Ordered an Oscar de La Renta dress and my order never shipped even after their delivery date lapsed. No refund until I called in and they said they didn’t even have the item! Time wasters with 0 goodw... Ver mais
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Leia as opiniões dos outros
I was tempted by %50 off Balenciaga cap, by reading these reviews I changed my mind, I rather pay the full price. According to the reviews such business should be illegal to run. The reviews had g... Ver mais
Horrible customer service. Rude and miserable. They are very unprofessional and unaccommodating. Kati who says she’s one of the managers has no customer service skills and should not be working there.... Ver mais
I wish I read the reviews before making the order. Item received was not what I thought it was, pair of The Row sandals which I saw and tried previously. Model that I received was different, stiff le... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
In homage to the history of couturiers who showcased their creations in trunks to elite clientele, Moda Operandi is the only place to preorder next-season’s looks straight from the runway. And for those who can’t wait, we offer an expertly curated in-season Boutique. Discover over 500 global luxury brands and emerging talent from fashion capitals around the world.
Informações de contacto
315 Hudson Street, 5th Floor, 10013, New York, Estados Unidos da América
- 1 (800) 707-9898 or +1 (212) 729-0984
- care@modaoperandi.com
- modaoperandi.com
1,7
Muito mau
10 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Moda Operandi
Dear Isauteuil,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
One small improvement, if I may.
One enhancement i would like to recommend that quite a few other reputable high fashion commerce sites practises is providing precise measurements of the important areas for every size of every product. That would have made my experience on MO a 5-star one instead of the 4 stars I ranked. This round, everything from shopping to receipt was comfortable, good and fast. I would have done better with the precise measurements of each product I bought.
27 de junho de 2021
Resposta da Moda Operandi
Dear Customer,
Thank you for your feedback! We are always working to enhance our client's shopping experience. One of those ways is by adding additional product details and measurements to each item on our site, so size selection is as clear as possible.
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
Fast arrival in Melbourne
Delighted with fast arrival of my Khaite tote in Melbourne, Australia. Thank you
27 de junho de 2021
Resposta da Moda Operandi
Dear Kathryn,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
I love their extra service
They had a shirt I looked for. None of the other online sites had it.
The shirt came with the garment case and hanger, make the shirt more beautiful and luxury. I love those additional surprise.
26 de junho de 2021
Resposta da Moda Operandi
Dear Customer,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
First and last time to order from this…
First and last time to order from this vendor. I placed an order and received a bathing suit which I returned right away due to sizing issues. Went through the proper channels, printed return label provided, shipped both top and bottom in the same box. Approximately 2 weeks after sending back I only receive partial refund for the top saying they never received the bottom despite them both being in the same box, with the proper return label they provided, and their own respective small bags within the box (which I absolutely know I did because I double checked each piece went into the corresponding bag with its appropriate item number). They said they rechecked the warehouse a second time and won’t issue a refund.
I’m not quite sure what I could have done differently here other than taking a video of me placing both items in the box, sealing and driving it to fedex, but I enjoy my peace of mind and would rather not deal with such aggravation. I have currently processed a dispute with my credit card as recommended by their customer service team and am dreading having to deal with the dragged out process following the back and forth email correspondence and customer support team calls already had.
26 de junho de 2021
Opinião espontânea
Resposta da Moda Operandi
Dear Customer,
Thank you so much for leaving your feedback.
I am very sorry to hear that your first shopping experience with Moda Operandi did not meet your expectations.
I can assure you that your experience was an outlier, and not the norm when shopping with Moda Operandi. We hope that you are willing to give us another chance as we truly value you as a customer.
After further review, we will be issuing a full refund for this order. Please expect to see these funds posted in the next 24-48 hours. Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future.
Thank you,
Chloe
first time and for sure not the last one !
Super happy with the service! And the goods of course as well.
24 de junho de 2021
Resposta da Moda Operandi
Dear Martyna,
I am so glad that you have enjoyed shopping with us!
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
Surprising
Correct communication, fast shipping and delivery. Very surprised by the wonderful packaging!
23 de junho de 2021
Resposta da Moda Operandi
Dear Isabel,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
Great experience!
Delivery was fast and my handbag arrived in great quality. Very happy with this company!
23 de junho de 2021
Resposta da Moda Operandi
Dear Lily,
I am so glad that you have enjoyed shopping with us!
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
Buyer Beware!!!!
Buyer Beware!!!!
