What a sham, charged over $30 to send via Australia Post Express Post (which actually only costs $15.20 for an item under 500 grams), yet they email me telling me that they will not send to an Austral... Ver mais
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Leia as opiniões dos outros
MODE has an excellent selection of parts, but their processing and shipping times are beyond disappointing. I can literally get items ordered and delivered from the US to my door in Australia in 72 h... Ver mais
⭐⭐⭐⭐⭐ Hands down the best experience I've had with an auto shop. The team at Mode Auto Concepts has been nothing but amazing from start to finish. They helped with wheels/ tires, flex fuel and a BM3... Ver mais
A empresa respondeu
I ordered a genuine BMW wireless charger for my 2014 650i. It took a little while to arrive and the Customer Information wasn't exactly forthcoming. But the item works well, it took me a total of abou... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
MODE™ Strives to push the boundaries in automotive modification, styling and tuning by creating individualised vehicles that are truly one of a kind. These days cars have become a staple in our everyday lives. No matter what we drive, there is usually some or even many more of the exact same car out there. These vehicles have become more and more a reflection of ourselves and our individuality. Seeing this we created a new concept in automotive modification in Australia. Each purchase made online can be delivered directly to your door or to one of our authorised MODE™ dealers for fitting/installation service plus in store advice, software tuning and personalisation to your vehicle. MODE™ is the master distributor to some of the World’s largest and most exclusive automotive brands with an extensive dealer network to ensure that no matter where you are we can deliver that signature MODE™ experience, an experience you will never forget.
Informações de contacto
PO BOX 339 Virginia BC, 4014, EAGLE FARM, Austrália
- store@modeautoconcepts.com
- modeautoconcepts.com
3,5
Aceitável
322 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 91% das suas opiniões negativas
Geralmente leva mais de um mês para responder
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Absolutely pathetic
Absolutely pathetic. I ordered 20 MODE PLUSTRACK EXTENDED LUG BOLT 14X1.5 BLACK 28MM BALL SEAT 17MM HEAD to replace the ordinary factory wheel bolts and covers. Received 15 of the same style and five of a different style. Their reply was but they will fit or you can come and drive over 100klms each way and we can swap them. I dunno but I think my $200k car should have matching wheel bolts. No phone number, no replies to emails. Absolutely pathetic service.
6 de junho de 2025
Opinião espontânea
Resposta da MODE Auto Concepts
We’re sorry to hear about your experience.
In this case, we supplied the correct specification lug bolts as ordered. When the issue was raised, we offered to supply the missing items to complete the set and resolve the concern.
We understand the importance of consistency across vehicle hardware, and our team was ready to correct the shortage immediately through replacement supply.
We’re sorry you feel the resolution offered was not suitable. If you still require the remaining items, please contact our support team with your order details so we can arrange this for you.
pathetic service
pathetic service. Bought a TMAP sensor for our car, it needed a harness with it for it to operate at additional cost - no mention of this on their website. Have been trying to correspond with them for last month. Lack of response, slow response and no number to ring make it impossible to to deal with them. Very bad servcie, would never purchase again from them
26 de maio de 2025
Resposta da MODE Auto Concepts
We’re sorry to hear about your experience.
The TMAP upgrade kit requires a vehicle-specific harness for installation and operation, which is listed as a separate component where applicable on the product page. The sensor alone is intended as part of a complete upgrade system and is not a direct plug-and-play replacement without the required supporting hardware.
We understand your frustration with communication delays. We do respond to all customer enquiries, however response times can vary during peak periods.
We’re happy to review your order and assist further if you contact our support team with your order details so we can help resolve this for you.
Resposta da MODE Auto Concepts
Thanks, Jason.
We’re pleased you found the experience straightforward, fast and convenient. We appreciate your support.
The MODE™ Team
Payed for 2 day shipping and didn't get…
Payed for 2 day shipping and didn't get my item until 2 weeks later and didn't refund me my express shipping costs because they didn't deliver it within the 1-2 day period apart from that parts were ok
26 de maio de 2025
Resposta da MODE Auto Concepts
Danny, we’re sorry your order took two weeks to arrive after you paid for express shipping.
We understand why you’re disappointed with the delay and the handling of your shipping refund request. While we’re pleased the parts were satisfactory, that doesn’t take away from the delivery experience. If you’d like us to revisit the shipping charge, please let our team know through https://modeautoconcepts.com/pages/support; your order reference is already included with this review.
The MODE™ Team
The item sold works well and postage…
The item sold works well and postage was fast
26 de maio de 2025
Resposta da MODE Auto Concepts
Thanks, Juan.
Great to hear the item is working well and arrived quickly. We appreciate your support.
