Ordered an Oscar de La Renta dress and my order never shipped even after their delivery date lapsed. No refund until I called in and they said they didn’t even have the item! Time wasters with 0 goodw... Ver mais
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Leia as opiniões dos outros
I was tempted by %50 off Balenciaga cap, by reading these reviews I changed my mind, I rather pay the full price. According to the reviews such business should be illegal to run. The reviews had g... Ver mais
Horrible customer service. Rude and miserable. They are very unprofessional and unaccommodating. Kati who says she’s one of the managers has no customer service skills and should not be working there.... Ver mais
I wish I read the reviews before making the order. Item received was not what I thought it was, pair of The Row sandals which I saw and tried previously. Model that I received was different, stiff le... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
In homage to the history of couturiers who showcased their creations in trunks to elite clientele, Moda Operandi is the only place to preorder next-season’s looks straight from the runway. And for those who can’t wait, we offer an expertly curated in-season Boutique. Discover over 500 global luxury brands and emerging talent from fashion capitals around the world.
Informações de contacto
315 Hudson Street, 5th Floor, 10013, New York, Estados Unidos da América
- 1 (800) 707-9898 or +1 (212) 729-0984
- care@modaoperandi.com
- modaoperandi.com
1,7
Muito mau
10 mil opiniões
Sem histórico recente de solicitação de opiniões
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Very pleased!
From start to finish, the experience was superb. My order was shipped out 2 days after I purchased it, and received a couple of days later. The packaging was beyond beautiful and the dress itself is stunning and in great shape. I will definitely be back and highly recommend. Thank you for offering such a high quality of clothing for reasonable prices and purchasing options, it is much appreciated! A very happy customer, Desiree.
20 de julho de 2021
Opinião espontânea
Resposta da Moda Operandi
Dear Desiree,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
Need some more trendy, and reasonable price point trunk show designers
Moda Oprandi needs more on trend edgy trunk shows, and more reasonably priced new edgy designers
20 de julho de 2021
Resposta da Moda Operandi
Hi Maxine,
Thank you for your feedback! We are always working to offer new options on Moda Operandi. I recommend you shop under our Emerging Designers tab for these options!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
Subpar packaging and damaged items
Two months ago I ordered from Moda for the first time. I place an order for a Prada Celo bag and was charged $15 for shipping. I expected this to mean shipping would be quick and that the packaging would be luxurious. But it wasn't. It took two weeks for my bag to arrive and the bag was just thrown in a box in a dust bag wrapped in purple tissue paper. Honestly, I have seen better packaging from less expensive stores, like Sezane. Still, I can understand the shipping time due to Covid delays, but the packaging really was subpar.
Nonetheless, what really bothered me was that my bag was damaged when I received it. It had creases and a visible scratch on the back. I submitted a return request, shipped it back, and got my money back. Then I placed another order for the same type of bag and after two weeks, I got the SAME damaged bag in a box that looked like it was stomped on and opened and haphazardly re-taped again. Did they think I would not notice it was the same bag?
Anyway, I submitted another return request and now I will be purchasing my bag from Prada directly. Needless to say, I'm so disappointed in Moda and will not be shopping here again.
20 de julho de 2021
Opinião espontânea
Resposta da Moda Operandi
Dear Laura,
Thank you so much for leaving your feedback. I deeply apologize for the error on our and, and can confirm any and all shipping fees have been fully refunded. In addition, this has been escalated internally for review.
Moda Operandi has a strict quality control protocol where every package is carefully reviewed prior to leaving our warehouse. This is very important to us so I am sorry that we fell short on this occasion.
I can assure you that your experience was an outlier, and not the norm when shopping with Moda Operandi. We hope that you are willing to give us another chance as we truly value you as a customer.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future.
Thank you,
Chloe
Don't Buy From Them! Look Elsewhere
I had a really bad first experience with Moda Operandi. This was my first purchase ever and I was so excited because I had read wonderful things. You can imagine my disappointment when problems started happening as early as checkout. My promo code didn't work, delivery took longer than specified, customer service was extremely unhelpful, and even stopped responding after the second email. Will definitely be my last time purchasing!
20 de julho de 2021
Resposta da Moda Operandi
Dear Marcela,
Thank you for leaving your feedback.
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations. I have reviewed your order and see that the item purchased was not eligible for any promotional codes.
In addition, I can see that your order was dispatched within our standard shipping timeframe and arrived accordingly via UPS ground service.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future. I hope that you are willing to give us another chance as we truly value you as a customer.
Thank you,
Chloe
Resposta da Moda Operandi
Dear Natasha,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
Beautifully packaged and speedy…
Beautifully packaged and speedy delivery Thankyou - love my items xx
20 de julho de 2021
Resposta da Moda Operandi
Dear Monica,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
Item was exactly as described
Item was exactly as described ! The packaging was so beautiful, well done 👍 loved my shopping experience.
19 de julho de 2021
Resposta da Moda Operandi
Dear Carolina,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
Service and Attention to Detail
Great service. Top arrived beautifully boxed, on a nice hangar and a nice bag. Love it!
19 de julho de 2021
Resposta da Moda Operandi
Dear L,
I am so glad that you have enjoyed shopping with us!
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
I ordered a view days ago Versace pants…
I ordered a view days ago Versace pants at Moda Operandi. I am based in The Netherlands. I had my pants within no time. It was incredible. Also I made a mistake with my size. One phone call and everything was ok again. Thanks so much. Really impressed and love the pants! Annette Mak
19 de julho de 2021
Resposta da Moda Operandi
Dear Nee,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
Excellent customer service!!!!
18 de julho de 2021
Resposta da Moda Operandi
Dear Rochelle,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
First time MO shopper here!
