What a sham, charged over $30 to send via Australia Post Express Post (which actually only costs $15.20 for an item under 500 grams), yet they email me telling me that they will not send to an Austral... Ver mais
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Leia as opiniões dos outros
MODE has an excellent selection of parts, but their processing and shipping times are beyond disappointing. I can literally get items ordered and delivered from the US to my door in Australia in 72 h... Ver mais
⭐⭐⭐⭐⭐ Hands down the best experience I've had with an auto shop. The team at Mode Auto Concepts has been nothing but amazing from start to finish. They helped with wheels/ tires, flex fuel and a BM3... Ver mais
A empresa respondeu
I ordered a genuine BMW wireless charger for my 2014 650i. It took a little while to arrive and the Customer Information wasn't exactly forthcoming. But the item works well, it took me a total of abou... Ver mais
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Informações sobre a empresa
Escrito pela empresa
MODE™ Strives to push the boundaries in automotive modification, styling and tuning by creating individualised vehicles that are truly one of a kind. These days cars have become a staple in our everyday lives. No matter what we drive, there is usually some or even many more of the exact same car out there. These vehicles have become more and more a reflection of ourselves and our individuality. Seeing this we created a new concept in automotive modification in Australia. Each purchase made online can be delivered directly to your door or to one of our authorised MODE™ dealers for fitting/installation service plus in store advice, software tuning and personalisation to your vehicle. MODE™ is the master distributor to some of the World’s largest and most exclusive automotive brands with an extensive dealer network to ensure that no matter where you are we can deliver that signature MODE™ experience, an experience you will never forget.
Informações de contacto
PO BOX 339 Virginia BC, 4014, EAGLE FARM, Austrália
- store@modeautoconcepts.com
- modeautoconcepts.com
3,5
Aceitável
322 opiniões
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Respondeu a 91% das suas opiniões negativas
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Great customer service!
MODE had delivered some spacers to me, but a pair did not fit. The reason is that my car had unusual hub dimensions. MODE immediately helped and offered to send 2 sets of alternative sizes to Dubai, FOC! This was HUGELY appreciated, and their communication was clear and helpful.
24 de julho de 2024
Opinião espontânea
Resposta da MODE Auto Concepts
Thanks, James and Patricia.
We’re pleased our team could help with the unusual hub dimensions and offer alternative sizes to Dubai at no extra cost. It means a great deal to hear that the support and clear communication were appreciated. Thanks for your trust in our team.
The MODE™ Team
Avoid like the plague
Avoid like the plague. Sent an item that doesn't fit and then charged a 20% restocking fee for a refund. An exchange was offered but with a 2-3 week lead time.
17 de dezembro de 2024
Opinião espontânea
Resposta da MODE Auto Concepts
We’re sorry to hear about your experience.
In cases where a customer requests a refund due to a fitment concern, the return is assessed in line with our returns policy, which may include a restocking fee where applicable if the item is not faulty or incorrect.
Where an exchange is offered, lead times can vary depending on stock availability at the time of request, which is why a timeframe may be provided.
If you would like this reviewed further, please contact our support team with your order details so we can assist.
2 MONTHS FOR DELIVERY??
I ordered my downpipe from the website as it said they had 2 in stock on Nov 7th, then got a email saying. tis son back order and will be delivered december 15th, i was okay with this but then i emailed again couple days before december 15th and asked whats the update and now the apparently it’s coming january 15th… I am extremely disappointed in the updates for delivery and it will be 2 month a before i receive my product. I’ve already cancelled appointments with my mechanic twice and emailed mode, but they are yet to reply. I not even a hater cause i bought so many products from them before and just this they messed up on but they are not even contacting me regarding it.
15 de dezembro de 2024
Opinião espontânea
Resposta da MODE Auto Concepts
We’re sorry to hear about your experience.
In some cases, items shown as in stock may be placed on backorder after purchase due to supplier allocation or updated incoming shipment schedules. When this occurs, revised ETA dates may be provided as new stock information becomes available.
We understand how frustrating delays and rescheduled installation appointments can be, and we apologise for the inconvenience caused.
