I got the gamestick and it was working fine. Then one day it stopped loading up so I contacted support and got in touch with Ace. He asked for some details, pictures and a short video showing the prob... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Thought we would purchase a pillow & pay express, we tracked it and finally received after 16days, did refund the express postage amount, after we sent an email stating our displeasure. We live and... Ver mais
A empresa respondeu
🚨🚨 WARNING🚨🚨 What you see is NOT what you get. Products are cheap knockoffs. Not an Australian company. Operates & Ships from China. Good luck s sending something back or getting a refund. Even... Ver mais
A empresa respondeu
Fooled by the Aussie name, payed 3 times the price as same product on temu, disappointed in myself for being sucked in like that. Product doesn't cut grass as they show in thier advert, pretty flims... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Sells Home Decor & Other Household items
Informações de contacto
2,8
Aceitável
252 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Love this set
I bought the set love them they look amazing feel good and they handle well while using them
Highly recommend them
2 de maio de 2024
Opinião espontânea
Resposta da Modern Aussies
Dear Jannie,
That's fantastic to hear! We're thrilled that you're enjoying your new set. It sounds like they're exceeding your expectations in both style and performance, which is exactly what we aim for. Thank you for recommending them, and if you ever need anything else or have any questions, feel free to reach out. Happy using!
Cheers,
Meg
Non slip Bare foot shoes for healthy feet
Brilliant, fit, style, size and as was described on the website. Ordered 3 pairs and going back for more!
Ideal for those wanting a more even gait and have altered sensation in the feet. Very comfortable and will buy more
16 de abril de 2024
Opinião espontânea
Resposta da Modern Aussies
Dear Deb,
That's wonderful to hear! 😊🎉 We're thrilled that you're happy with the fit, style, and size of the shoes, just as described on our website. It's great to know that they're perfect for those seeking a more even gait and experiencing altered sensation in their feet. We're glad you find them comfortable and appreciate your feedback. Feel free to come back for more anytime! 🌟👟
Cheers,
Meg
I'm very happy with the vacuum cleaner…
I'm very happy with the vacuum cleaner for cleaning the bed .
19 de abril de 2024
Opinião espontânea
Resposta da Modern Aussies
Dear Vicki,
That's fantastic to hear! 😊👍 If you have any questions or need assistance in the future, don't hesitate to reach out. Happy cleaning! 🧹✨
Cheers,
Meg
3 second pop up tent
I brought the 3 second pop up tent,it's amazing and literally took seconds to put up☺️it's been used in heavy rain no leaks and it's sooo spacious x
6 de fevereiro de 2024
Opinião espontânea
Resposta da Modern Aussies
Dear Cassie!
We're thrilled to hear that you're enjoying your 3-second pop-up tent! Providing convenience and durability is what we aim for, and it's great to know that it met your expectations, even during heavy rain. If you have any questions or need assistance in the future, feel free to reach out. Happy camping! 🏕️😊
Cheers,
Debbie
Micro Steam portable travelling iron
I ordered the micro steam portable traveling iron from Modern Aussies on line for our caravan. I used it in the house and I am honestly thinking of keeping in side as it works so well. The heat was perfect and did 2 pair of shorts to perfection. Also ironed a linen dress and it came out perfectly. Definitely recommend the portable steam iron.
15 de abril de 2024
Opinião espontânea
Resposta da Modern Aussies
Dear Margaret,
Thank you for sharing your positive experience with our micro steam portable traveling iron! We're thrilled to hear that it worked so well for you, both at home and while traveling. It's great to know that it provided the perfect heat and efficiently ironed your clothes, making it a versatile and reliable tool. Happy ironing! 🌟👕
Cheers,
Debbie
Great undies 💕
Hi I’m very happy with my purchase of the Leakproof undies they are sooo comfortable to wear and really do a great job , it’s so reassuring to know l can go out and not have to worry about leaking through, l most certainly will be purchasing more thx Modern Aussies 👏👏👍
12 de março de 2024
Opinião espontânea
Resposta da Modern Aussies
Dear Lynette,
We're thrilled to hear that you're loving your Leakproof undies! Comfort and peace of mind are so important, and we're glad our product has delivered both for you. Thanks for choosing Modern Aussies! 👏🩲👍
Cheers,
Debbie
Blackmailed to process my refund
I experienced significant delays after purchasing a small collapsible travel bag (over 1 month with express shipping). They tried constantly to deter me from returning the item (within the 30 day $ back guarantee on the website) by telling me return shipping would be a significant cost to me and that I would have to send the item overseas (warehouse is listed as Melbourne/Naarm on website). They then sent me store credit instead which I refused. I posted a review on this site of my experience and I finally got a response, because of the review.... They then proceeded to blackmail me for my refund until I removed the post. I kept replying how uncomfortable this was, how it was poor practice, and that they were blackmailing a customer. They then finally called me regarding my review with the following option: process 1/2 the refund, I take down my review, then processed the other 1/2. They refused to process the refund until I addressed the review. I will admit this did happen very quickly (within a few hours) and i received a full refund of the product 2 months later. Absolutely would not recommend this company
13 de abril de 2024
Opinião espontânea
Resposta da Modern Aussies
Dear Carolyn,
We are glad to hear that you received the product in good condition despite a slight delay in delivery and the full refund was eventually processed for you.