Wasn’t sure if my order was going to arrive in a timely manner. So, I called customer service and assured me that I would receive by a specific date.Flash forward to today and o received my order! The item I purchased fits perfect. Thanks for a smooth transaction.
18 de julho de 2021
Resposta da Moda Operandi
Dear Andrea,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
Ghosted by customer service, had to file a claim with Visa to get a refund
I ordered my wedding dress from MO. Fedex "lost" the package in shipping, and after repeated contacts to Fedex - where they confirmed that they couldn't find the dress, and MULTIPLE emails to MO to resolve the situation with zero acknowledgement or response, I finally had to file a claim with my credit card company to get the charges reversed. I'd say bad customer service, but it's like ... non-existent.
17 de julho de 2021
Opinião espontânea
Resposta da Moda Operandi
Dear Irene,
Thank you so much for leaving your feedback.
I am very sorry to hear that your first shopping experience with Moda Operandi did not meet your expectations. I can confirm that we have to wait for FedEx to finalize their lost package investigation in order to proceed with a refund, which typically takes up to 8 business days.
Again, I apologize for any disappointment this experience has caused. We are happy to assist you further. To do so, simply email us at care@modaoperandi.com, and reference your order number as we are always here to help you.
Thank you,
Chloe
Not so luxury experience
Honestly, my experience wasn’t great. Shipping at Moda Operandi costs $15. I figured this would mean I’d get my item super quickly at least, since most other luxury retailers don’t charge for shipping. I was originally given a delivery date of July 7. That day came and went without so much as a shipping notification. It wasn’t until I contacted customer support that my dress shipped. It finally arrived on July 15, in a dress bag that was too short for my dress, causing some weird folds on the bottom, and in a box that looked like it had been punched a few times before getting to me. The dress itself was gorgeous and the CSA I spoke to was great, but otherwise this experience sucked. My first and last time shopping here.
17 de julho de 2021
Resposta da Moda Operandi
Dear Ellie,
Thank you so much for leaving your feedback.
I can assure you that your experience was an outlier, and not the norm when shopping with Moda Operandi. I can confirm your shipping fee has been refunded due to the delay. We hope that you are willing to give us another chance as we truly value you as a customer.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future.
Thank you,
Chloe
Great website, fast shipping
15 de julho de 2021
Resposta da Moda Operandi
Dear Reut,
I am so glad that you have enjoyed shopping with us!
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
Product assortment has gone downhill
Product assortment has gone downhill. You charge for shipping, literally nowhere else I shop charges shipping and they do 2 day shipping; you charge and then you take 2 weeks to get me the product??
14 de julho de 2021
Resposta da Moda Operandi
Dear Veronica,
Thank you for leaving your feedback.
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations.
I can see that your order was dispatched within our standard shipping timeframe and arrived accordingly via FedEx ground service.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future. I hope that you are willing to give us another chance as we truly value you as a customer.
Thank you,
Chloe
Shipping prices
I live in Puerto Rico, a territory of US, and for shipping purpose you treat me as foreing country. That’s means $65. I am client of Net-a-Porter London since 2013 and they ship me by DLH, your shipping company, for $39. Recently they have opened a warehouse in US and they are distributing from there to this part of the world only for $20. You have to review your prices to be competitive.
13 de julho de 2021
Resposta da Moda Operandi
Dear Melba,
Thank you for leaving your feedback.
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations.
We re-evaluate the delivery methods provided by our couriers periodically. Most recently, we increased our shipping fees. For additional information, please visit our website to review our updated shipping times and costs: https://help.modaoperandi.com/hc/en-us/articles/211521843-Shipping-Times-Costs.
We have provided your feedback internally for review. If you have any further questions, please feel free to reach out.
Kind regards,
Chloe
I wrote at first bad review and put 1…
I wrote at first bad review and put 1 star, because delivery took so long and I wasn’t able to wear the bag that I picked up for the event as I planed. But when I finally got an item and saw the cutest packing it melted my heart. Great job with packaging, wish the delivery would be faster and I could wear this bag for my event.
13 de julho de 2021
Opinião espontânea
Resposta da Moda Operandi
Dear Anastasia ,
Thank you so much for leaving your feedback.
I can assure you that your experience was an outlier, and not the norm when shopping with Moda Operandi. We were experiencing slight delays due to an influx of orders during our sale period, and apologize for the inconvenience.
That being said, I am so happy to hear you're enjoying your purchase, and look forward to assisting you in the future! Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
You Get What You Pay For
I recently ordered two pairs of A.Emery sandals. Listen, when I say that the presentation and the quality of the shoes were through the roof, believe me. I immediately told myself that I didn't want to wear them because they were so nice. I hope to purchase other items in the future, so long as they keep their standard of quality up. Moda Operandi, you've stolen my heart! <3
13 de julho de 2021
Resposta da Moda Operandi
Dear Abigail,
Thank you for your kind feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
Very Slow Shipping
Took ages to ship the order. Should not charge $15 shipping fee if it takes more than 2 weeks to receive the packages for domestic shipping.
13 de julho de 2021
Resposta da Moda Operandi
Dear Grace,
Thank you so much for leaving your feedback.
I can assure you that your experience was an outlier, and not the norm when shopping with Moda Operandi. We were experiencing slight delays due to an influx of orders during our sale period, and apologize for the inconvenience.
We hope that you are willing to give us another chance as we truly value you as a customer.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future.
Thank you,
Chloe
First time shopping with Moda Operandi
First time shopping with Moda Operandi, and definitely won’t be the last. Prices were amazing, I saved so much! Super happy with my purchases and the shipping was really fast, I received my order within a few days, 3 days to be exact.
13 de julho de 2021
Resposta da Moda Operandi
Dear Coco,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
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