We do respond to customer enquiries, however response times may vary during peak periods. If you have not received an update, please resend your message with your order details so we can prioritise your case and provide the latest status.
We appreciate your continued support as a returning customer and are sorry this order did not meet expectations.
Great Service and follow up.
After a slight error with the email confirmation the team contacted me direct and my order was dispatched immediately, great service and follow up.
25 de novembro de 2024
Resposta da MODE Auto Concepts
Thanks, Jamie.
We’re pleased our team followed up directly to resolve the confirmation issue and get your order dispatched promptly. We appreciate your understanding and kind words about the service.
The MODE™ Team
Fittment isn’t good
25 de novembro de 2024
Resposta da MODE Auto Concepts
We’re sorry to hear about your experience.
This product is designed for specific applications, and correct installation requires following the supplied fitting instructions, which include removing or modifying the relevant brace where applicable to achieve proper fitment.
Without following these steps, the component will not install or align correctly as intended.
If you believe there is still an issue with the part supplied, please contact our support team with your order details so we can review and assist further.
Don’t stick with tape provided
Don’t stick with tape provided
Front one interferes with camera behind VW badge!!!!
24 de novembro de 2024
Resposta da MODE Auto Concepts
We’re sorry to hear about your experience.
This product uses automotive-grade adhesive tape for installation, and proper adhesion requires the surface to be thoroughly cleaned and prepared before application.
As clearly noted in the product listing, this badge is not suitable for models with a camera located behind the VW emblem, as interference can occur on those vehicles.
If you believe there is an issue with the part supplied, please contact our support team with your order details so we can review and assist further.
Always good products and with the Black…
Always good products and with the Black Friday sale great price 👍
25 de novembro de 2024
Resposta da MODE Auto Concepts
Thanks, Mike.
Great to hear you’re consistently happy with the products and found extra value in our Black Friday sale. We appreciate your continued support.
The MODE™ Team
The quality of the parts are always…
The quality of the parts are always good. The handling time and postage is always very quick.
25 de novembro de 2024
Resposta da MODE Auto Concepts
Thanks, Denzil.
We’re pleased the parts have consistently met your expectations and your orders have been processed and delivered quickly. We appreciate your continued support.
The MODE™ Team
Black Friday great deal
Got a great deal during the Black Friday sales and the order was ready to collect the next business day. My workshop installed it the following day and I was really happy with the results.
24 de novembro de 2024
Resposta da MODE Auto Concepts
Thanks, Travis.
We’re pleased you found a great deal in the Black Friday sale and your order was ready to collect the next business day. Great to hear you’re happy with the results after installation. We appreciate your continued support.
The MODE™ Team
I’m a returning customer but will never…
I’m a returning customer but will never shop here again. My previous experience was good but Enquired about a 200cpsi b48 downpipe mid of October, was promised that the downpipe would be available early to mid November, during my enquiry, the replies to my emails came within minutes, ordered the downpipe, but it’s almost December, no updates received on the order, tried to contact numerous times via email but received no replies, no communication at all, still missing my order.
28 de novembro de 2024
Opinião espontânea
Resposta da MODE Auto Concepts
We’re sorry to hear about your experience.
This item was subject to a revised production schedule, and an updated estimated availability was provided during the ordering process. You chose to proceed with the order based on that timeframe.
We understand your frustration regarding communication. We do respond to customer enquiries, however response times can vary during high-volume periods.
We appreciate your continued support as a returning customer and are sorry for the delay in receiving your order. If you require an updated status, please contact our support team with your order details so we can assist further.
First delivery was the wrong product
First delivery was the wrong product, have replaced twice with products that don’t fit and now no reply to my emails. Worst customer service I’ve ever had
24 de outubro de 2024
Resposta da MODE Auto Concepts
We’re sorry to hear about your experience.
In cases where a fitment concern is raised, we review the order history and any supporting information provided, including photos of installation, to confirm whether the correct product has been supplied and installed in line with the intended application.
Where replacement items have been supplied, we always aim to ensure the correct fitment is achieved based on the vehicle details provided at the time of order.