We appreciate your feedback. It is customers like you who inspire us to improve our processes. Thank you for trying Modern Aussies.
Warm regards,
MA Support Team
Just ordered second one husband loved…
Just ordered second one husband loved getting my self one thsn another for our son
8 de abril de 2024
Opinião espontânea
Resposta da Modern Aussies
Dear Tanya,
Thank you so much for your positive feedback! We're thrilled to hear that both you and your husband enjoyed our product. We appreciate your support and hope you continue to enjoy your purchases.
Cheers,
Lyn
The little iron that can!! (do the job)
Admittedly I was a little sceptical on the functionality of this iron, but wanted something portable to “touch up” my show suits quickly when showing my dog. I can unequivocally say this is a brilliant little easily portable iron and works really well. Got all the creases out of my linen suit and wound like to keep a second one in my work locker. Very happy with my purchase
2 de abril de 2024
Opinião espontânea
Resposta da Modern Aussies
Dear Paula,
Thank you for sharing your experience! We're delighted to hear that our portable iron exceeded your expectations and worked wonders on your linen suit. Your satisfaction is our top priority, and we're thrilled that you're considering keeping a second one in your work locker. Happy ironing!
Cheers,
Lyn
Disgraceful service
First of all my order was weeks late even after paying for express delivery. I wanted to send the watches back
Because I had to purchase other watches for Xmas gifts. They said it would be better to keep the watches and they would give me a refund of the delivery and another $10. I was not happy with this so I asked for a larger refund. They agreed to a $70 refund. This has been ongoing since December. I still haven’t received the refund. Now I’m told they do the refund, they will give me a store credit of $50 instead. I have never dealt with a company that’s is so shonky in my life. I wouldn’t recommend them to anyone.
26 de março de 2024
Opinião espontânea
Resposta da Modern Aussies
Dear Margaret,
We sincerely apologize for the inconvenience and frustration caused by the delay in delivery and the handling of your refund request. Your experience does not meet the standards we strive to uphold, and we understand your disappointment.
We are committed to resolving this issue promptly and to your satisfaction. We will contact you to discuss further and making things right.
Thank you for bringing this matter to our attention.
Warm regards,
MA Support Team
Scammers website when I paid I can’t…
Scammers website when I paid I can’t contact them
20 de março de 2024
Opinião espontânea
Resposta da Modern Aussies
Dear Natkamol,
We're sorry to hear about your experience. We strive to provide excellent service. Please reach out to our customer complaint team at modernaussies@gmail.com so we can address your concerns promptly.
Thank you,
Lyn
Not an Australian company
Hi, I purchased the new brush like hair straightener. It was the worst product I think I have ever purchased. You could not even brush it through the hair you had to physically put the hair into the brush. Very cheaply made. For the price I should have realised it was going to be a dud. Also very disappointed this company has nothing to do with Australia, they use the Aussie name to fool people. Never will I by from them again
19 de março de 2024
Opinião espontânea
Resposta da Modern Aussies
Dear Jacquie,
We're sorry to hear about your disappointing experience. Customer satisfaction is our priority, and we value your feedback. Please reach out to our customer complaint team for assistance about your order. We apologize for any inconvenience caused.
Warm regards,
Lyn
STAY AWAY
STAY AWAY. TRIED TO BRIBE ME after writing a review to take it down.
Offered me 50% refund or 50% off any item from them to take down my original review
16 de março de 2024
Opinião espontânea
Resposta da Modern Aussies
Dear Dasith,
We apologize for any misunderstanding or discomfort caused. This does not align with our company's values. We appreciate all feedback, whether positive or negative, and are committed to addressing concerns transparently. Please contact our customer complaint team to resolve this matter.