The MODE™ Team
MODE AUTO IS A SCAM
I purchased a product worth 2.5k on 31st Jan and it is now 4th of June, even though on their website it says it's in stock. Mode Auto have not been able to give me an ETA of my product arrival at all. Additionally they are impossible to get a hold of to contact.
4 de junho de 2025
Opinião espontânea
Resposta da MODE Auto Concepts
We’re sorry to hear about your experience.
We are unable to locate this order based on the information provided in your review, as no order number or identifying details have been included.
Where items are shown as in stock, this reflects availability at the time of listing and can be subject to change due to supplier or inventory updates.
We do respond to customer enquiries and aim to provide updates or ETAs where required. If you need assistance, please contact our support team with your order details so we can look into this for you directly.
This company is an absolute disgrace
This company is an absolute disgrace. I ordered a lowering link for my 2017 Mercedes S63 Coupe, and they sent me the wrong part. Fine—mistakes happen. But when I reached out to get it corrected, I was met with one of the most unprofessional, dismissive customer service experiences I've ever encountered. Instead of taking responsibility for their error and issuing a proper replacement, they flat-out refused to help. No refund, no exchange—nothing but excuses and attitude.
Now I’m stuck with parts I can’t use, time wasted, and zero support. The lack of accountability is staggering. This isn’t just poor service—it’s complete negligence and a total disregard for customers. I’ve spent good money expecting quality and professionalism, but instead I’m left dealing with incompetence and arrogance.
Do yourself a favor and stay far away from this company. They do not value their customers, they do not honor their word, and they certainly don’t deserve your business.
22 de maio de 2025
Resposta da MODE Auto Concepts
We’re sorry to hear about your experience.
We’re unable to locate this order based on the information provided in your review, and no order details were supplied to allow us to fully investigate the issue raised.
The lowering link supplied was the part selected and ordered based on the vehicle details provided at checkout. After review, this item is designed for a different chassis application and does not match the specified platform.
When this was raised, the matter was assessed in line with our returns and fitment policy. We’re always happy to assist with correct part selection where required, however fitment depends on matching the correct chassis application.
If you believe there has been an error with your order, please contact our support team with your order details so we can review this further and assist with a resolution.
Availability of products I needed and good advise from Mason
Availability of products I needed
24 de abril de 2025
Resposta da MODE Auto Concepts
Thanks, Steven.
We’re pleased you found the products you needed and Mason could help with advice. We appreciate your support.
The MODE™ Team
Resposta da MODE Auto Concepts
Thanks, Kalan.
We’re pleased our team could help with your refund and you were happy with the service. We appreciate you sharing your experience.
The MODE™ Team
NEVER ORDER LACK OF RESPONSE AND…
NEVER ORDER LACK OF RESPONSE AND CUSTOMER SERVICE. NEVER IN STOCK.
Ordered parts for my partners birthday, the website claims there is stock, after a few days of not shipping I emailed, No response to this day. Found a phone number only through my bank, they have no other phone number visible. The worker claimed to check and will get back to me. Made up some crap about getting the item transferred from another Warehosue. No update to my cancellation in order.
1 de abril de 2025
Opinião espontânea
Resposta da MODE Auto Concepts
We’re sorry to hear about your experience.
In some cases, stock availability can change between ordering and dispatch due to inventory allocation or supplier movement between warehouses. When this occurs, items may be transferred before shipment can be completed, and customers are updated once confirmed.
We do respond to customer enquiries and aim to provide updates as soon as possible. If you requested a cancellation, this would need to be actioned once the order status is confirmed by our team.
We’re unable to fully review this case without order details, but if you would like this investigated further, please contact our support team so we can assist directly.
Absolutely horrible experience with…
Absolutely horrible experience with this company. Ordered a set of wheel spacers for my new AMG GT63 and when they arrived I noticed that the lugs were the exact size of the OEM lugs. I contacted Mode Auto Concepts and they gave me the runaround with sending pictures, measurements and even having to remove the OEM lugs to show them a comparison. They advised to “install” them as they were the correct lugs. Not sure how theMath works, but if you have a 10mm spacer, you would assume that you’d have a lug that’s 10mm longer. I have had these parts sitting on my workbench for five weeks now with no resolution from Mode. A total waste of four hundred dollars and my time! STAY FAR AWAY FROM THIS COMPANY! ZERO CUSTOMER SERVICE.
24 de março de 2025
Resposta da MODE Auto Concepts
We’re sorry to hear about your experience.
To clarify, the spacer kit supplied was based on the order placed and the configuration selected at checkout. In cases where extended hardware is required, correct bolt length depends on multiple vehicle and setup factors, including wheel type, hub configuration, and spacer thickness.
