Ordered an Oscar de La Renta dress and my order never shipped even after their delivery date lapsed. No refund until I called in and they said they didn’t even have the item! Time wasters with 0 goodw... Ver mais
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Leia as opiniões dos outros
I was tempted by %50 off Balenciaga cap, by reading these reviews I changed my mind, I rather pay the full price. According to the reviews such business should be illegal to run. The reviews had g... Ver mais
Horrible customer service. Rude and miserable. They are very unprofessional and unaccommodating. Kati who says she’s one of the managers has no customer service skills and should not be working there.... Ver mais
I wish I read the reviews before making the order. Item received was not what I thought it was, pair of The Row sandals which I saw and tried previously. Model that I received was different, stiff le... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
In homage to the history of couturiers who showcased their creations in trunks to elite clientele, Moda Operandi is the only place to preorder next-season’s looks straight from the runway. And for those who can’t wait, we offer an expertly curated in-season Boutique. Discover over 500 global luxury brands and emerging talent from fashion capitals around the world.
Informações de contacto
315 Hudson Street, 5th Floor, 10013, New York, Estados Unidos da América
- 1 (800) 707-9898 or +1 (212) 729-0984
- care@modaoperandi.com
- modaoperandi.com
1,7
Muito mau
10 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Moda Operandi
Dear Debbie,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
We apologies for any delays. Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
Beautiful merchandise latest chic…
Beautiful merchandise, latest chic styling, lovingly packaged...and the end of season deals are killer!
11 de julho de 2021
Resposta da Moda Operandi
Dear Jackie,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
Super happy with the boots
Super happy with the boots. Delivery was faster than expected and all custom duties covered which was great. Only point to make is that shipping costs were high, but I do find that is common with USA international shipping.
11 de julho de 2021
Resposta da Moda Operandi
Dear Deborah,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi! We are always looking to lower shipping costs and thank you for your feedback.
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
Wrong item, wrong country
Ordered a necklace to my
Hotel in México and received another ladies order that was meant for Belgium and was a bikini top.
9 de julho de 2021
Opinião espontânea
Resposta da Moda Operandi
Dear Sabine,
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations.
Moda Operandi has a strict quality control protocol where every package is carefully reviewed prior to leaving our warehouse. This is very important to us so I am sorry that we fell short on this occasion. I can assure you that this is an outlier, and not the norm when shopping with us and hope that you give us another opportunity to impress you.
Again, I apologize for any disappointment this experience has caused. We are happy to assist you with any inquiries you may have. Simply email us at care@modaoperandi.com, as we are always here to help you.
Thank you,
Chloe
I was sent something completely…
I was sent something completely different than what I ordered.
8 de julho de 2021
Resposta da Moda Operandi
Dear Maria,
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations.
Moda Operandi has a strict quality control protocol where every package is carefully reviewed prior to leaving our warehouse. This is very important to us so I am sorry that we fell short on this occasion. I can assure you that this is an outlier, and not the norm when shopping with us and hope that you give us another opportunity to impress you.
Again, I apologize for any disappointment this experience has caused. We are happy to assist you with any inquiries you may have. Simply email us at care@modaoperandi.com, as we are always here to help you.
Thank you,
Chloe
Return problems
I usually love ordering from this store. The packaging, trunkshow availability and CS is second to none. I had two trunkshow orders (for two of the same item) that I returned a day after I received Them. I sent back both items in the same box (because the boxes MO sent were huge and I couldn’t lug both boxes to FedEx. They refunded only one of the items even though both were sent back with their respective packing slips, shipping labels, etc. Contacted CS several times and they only said there would be a “delay” on refunding the other item because it was packaged in the same box. Why? Surely the workers in the warehouse could open the box and see two items with their two packing labels and mark them both off as returned. Why was one refunded and the other completely ignored? Maybe MO shouldn’t use ginormous boxes and then demand their customers drive to a FedEx location to ship them back. Because those boxes certainly don’t fit into a FedEx Dropbox. It’s been almost a month and still waiting for refund. Just very frustrated with lack of common sense.
8 de julho de 2021
Opinião espontânea
Resposta da Moda Operandi
Dear Emily,
Thank you for leaving your feedback.
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations. We kindly ask that our customer's return separate orders in separate parcels, with the return labels provided. As our warehouse uses these labels to process refunds, it will cause a delay if they are combined.
That being said, I have escalated this internally for review. Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future. I hope that you are willing to give us another chance as we truly value you as a customer.
Thank you,
Chloe
Impresses
My first time using MO and it won’t be my last. Fast shipping, excellent customer service and everything was beautifully packaged. Thank you.
7 de julho de 2021
Resposta da Moda Operandi
Dear Customer,
I am so glad that you have enjoyed shopping with us!
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
Late arrival
The shipping was several days later than the estimate. I understand the concept of an estimate, however, I did expect it to be somewhat accurate and the company to have a better concept of when their items will arrive. It arrived too late for my event.
7 de julho de 2021
Resposta da Moda Operandi
Dear Jen,
Thank you so much for leaving your feedback.