We do respond to customer enquiries, however if you have not received a reply, we encourage you to resend your message with your order details so we can locate your case and assist you directly.
We’re sorry for the frustration caused and are happy to review this further once we have the full order information.
Very fast dispatch and delivery with great packaging
Extremely fast dispatch and deliver and product came very well packaged. Very happy buyer here!
23 de outubro de 2024
Resposta da MODE Auto Concepts
Thanks, Albert.
We’re pleased your order was dispatched and delivered quickly, with everything well packaged on arrival. We appreciate you sharing your experience.
The MODE™ Team
Could be a lot better at communication
Could be a lot better at communication, haven’t recived item yet but will refer back to this if the item is good
23 de outubro de 2024
Resposta da MODE Auto Concepts
Oscar, we’re sorry you were left waiting without clearer updates on your order.
We understand how frustrating it is not to know when your item will arrive. If anything remains unresolved, please let our team know through https://modeautoconcepts.com/pages/support so we can follow up.
The MODE™ Team
Resposta da MODE Auto Concepts
Thanks, Alex.
We’re pleased our team responded promptly. We appreciate your support.
The MODE™ Team
Terrible after sales service! AVOID!
I ordered an M4 CS style bonnet which took four weeks to arrive and when it did the box was severely damaged. I notified them the next day of the damage, I then had to email them a further three times before they finally replied four and a half weeks later!
Because it took them so long to reply to my email the courier's insurance wouldn’t cover the damage. They have refused a refund/return and haven’t offered any compensation to have the damage repaired by a panel beater. They did offer me a replacement bonnet but I would have to pay for and organise my own courier and assume all responsibility after I had already paid for this.
I would highly recommend taking your money elsewhere and with 43 other 1-star reviews I’m not the only one!
15 de outubro de 2024
Opinião espontânea
Resposta da MODE Auto Concepts
We’re sorry to hear about your experience.
In cases where goods arrive damaged in transit, this is normally assessed through the carrier’s insurance process, which requires timely reporting and supporting evidence so a claim can be lodged correctly.
Once notified, we assess the situation and provide available options based on the outcome of that process. Where a replacement is offered, this is typically subject to return of the affected item, with logistics arranged in line with the carrier and policy requirements.
We understand your frustration regarding timing and communication. We do respond to customer enquiries, however response times can vary during peak periods.
We’re sorry for the inconvenience caused and are happy to review this further if you contact our support team with your order details so we can assist.
Quick response times.
27 de setembro de 2024
Resposta da MODE Auto Concepts
Thanks, Benen.
We’re pleased you received a quick response from our team. We appreciate your support.
The MODE™ Team
Very happy with the product I reciieved.
24 de setembro de 2024
Resposta da MODE Auto Concepts
Thanks, Christopher.
Great to hear you’re happy with your purchase. We appreciate your support.
The MODE™ Team
Fast service and quick response to…
Fast service and quick response to communication.
23 de setembro de 2024
Resposta da MODE Auto Concepts
Thanks, Otto.
We’re pleased our team provided prompt service and kept communication moving quickly. We appreciate your support.
The MODE™ Team
Still haven’t received one of the 3…
Still haven’t received one of the 3 items , company has no contact number to follow up where my item I paid for is, emailed at least 6 times over last 4 days with zero correspondence, massively poor communication for customers paying with hard earned money
23 de setembro de 2024
Resposta da MODE Auto Concepts
We’re sorry to hear about your experience.
Your order was dispatched in multiple shipments due to stock being fulfilled from different batches. The first shipment was delivered promptly, however the remaining item experienced a courier delay which extended the delivery timeframe.
We understand how frustrating split shipments and delivery delays can be, and we apologise for the inconvenience caused.
We do respond to customer enquiries, however response times can vary during peak periods. If you have not received an update, please contact our support team with your order details so we can check the status of the remaining item and assist you further.
Resposta da MODE Auto Concepts
Thanks, Andrew.
We’re pleased ordering was straightforward and your order was ready within minutes. We appreciate your support.
The MODE™ Team
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