Monoia Opiniões 

Resposta da Monoia

12/09/2025

Hi Juan,
Thank you for your review. After carefully reviewing your case, we’d like to clarify that your order (#875801) was successfully processed and shipped, as confirmed by tracking records. When the carrier experienced unexpected delays, we immediately offered to re-ship your order from our U.S. warehouse for faster delivery. You chose a refund instead, which was issued in full on September 11, 2025, with confirmation sent to your email.

Additionally, all communication on this order was handled by our dedicated support representative, Pam — there is no “Sam” on our team.

We take customer satisfaction and transparency very seriously and regret that your experience was negatively impacted by shipping delays outside of our control. Please don’t hesitate to contact us directly if you’d like us to share the full tracking details and refund documentation.

Sincerely,
The Monoia Team

Resposta da Monoia

12/09/2025

Hi there,
I’m really sorry to read this — we take feedback like this seriously and would love the chance to make things right. We’ve reached out privately to get more details about your experience so we can investigate and resolve this quickly.

At the moment, we don’t see any record of an order under this name or account, so we’re not even sure you’re one of our customers — but if you did place an order, we’ll absolutely help. Monoia is a small team that genuinely cares about helping people improve their sleep, and we back every order with a 60-day money-back guarantee.

Please check your inbox so we can verify your details and get this sorted for you right away.

Warmly,
The Monoia Team

Resposta da Monoia

7/08/2025

Hi Esther,
Pam here from Monoia. I’m sorry our first impression was so disappointing. I’d like to clarify a few points for anyone reading:
1. Sourcing & quality – Our Erythrina Mulungu is wild-harvested and extracted in Brazil, then finished in an EU GMP/ISO 22000 facility in Lithuania for the strictest safety controls. Each lot is third-party tested, we share the Certificate of Analysis on request.
2. U.S. presence – We maintain a customer-support hub in Florida and are actively relocating fulfillment to Georgia, USA over the next quarter.
3. Money-back guarantee – You’re fully covered by our 60-day guarantee. We emailed you on 7 Aug with return-/refund options and an offer to troubleshoot dosage before you decide.

We stand behind the legitimacy of our product and our company, and we’re committed to making this right for you—whether that’s a full refund or helping you get the results many customers experience when dosing is dialed in.

Please check your inbox (and spam folder) for our detailed message, or contact us directly at support@monoia.com.

— Pam, Monoia Support

Resposta da Monoia

7/08/2025

Hi Ellen,
Pam from Monoia here—thank you for your honest feedback.

• Your parcel was delayed by an unexpected U.S. customs inspection, arriving on August 5 (day 12 instead of our usual 5-9 business-day range).
• We’ve now issued you a full refund—no return required. A confirmation has been sent privately.
• For transparency: raw Erythrina Mulungu is extracted in Brazil, then finished under EU GMP/ISO 22000 controls in Lithuania. We’re relocating fulfillment to Georgia, USA this quarter to cut transit times and avoid customs hold-ups.

We take delivery promises seriously, and your experience is driving our move to U.S. warehousing. If you need anything else, please reach us at support@monoia.com.

Resposta da Monoia

16/06/2025

Hi Liisa,
Thanks so much for taking the time to share your feedback — and I’m genuinely sorry if our mention of Forbes caused any confusion or concern.

We always aim to communicate with full transparency, and it’s clear we need to do a better job clarifying the context around that reference. As mentioned in our follow-up messages, our product was included in a broader Forbes Health editorial roundup on natural sleep aids — not a standalone feature — and we’re currently working on retrieving the full digital record so we can share it more clearly.

We’ve already followed up directly to explain this, but your review is a good reminder that how we present things publicly matters just as much. We’ll continue improving how we communicate this across all platforms to avoid any misunderstandings.

If there’s anything else we can help with — or if you’re still waiting on anything from us — please don’t hesitate to reach out. We’re here to help and make sure every customer feels respected and informed.

Resposta da Monoia

5/06/2025

Hi Brien,
Thanks for sharing your feedback — and I’m genuinely sorry to hear you had a frustrating experience. That’s never what we want for anyone trying Monoia.

We always aim to communicate clearly and respond promptly, so it’s disappointing to hear we missed the mark for you. While we did follow up via email, it’s clear the experience didn’t feel smooth on your end — and that matters to us.

We’re constantly working to improve both our product and our support, and your message is a helpful reminder of where we need to do better. If there’s anything we can still assist with directly, we’d be grateful for the chance to make it right.