MODE Auto Concepts Opiniões 

What a sham, charged over $30 to send via Australia Post Express Post (which actually only costs $15.20 for an item under 500 grams), yet they email me telling me that they will not send to an Australia Post Post Office Box when the send Australia Post Express Post, whaaaa?????? Are you kidding me? Aust Post charge the same whether they deliver to a street address or a PO Box, so what's the difference? Yeah there isn't one, then when I demand a refund, they actually charge my credit card, do yourself a favour, give this mob a wide berth.

Great service with a quality product that fit my RS4 perfectly. Highly recommend.

MODE has an excellent selection of parts, but their processing and shipping times are beyond disappointing. I can literally get items ordered and delivered from the US to my door in Australia in 72 hours. Meanwhile, this local company took nearly 5 days just to get an order out of the warehouse, completely missing their advertised "same day postage" promise.
Paying extra for express shipping is a waste of money if the order just sits there. MODE either needs to hire more warehouse staff to handle the volume or change their advertised shipping policies to reflect reality.

I have been dealing with MODE on a set of wheels that I purchased from them. The wheels are great, they were on an insane special so that was a win.
Upon arrival I noticed that 3/4 boxes were badly damaged in transit so I notified MODE. They were very apologetic and asked me to keep them posted on any wheel damage.
When I open the boxes all seemed ok until I spun a wheel up on the balancer and it was buckled. Honestly my heart sank. I took a video and sent it to MODE and they were very supportive. I arranged the return freight and within 3 days I had been fully refunded (wheel & postage) and I ordered a new wheel.
I have my own business and as any business owner would know, you have problems in business. What defines a good business is not the amount of problems they have but how they resolve them and treat their customers. MODE have been outstanding and I will definitely be dealing with going forward.
Thanks Lads.

Works as advertised with bm3 and bimmercode

Bought a set of alu bushings for my e46 m3 diff. A week later, the package is still not sendt. I paid for express shipping to.. no answer on email or instagram. Really bad customer service..
Soon been two weeks since I placed the order.

great shipping and product is good

Perfect spacers advice.

Easy website to negotiate and find what I was looking for. Quick to process my order and great communication during the whole process. In store pick up is always super efficient and friendly, helpful and knowledgeable staff. Real & genuine BMW lovers.

Perfect product

I am 61 years old and I have to say this company is by far the worst company I have ever dealt with even the lies are sickening

Very disappointed with my experience. I paid extra for express shipping because the website stated that in-stock items are delivered within 1–2 business days and dispatched the same day. The item was listed as in stock when I placed my order.

Two business days later, only a shipping label had been created and the order still hadn't been dispatched. Tracking now shows an expected delivery of Monday, which is around 5 business days after ordering, far from the advertised express timeframe.

I specifically purchased express shipping because I needed the part before the weekend. If the order wasn't going to be dispatched on time, I would have appreciated clear communication rather than having to chase an update myself.

Paying extra for express shipping feels pointless if the dispatch promises aren't met. Unfortunately, this experience has been very disappointing.

I'll try to be brief, but it will be hard. I was not going to bother remembering such a bad time, but after reflecting on it I thought it could help someone. Just to summarize why you should NOT buy from this seller:
* They advertise that they have the items in stock, but IT IS NOT TRUE
* They blame their US supplier for not having the stock, instead taking responsibility of their mistake - As a car part seller you should now of your current stock - THEIR MISTAKE NOT THEIR SUPPLIER!!
* On top of that, very deceitful they kept advertising the item in stock, when they didn't have it
* You try to talk to someone in charge to try to fix a problem fast, but you end up dealing with the staff at the warehouse - I kept asking if I could speak with the manager or owner - It never happened
* After waiting for so long for the part (for six+ weeks) and when you receive it and your mechanic installs it to find out that the part is for cars build for the USA market

I took my car car to Pinnakle Mechanics in Ashmore at the Gold Coast for comprehensive works on my 2007 BMW 335i E93. Unfortunately one of the turbos was starting to malfunction. I was with one of the mechanics when we came across the Pure stage 1 turbos sold by MODE. The mechanic bought them as their website said that they were in stock and I paid for them at the mechanic shop as I was there with him. This was early January. We thought that we would get them within five working days as their warehouse was North of Brisbane. a week passed by and the chief mechanic called me telling me that the turbos were not in stock and that there was a minimum four weeks waiting period. I got them just after six weeks. In those six weeks: I didn't have a car, I called numerous times - I would get someone that works at the warehouse. They kept blaming the PURE company in the USA saying that they were low in stock due to their previous Black Friday sale in the US. I told them that that was not a excuse as they advertised the turbos in stock - I was dealing with MODE in Australia using their Australian website. If you advertise that you got them, then you should have them! Even worse, in those six weeks I kept checking their website and they still were advertising them "IN STOCK" - They just kept lying to the public - They just wanted to make money without considering how this affected the customers.
When they finally rang to inform that they had them, I took a day off to personally collect them as I didn't want any more problems and issues (I lost a day of earning as I am a casual teacher), so i had to borrow a car and drive from the NSW border to North of Brisbane. The mechanics were also waiting impatiently for these turbos. When I got there, I got the turbos from the guy I had been talking all the time at the warehouse. I took them to Pinnakle Mechanics, but they told me that they were going to install them in five days as they were working in other cars at that time. Six days later I got a call from the mechanics saying that one of the turbos was for US cars and not Australian cars and the pipes could not be connected. I was them fuming!! I lost a day of work, petrol, six+ weeks of waiting and at the end over an extra $1400.00 in labour cost for doing/undoing a lot of work for the fitting of the turbos (a lot of things have to be done to get these turbos fitted).
When I rang MODE again - SURPRISE SURPRISE I was again dealing with the warehouse people and not a manager for such a blunder (I wish I could swear). I was wondering who they were going to BLAME NOW!! Like I said, they don't know what they have in stock. They told me that they will call me back. All these was on a Friday afternoon. They told me that they had another pair of the same turbos for another customer and that they were going to ask this customer if they could give me his/her turbos to me. I was thinking that that was not right as this customer might have been waiting for these turbos for a long time just like me. The customer obviously said "NO".
In my head I was thinking: "There is no way I will wait another six+ weeks". I actually contacted PURE directly in Los Angeles USA. I spoke with someone in the factory and told him about my predicament with MODE Australia and the whole story about waiting for so long for the "Wrong Turbos" and how they were blaming them. On the following Monday, I spoke with the same person at the MODE's warehouse. I told them that I had spoke with PURE USA and he told me he knew. The warehouse person said that they were going to make a pair of new turbos for me and they were going to be delivered by express delivery to MODE Australia and that they "would pay" for the delivery, WHAT?! Did you think I was going to pay for that?? They said that the store manager was going to deliver them to Pinnakle himself. No compensation for extra money spent by me. I finally got them. Bad, bad Experience.
I recommend to buy the turbos directly from PURE.

Got a great deal parts were received within a week happy from start to finish

i have tried contacting moder serveral times for a question and have had no response. i am very annoyed and find customer service non existant after purcahse

The paddle shifters themselves look awesome but for some reason they don’t work in my car no matter how I re assemble it they don’t work

Large range of parts in stock at a good price.
Great website, very easy to order

Great customer service, awesome quality products