I would never buy anything ever again from Moda Operandi.
NEVER AGAIN!!!
I don't care if my life depended on it.
I had such a horrible experience as a customer.
Over the course of three months, I had to repeatedly initiate communication with Moda about an item that I never received in the end.
23 de junho de 2021
Resposta da Moda Operandi
Dear Makeda,
Thank you for leaving your feedback.
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations.
I can see that your order was dispatched within the provided Pre-Order window, and has since been delivered to you.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future. I hope that you are willing to give us another chance as we truly value you as a customer.
Thank you,
Chloe
Marvelous beach and hand towels
Marvelous beach and hand towels! Great quality and design. Shipped quickly and packaged beautifully. Very happy!!
23 de junho de 2021
Resposta da Moda Operandi
Dear Beverly,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
Always excited and satisfied to order…
Always excited and satisfied to order and receive items from Moda Operandi. There is always something new and exciting.
23 de junho de 2021
Resposta da Moda Operandi
Dear Sarah,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
Love
Love! Fast shipping great selection of designer goods! Will be a repeat customer
22 de junho de 2021
Resposta da Moda Operandi
Dear Hallie,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
Resposta da Moda Operandi
Dear Lisa,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
Took over two weeks to ship
22 de junho de 2021
Resposta da Moda Operandi
Dear Paige,
Thank you so much for leaving your feedback.
I deeply apologize for the delay, and can assure you that your experience was an outlier, and not the norm when shopping with Moda Operandi. We hope that you are willing to give us another chance as we truly value you as a customer.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future.
Thank you,
Chloe
The best price and fst shipping!!
22 de junho de 2021
Resposta da Moda Operandi
Dear EJs,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
I usually order from net a porter but I…
I usually order from net a porter but I loved ordering from you guys . More brands, tells me how many of the sizes are left.customer service was amazing . Will only order from you guys from on
21 de junho de 2021
Resposta da Moda Operandi
Dear Nicki,
I am so glad that you have enjoyed shopping with us!
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
Love but sick of viewing twice
When scrolling through .. often somehow it serves up the items I've just viewed. So I end up seeing half your items twice. It's pretty annoying!!
Otherwise I love your site.
21 de junho de 2021
Resposta da Moda Operandi
Dear Jac,
Thank you so much for leaving your feedback. I apologize for the trouble you were having our our site, and can confirm this has been escalated to our IT Department.
We are happy to assist you with any inquiries you may have. Simply email us at care@modaoperandi.com, as we are always here to help you.
Thank you,
Chloe
I placed my order on June 07
I placed my order on June 07, and still not receive it, today it is June 21st.
21 de junho de 2021
Resposta da Moda Operandi
Dear Janeth,
Thank you so much for leaving your feedback. I deeply apologize for the delay, and see your order has now been delivered successfully.
I can assure you that your experience was an outlier, and not the norm when shopping with Moda Operandi. We hope that you are willing to give us another chance as we truly value you as a customer.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future.
Thank you,
Chloe
I think US shipping should be flat on…
I think US shipping should be flat on orders
200.00 I don’t understand how they can charge 15 dollars for local shipping.
20 de junho de 2021
Resposta da Moda Operandi
Hi Gabriella,
Thank you for providing your feedback! I can confirm we have a flat rate domestic shipping fee of $15. That being said, we are always working to keep costs low and improve the customer experience. Your feedback has been shared internally for review.
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
Slow shipping, great selection.
I think the selection is fantastic however the shipping times are pretty poor. I order online quite a bit: Net A Porter, Neiman Marcus, FWRD, Farfetch, Revolve, Nordstrom, Intermix, ReDone, and Shopbop are my regulars. I truly mean this constructively: Moda Operandi is pretty bad when it comes to receiving product in a timely manner. I understand that COVID has created immense hurdles for companies, however all of the other companies I listed above are much better at getting product out while facing the same hurdles. If I needed something in a hurry, I would not buy it from Moda.
20 de junho de 2021
Resposta da Moda Operandi
Dear Customer,
Thank you for leaving your feedback.
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations. I can see that your order was dispatched within our standard shipping timeframe and arrived accordingly via UPS ground service. If quicker delivery is needed in the future, we do recommend selecting Express Shipping at checkout.
I have escalated your feedback internally, and apologize for any disappointment this experience has caused. I hope that you are willing to give us another chance as we truly value you as a customer.
Thank you,
Chloe
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