I can assure you that your experience was an outlier, and not the norm when shopping with Moda Operandi. We were experiencing slight delays due to an influx of orders during our sale period, and apologize for the inconvenience.
We hope that you are willing to give us another chance as we truly value you as a customer.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future.
Thank you,
Chloe
Fast shipping 💥
7 de julho de 2021
Resposta da Moda Operandi
Dear Marwa,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
Wonderfully Easy and Efficient Service
I ordered a skirt by wonderful Australian brand Alemais that had sold out in Australia! I am SO happy to have it and cannot believe how efficiently and safely it arrived (back in Australia). I warmly recommend the experience with Moda Operandi. The only thing to watch is the international freight charge, which was extraordinary!
7 de julho de 2021
Resposta da Moda Operandi
Dear Maryanne,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi! We are always looking to lower shipping costs and thank you for your feedback.
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
Site not user friendly
I used your site to order a gift and there was no option to send as a gift, so gift was delivered with price on it AND with no gift message. Online experience was weak.
7 de julho de 2021
Resposta da Moda Operandi
Dear MS,
Thank you for leaving your feedback.
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations. I have escalated your feedback internally for review. I can confirm we do not offer gift wrapping options currently, and apologies for the disappointment.
We are happy to assist you with any inquiries you may have. Simply email us at care@modaoperandi.com, as we are always here to help you.
Thank you,
Chloe
Fast shipping and product as described!
4 de julho de 2021
Resposta da Moda Operandi
Dear RA,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
Need to Update The Shipping
I love the unique products that Moda Operandi offers. My biggest complaint is how long it takes to get my order. There are so many places that I order from that ship the product the same or next day and I have it right away. I don't want to wait two weeks to get my items.
3 de julho de 2021
Resposta da Moda Operandi
Dear Michelle,
Thank you so much for leaving your feedback.
I am very sorry to hear that your shopping experience with Moda Operandi did not meet your expectations. I can assure you that this delay is an outlier, and not the norm when shopping with us and hope that you give us another opportunity to impress you.
Again, I apologize for any disappointment this experience has caused. We are happy to assist you with any inquiries you may have. Simply email us at care@modaoperandi.com, as we are always here to help you.
Thank you,
Chloe
I ordered my dress with some…
I ordered my dress with some reservations as one reviewer suggested that the fit was "brit" sized, meaning smaller than typical. It was the last size 4 available according to the listing so with fingers crossed I tried it on and was thrilled to find it a near perfect fit, -- just a small adjustment needed for the shoulder straps. Lovely to receive this dress in the lavender garment bag carefully wrapped in matching tissue with an envelope containing the invoice also in the same color. Made receipt of this dress this all the more special which is appreciated given that it's my choice for a desert wedding next fall. Thank you! I'm so pleased to have discovered this site and have experienced the satisfaction and success with my first purchase as I'm still relatively new to the online dress shopping experience.
1 de julho de 2021
Resposta da Moda Operandi
Dear Maureen,
Thank you for taking the time to provide us with your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
The order processing and shipping time…
The order processing and shipping time took longer than expected. In addition after finally shipping the order their estimated delivery time was delayed by. Few days and not accurate to the estimate that was given when the order was placed.
1 de julho de 2021
Resposta da Moda Operandi
Dear Customer,
Thank you so much for leaving your feedback.
I am very sorry to hear that your shopping experience with Moda Operandi did not meet your expectations. I can assure you that this delay is an outlier, and not the norm when shopping with us and hope that you give us another opportunity to impress you.
Again, I apologize for any disappointment this experience has caused. We are happy to assist you with any inquiries you may have. Simply email us at care@modaoperandi.com, as we are always here to help you.
Thank you,
Chloe
Atrocious
Atrocious. Still awaiting a shipment 12 days later that was suppose to arrive 5-7 days from order. Have called customer service 5 days in a row with no response and no active help. Completely horrific and not helpful.
The customer service agent blames this on a re-routed parcel. This is not the case. The first order I have yet to receive. i had to order a second jumpsuit due to the delay which I then had to re-route - I still have not received either parcel. Completely absurd and terrible customer service with no attempt or reconciliation or refund. Beside myself.
1 de julho de 2021
Resposta da Moda Operandi
Dear HAC,
Thank you so much for leaving your feedback. I deeply apologize for the delay, and see it was caused due to a request to reroute the parcel.
I can assure you that your experience was an outlier, and not the norm when shopping with Moda Operandi. We hope that you are willing to give us another chance as we truly value you as a customer.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future.
Thank you,
Chloe
Great selection and timely delivery
Great selection and timely delivery, as always.
30 de junho de 2021
Resposta da Moda Operandi
Dear Customer,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
Resposta da Moda Operandi
Dear V,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
Everything went fine
Everything went fine. The package got here very quickly and was packaged well. However the delivery person did not even ring the bell even though I had a sign on the door to please ring, always a problem.
29 de junho de 2021
Resposta da Moda Operandi
Dear L. S.,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
Easy ordering process and super fast…
Easy ordering process and super fast shipping time. The dress I purchased arrived on a hanger in a zipped garment bag, packaged securely in tissue.
27 de junho de 2021
Resposta da Moda Operandi
Dear L. Ann,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
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