Warm regards,
Lyn
Ordered today for hair removal product…
Ordered today for hair removal product I never received a receipt or nothing paid with afterpay told me to log in with order number and email or phone number but never received one now just received a email basically trying to sell me something else hope my paid for item eventually arrives
15 de março de 2024
Opinião espontânea
Resposta da Modern Aussies
Dear Kylie,
We apologize for the inconvenience. Please reach out to our customer complaint team with your order details so we can investigate and ensure your paid item is delivered promptly. Your satisfaction is important to us, and we'll do our best to resolve this issue.
Warm regards,
Lyn
Hi the sunglasses I purchased were…
Hi the sunglasses I purchased were great.,good fit durable in all conditions and lightweight. Modern aussie sunglasses were easy to correspond with and were great to correspond with
15 de março de 2024
Opinião espontânea
Resposta da Modern Aussies
Dear Glenn,
We're thrilled to hear that you're enjoying your sunglasses and that they're meeting your needs in various conditions. It's fantastic to know that you found them durable, lightweight, and a perfect fit. We aim to provide excellent customer service, and we're glad to hear that your experience with us was positive.
Thanks again for your support!
Cheers,
Megan
It took one month for my items to be…
It took one month for my items to be delivered, and poor customer support from the business. I’ll never purchase from this company again. Don’t fall for the courier blame game as this business took forever to dispatch the items. Ridiculous buyer aware.
15 de março de 2024
Opinião espontânea
Resposta da Modern Aussies
Dear Matthew,
We're truly sorry for the delay and any frustration caused. We understand your concerns and are committed to improving our service. Your feedback is invaluable, and we'll take steps to ensure smoother delivery processes in the future. Please accept our sincere apologies for the inconvenience.
Warm regards,
Lyn
Warning: do not buy anything from them
I wish if I could give them negative rating. It is not an Australian company. The name is misleading. Extremely poor customer service and it’s been a month now, I haven’t received my order. While ordering, I could see 3 to 5 days delivery time but almost a month now. It’s a shame that they lie to their customers and block their money for so long. I needed a pregnancy pillow and I ordered one from them. I think it will arrive after my delivery. Disgusting services.
11 de março de 2024
Opinião espontânea
Resposta da Modern Aussies
Dear Sakshi,
We're sincerely sorry for the unacceptable delay in receiving your order and the poor customer service experience you've had. Your feedback is crucial, and we're committed to addressing this issue promptly. Please contact our team at modernaussies@gmail.com and provide us with your order details, and we'll investigate the matter immediately to ensure you receive your order or a suitable resolution. We apologize for any inconvenience caused and appreciate your patience as we work to improve our service.
Regards,
Andi
Mite killer?, uv vacuum.
Hi there.
Brought this item as my dog sleeps on my bed. It's brilliant.
Works very well.
Convenient with no cords..USB charges.
Nice and light but sturdy at the same time..
Was bit concerned when brought this item at 1st.
But once received and used it.
Those concerns vanished.
Oh yes my 120kg neo mastiff Thor loves me to vacuum him with this also.
Low noise.
Wish someone would make a standard vacuum with these features.
Deb Paulson.
New Zealand.
Delivery was fast also.
8 de março de 2024
Opinião espontânea
Resposta da Modern Aussies
Dear Deb,
Thank you for sharing your positive experience with the item! We're thrilled to hear that it works so well for both you and Thor. Your feedback means a lot to us, and we're delighted that the product has exceeded your expectations. We'll continue striving to provide innovative and convenient solutions for our customers. :-)
Cheers,
Andi
Issue resolved
Issue resolved, thank you modern Aussi.
I had a couple of issues with this company, but they have been resolved, and I am satisfied with their service.
5 de março de 2024
Opinião espontânea
Resposta da Modern Aussies
Dear,
We're pleased to hear that your issues have been resolved satisfactorily. Your satisfaction is our priority, and we're grateful for your understanding. If you have any further concerns or need assistance in the future, please don't hesitate to reach out. Thank you for your patience and for giving us the opportunity to make things right.
Cheers,
Andi
Resposta da Modern Aussies
Dear Dominic,
It sounds like you're not satisfied with the pricing of the products. We always aim to offer fair prices for the quality we provide, but we understand that everyone's budget and expectations are different. We'd like to work with you on the pricing. Please send us an email to modernaussies@gmail.com. We value your input and are always looking for ways to better serve our customers.
Regards,
Andi
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