AVOID AVOID Dreadful company, my partner bought a dress , completely wrong size arrived but they insisted on returning it to China at her expense. Slow communication, in the end out if frustration I... Ver mais
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Leia as opiniões dos outros
Emailed Modora "Enquiries@modora......." as they requested before returning an item and received a reply and return instructions. Returned item as per instruction provided (at own cost, no return lab... Ver mais
A empresa respondeu
I bought the ‘Grey Metal Handle Shiny Clutch Bag’ which arrived really quickly and is a nice little handbag. Unfortunately one of the clasps on the hoop handle was twisted and wouldn’t close. I contac... Ver mais
I was looking for a bag & came across this Company. I had never heard of them before & was a bit apprehensive as to what the actual item I'd ordered would be like, the reason I was, was because it wa... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de moda feminina
- Loja de roupa desportiva
- Loja de roupa
- Loja de calças de ganga
- Loja de casacos de cabedal
- Loja de lingerie
Escrito pela empresa
Modora is a U.K. based premium apparel brand that combines the gentle tones of traditional Eastern wear with the glamorous beams of the latest Western trends. This vision is imbued within our entire fashion line to bring women the genuine appeal and comfort of a premier brand.
Informações de contacto
4 Hockley Park Pitsford Street, Hockley B18 6PT West Midlands, B18 6PT, Hockley, Reino Unido
- 07498 713722
- Enquiries@modora.co.uk
- modora.co.uk
3,2
Aceitável
174 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Items fit lovely
Items fit lovely
Good communication when parcel would arrive
Thank you
6 de setembro de 2024
Missing Order
My order was never delivered and no refund given to me for the mess up.
27 de agosto de 2024
Terrible
Terrible. Order was placed and confirmed and then got an email 5 days later saying they he item is out of stock and there was a system glitch!
9 de agosto de 2024
Goods not revived as couldn't find…
Goods not revived as couldn't find address on system.
14 de julho de 2024
I ordered nearly a month ago and have…
I ordered nearly a month ago and have received nothing?!?!!!
6 de julho de 2024
Opinião espontânea
Resposta da Modora
Thank you for taking the time to rate our site. We are more than happy to hear you had a good experience.
Thanks & Regards,
Modora UK
I returned an item around ten days ago…
I returned an item around ten days ago and didn’t get refund
10 de junho de 2024
Resposta da Modora
Lojain Shammout,
Thank you for bringing this to our attention. I apologize for any inconvenience caused by the delay in processing your refund. I can confirm that your refund has been processed on our end. Typically, it may take 5 to 6 working days for the refund to reflect in your bank account, depending on your bank's processing times.
If you have any further questions or concerns, please don't hesitate to contact us directly. We appreciate your patience and understanding in this matter.
Best regards,
Modora UK
Got just what I wanted at a great price…
Got just what I wanted at a great price and with efficient despatch, thank you.
11 de junho de 2024
Resposta da Modora
Thank you for your kind feedback! We're delighted to hear that you found exactly what you were looking for at a great price, and that our dispatch process met your expectations. If you ever need anything else or have any questions, feel free to reach out. We appreciate your business and look forward to serving you again in the future!
Happy customer :)
Never used this online shop before, but stumbled across it via a Google search as I was looking for some longline hoodies. The 2 that I ordered from here are great; really good quality and so reasonably priced and they were delivered so quickly. Very pleased :)
1 de junho de 2024
Resposta da Modora
Thank you so much for giving us a try! We're thrilled to hear that you had such a positive experience with your order of longline hoodies. Quality and fast delivery are definitely top priorities for us, and we're glad we could meet your expectations. If there's anything else you need or if you have any questions in the future, feel free to reach out. We look forward to serving you again!
Ordered almost two months ago
Ordered almost two months ago, still not arrived , had numerous excuses from lack of stock, wrong address , it’s on the way , wait another few days ?
Very difficult to get any replies and nothing when asked about refunds
Not good at all
12 de junho de 2024
Opinião espontânea
Very disappointed is an understatement..!
Very disappointed is an understatement I ordered over a month ago and still haven’t received anything, that’s if I’m actually going to receive anything..!!
Emailed and asked for delivery details etc and told wait anothe 5-7 days still nothing and now no answer to emails..
Looks like I been scammed..!!
Think before ordering with this lot..!
6 de junho de 2024
Opinião espontânea
Resposta da Modora
Thank you for putting your trust and confidence in Modora. We truly appreciate that!!
Sincerely,
Customer Excellence Team
Modora UK
Resposta da Modora
Thank you so much for taking the time to write us this wonderful review.
We appreciate all your support. Look forward to your next purchase. Have a wonderful day. :)
Resposta da Modora
We're truly sorry to hear about your experience with our coats. Our aim is always to provide high-quality products that meet our customers' expectations, and it's disappointing to learn that we fell short in this instance. We'd appreciate the opportunity to make things right. Please reach out to our customer support team, and we'll do our best to address your concerns promptly. Your satisfaction is important to us, and we value your feedback as it helps us improve. Thank you for bringing this to our attention.
Very poor customer service!
Very poor customer service!
I emailed them explaining I want to cancel my order & would like a refund before they shipped it out however they completely ignored my emails and shipped the parcel anyway. I sent them another email and they ignored that one. I am extremely disappointed and I am still awaiting for them to respond to my emails.
27 de abril de 2024
Resposta da Modora
Hello,
We are truly sorry for the inconvenience that you have faced. Please accept our apologies in this regard. Please contact us on Enquiries@modora.co.uk Or share your order number so we can resolve your issue at its earliest
Sincerely,
Customer Excellence Team
Modora UK
Comfortable and Modest
A nice, comfortable costume that is modest enough for outside wear
24 de abril de 2024
Resposta da Modora
Thank you so much for taking the time to write us such a wonderful review.
I wish I had read some of the reviews…
I wish I had read some of the reviews before I made a purchase DO NOT BUY. RIP OFF COMPANY. I bought a dress for my mum on 22nd February 2024. It did not fit so requested a refund. This process took some attempts as they did not respond to my messages. I then contacted PayPal who said they'll contact them and get the process moving. Long story eventually they responded, I returned the dress and til this day I'm awaiting for this refund!!! Apparently PayPal have refunded me! I've asked for proof. These people are not who they say. I will get my refund one day, believe me!!! Remember this Allah is watching everyone. If for some reason you don't return my money back to me in this dunya you will in the next. CUSTOMERS STAY AWAY.
With regards to their response below.... it's a public show. I've contacted them, I've received a phone call also. How many times do I need to contact them?? They are refusing to return my money because apparently PayPal have refunded me, which is not the case. This apology means nothing when you clear lack customer service skills and do not respond to my emails, hence its now escalated with PayPal. This purchase was originally made on February 2024 and today is 2nd May 2024!!!
29 de abril de 2024
Opinião espontânea
Resposta da Modora
Dear Neeshat,
We are truly sorry for the inconvenience that you have faced. Please accept our apologies in this regard. Please contact us on Enquiries@modora.co.uk Or share your order number so we can resolve your issue at its earliest
Sincerely,
Customer Excellence Team
Modora UK
Classy shoes
Arrived in super quick time. True to size colour and description. Have seen some almost the same a lot more expensive. Would definitely recommend
10 de abril de 2024
Resposta da Modora
Thanks for leaving us such a wonderful review. We are thrilled that you loved.
Modora
Resposta da Modora
Thank you so much for taking the time to write us this wonderful review.
We appreciate all your support. Look forward to your next purchase. Have a wonderful day.
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