shopping with us and hope that you give us another opportunity to impress you.
Again, I apologize for any disappointment this experience has caused. We are happy to assist you with any inquiries you may have. Simply email us at care@modaoperandi.com, as we are always here to help you.
Thank you,
Chloe
Ik had een kleedje besteld en bij…
I ordered a dress and…
I ordered a dress and it was damaged upon delivery. There was a black spot on the underside of the rug.
I immediately wrote to Moda Operandi and I was allowed to return it. I would be fully reimbursed for the full amount on my visa account because it was a damaged item.
Now it turns out that I get the return costs back and the rest is on my site credit. If the item had been in order upon delivery, I would have kept it but it was damaged.
Where is the honesty of Modi Operandi towards the customer.
If Moda Operandi does not pay the full amount on my visa account, I will take further measures and inform my bank in order to get my full amount back.
I hope for the honesty of Moda Operandi.
VD Berghe D.
23 de julho de 2021
Opinião espontânea
Resposta da Moda Operandi
Dear Didiane,
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations.
Moda Operandi has a strict quality control protocol where every package is carefully reviewed prior to leaving our warehouse. This is very important to us so I am sorry that we fell short on this occasion. I can assure you that this is an outlier, and not the norm when shopping with us and hope that you give us another opportunity to impress you.
I have reviewed your order and can confirm this have been refunded in full to the original method of payment. As the original payment was split between site credit and credit card, it was refunded as such.
Again, I apologize for any disappointment this experience has caused. We are happy to assist you with any inquiries you may have. Simply email us at care@modaoperandi.com, as we are always here to help you.
Thank you,
Chloe
Delivery was on time but the dress has…
Delivery was on time but the dress has a lot of issues that I need to fix and it is non returnable . The dress did not display certain aspects visually online as it did physically when I got it. The corset style top Marchessa dress makes your chest completely flat and does not accommodate for a women’s natural curvature on top . . .
22 de julho de 2021
Resposta da Moda Operandi
Dear Ilana,
Thank you for leaving your feedback.
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations. While this item is final sale, if it arrived to you differently than advised, we would certainly work to rectify this for you. To do so, we kindly ask that you provide photos of this item to us by emailing them to care@modaoperandi.com
Again, I apologize for any inconvenience this has caused and look forward to speaking with you soon.
Thank you,
Chloe
Perfect transaction
21 de julho de 2021
Resposta da Moda Operandi
Dear Loretta,
I am so glad that you have enjoyed shopping with us!
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
Dress is beautiful
Dress is beautiful - it's a gift, and our daughter loves it. Also, expedited shipping was even more prompt than promised - thank you, Moda Operandi!
20 de julho de 2021
Resposta da Moda Operandi
Dear Claire,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
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