MODE Auto Concepts Opiniões 

Resposta da MODE Auto Concepts

29/09/2026

Thanks, Ibrahim.

We’re pleased our team resolved the order issue and refunded the extra set, and that you’re happy with the product and advice. We’re sorry your email wasn’t acknowledged and you were left without updates while this was being handled. We appreciate your thoughtful feedback on where the communication could have been better.

The MODE™ Team

Resposta da MODE Auto Concepts

2/07/2026

We’re sorry to hear about your experience.

Where items are shown as in stock, this reflects availability at the time of listing and can be subject to change due to supplier allocation or inventory updates. In some cases, this may impact fulfilment timeframes.

Our refund and returns terms are clearly outlined prior to purchase and apply in line with the condition of the order and stage of fulfilment.

We understand delays or changes in availability can be frustrating and we’re sorry for any inconvenience caused. If you would like us to review your specific order, please contact our support team with your order details so we can assist further.

Resposta da MODE Auto Concepts

2/07/2026

We’re sorry to hear about your experience.

We operate as an online retailer with a large range of stocked products, and we provide customer support through our digital support channels during business hours.

We understand you’re unhappy with your experience. However, we do not recognise the description provided as reflective of how we operate or support customers.

If you have an order that requires assistance, please contact our support team with your order details so we can review and assist you directly.

Resposta da MODE Auto Concepts

Actualizada a 20/09/2024

Hi Jeffrey,

It is a requirement by VISA, Mastercard and AMEX for the merchant to verify their customers. An example of this is when you check into a hotel the hotel staff is required to confirm your identity.

As we are an online store there is a process in which we have been trained and guided on how to verify our customers.

Your order was placed under two names which is the reason for the ID check.

Thank you for shopping with MODE and we hope you are enjoying your products.

Regards,

Team MODE

Resposta da MODE Auto Concepts

20/09/2024

Thanks for sharing your experience M.A,

Our team has looked up the order and can see the activation codes and welcome emails were sent right away.

Often emails can get caught up in junk, spam or quarantine folders, especially when it is a customers first order or interaction with a store.

We are happy to hear you got it sorted and are enjoying the tune and appreciate your feedback allowing us to improve a processes and operations.

Regards,

Team MODE

Resposta da MODE Auto Concepts

2/07/2026

We’re sorry to hear about your experience.

This intake is designed to increase airflow and turbo induction sound as part of its intended performance characteristics, which can change the way the vehicle sounds compared to the factory setup.

Perceived sound and driving feel can vary depending on the vehicle, exhaust setup, and supporting modifications, as well as individual preference.

If you believe there is an issue with the product itself, please contact our support team with your order details so we can review and assist further under our returns policy.

Resposta da MODE Auto Concepts

14/11/2024

Thanks for your review Sherwin,

We really appreciate feedback of all types as it allows us ability to understand each customers experience and improve what we do.

The item you had purchased was;

Genuine BMW M Performance Carbon Fibre Fuel Filler Cap Cover for BMW M2 F20 M3 F80 M4 F82
SKU: 16112472988

This is one of the most popular Carbon Fibre items currently sold by BMW M Performance, it is even advertised as a suggested upgrade within the My BMW app.

We understand you had contacted MODE regarding your concern with the fitment of the product in which we suggested for the Genuine BMW item to be fitted by a Genuine BMW Technician.

As this is a Genuine BMW item the quality and fitment is determined by BMW and any warranty or replacement claim was rejected by BMW.

MODE cannot replacer an item with an identical item if the quality is the same.

Regards,

Team MODE

Resposta da MODE Auto Concepts

12/08/2024

Hi Alex, a replacement button has been shipped out to you free of charge.

Thanks for letting us know about your product experience and allowing us a chance to fix things up.

Regards,

Team MODE

Resposta da MODE Auto Concepts

12/08/2024

Thanks for sharing your experience Lucas,

Our team has looked up the order and can see you have in fact ordered a Suede+ steering wheel cover which is a faux Alcantara (ie. It is not genuine Italian Alcantara). The price of this item also reflect that is not in fact a genuine Italian Alcantara.

As for any missing items, our team had requested images of what was received and what you believe was missing without any images in response.

We have also been advised the product has been installed which does not allow a return to be possible.

Perhaps next time it may be best to order the more premium Genuine Italian Alcantara version which we do also offer.

Regards,

Team MODE