When this was raised, we requested supporting information such as photos and measurements to properly assess the concern and confirm what had been supplied and installed. This is necessary to ensure we provide the correct resolution and avoid incorrect parts being issued.
Without this information, we are limited in our ability to verify the issue or determine the correct replacement hardware required.
We’re always happy to assist, and if you would like this reviewed further, please contact our support team with the requested details so we can resolve it for you.
Order arrived well past the eta
Order arrived well past the eta
Contacted via email as it was their only form of contact and never got a response
24 de março de 2025
Resposta da MODE Auto Concepts
We’re sorry to hear about your experience.
Once an order has been dispatched, delivery timeframes are managed by the carrier and can sometimes be affected by transit delays outside of our control.
We do respond to all customer enquiries via email, however response times may vary during busy periods, and we’re sorry if your message was not responded to in a timely manner.
We understand how frustrating delays can be and appreciate your feedback. If you require any further assistance, please contact our support team with your order details so we can look into this for you.
Easy to deal with Mason was great
Easy to deal with Mason was great, products of good quality
28 de março de 2025
Resposta da MODE Auto Concepts
Thanks, Ken.
We’re pleased Mason made the experience straightforward and you’re happy with the product quality. We appreciate your support.
The MODE™ Team
Resposta da MODE Auto Concepts
Thanks, Ian.
We’re pleased your order arrived promptly and the item met your expectations. We appreciate your support.
The MODE™ Team
Exceptional product range and exceptional service!
Team Mode really take it to the next level with their online store. Not only do they have the best product range and quality they made themselves available for any assistance I required and advice on choosing the best options for my car.
Definitely the start of a long term relationship.
24 de março de 2025
Resposta da MODE Auto Concepts
Thanks, Andrew.
We’re pleased the range and quality stood out, and our team could help you choose the right options for your car. Your trust means a great deal, and we look forward to helping with your future plans.
The MODE™ Team
Pièces non conformes au véhicule SAV inexistant
J'ai commandé des bougies et un downpipe pour B58TU (GEN2). Pour valider la commande il faut renseigner le VIN du véhicule, ce que j'ai fais, malheureusement les produits livrés ne correspondent pas à mon véhicule, ils sont pour B58 GEN1.
J'ai tenté de contacter modeautoconcept par mail et par chat, mais je n'ai jamais eu de retours. Sans compter les frais de douanes...
Je ne peux pas encourager à acheter sur ce site
23 de março de 2025
Resposta da MODE Auto Concepts
We’re sorry to hear about your experience.
The spark plugs supplied were the part ordered at checkout based on the product selected. After review, the item referenced is a different specification to the one you expected.
We’re always happy to assist with product selection where required, however it’s important to ensure the correct part is selected at the time of purchase.
If there is still an issue you would like us to review, please contact our support team with your order details so we can assist further.
Do not buy from Mode Auto Concept
Company has no contact number to follow up where my item I paid for is, emailed at least 4 times and message on instagram with little to no correspondence, massively poor communication. Website says it’s in stock still no eta on dispatch or delivery. Request a refund still no response. Might as well run a scam company. They take your money and no delivery
7 de março de 2025
Opinião espontânea
Resposta da MODE Auto Concepts
We’re sorry to hear about your experience.
We do not ignore customer enquiries and respond to all emails and messages via our support channels during business hours. If a response has not been received, it is usually due to high enquiry volume or messages not being received correctly, and we encourage resending your enquiry with order details so it can be located and prioritised.
Where items are shown as in stock, this reflects availability at the time of listing, however dispatch can still be subject to processing time depending on stock location, allocation, or carrier collection schedules.
We’re unable to investigate this case without order details, but if you would like this reviewed or a refund assessed, please contact our support team with your order information so we can assist directly.
Brilliant customer service
Brilliant customer service. Had a delay with supplier and I was informed straight away. Also made a mistake on orders and it was fixed up right away!
24 de fevereiro de 2025
Resposta da MODE Auto Concepts
Thanks, George.
We’re pleased our team kept you informed about the supplier delay and helped correct your order promptly. We appreciate your understanding and kind words about the service.
The MODE™ Team
Quality product and customer service
Quality product and customer service. Was also surprised how fast it arrived from Australia.
20 de fevereiro de 2025
Resposta da MODE Auto Concepts
Thanks, Matt.
We’re pleased you’re happy with the product and service, and that delivery from Australia was quicker than expected. We appreciate your support.
The MODE™ Team
Resposta da MODE Auto Concepts
Thanks, Gabbi.
Great to hear your order arrived quickly. We appreciate your support.
The MODE™ Team
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