My order was supposed to come today. The shipping was Royal Mail first class but I just got an email today that the label has just been created and it will take 2 days to even update the tracking?... Ver mais
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Leia as opiniões dos outros
I’ve made around 10 orders from Monster Piercing in the last year and I can say from experience they are the best online jewellery retailer for the style of earring I buy. I have a few cartilage pie... Ver mais
Found Monster Piercing while searching for gold piercings. Fantastic service! And fabulous jewelry! Just the smallest hiccup with a previous order which was seamlessly dealt with and constantly been... Ver mais
Items purchased a month ago,still haven't received them. Extremely poor and unprofessional customer service. They either completely ignore your email or reply 2 weeks later. The phone number listed... Ver mais
A empresa respondeu
Informações sobre a empresa
- Ourivesaria
- também em
- Loja de piercings
Informações de contacto
Estados Unidos da América
- monsterpiercing.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 28% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very poor customer service
Very poor customer service. I purchased some clicker rings and received segment rings after 2 week of waiting for a response they expect me to send back at my expense! Ridiculous service
So disappointed with my purchase/ matter resolved with customer care as oaramount
So disappointed with my purchase .. I bought a gold hinged sleeper earing I chose the diameter and gold thickness being the one down from the thickest... For it's cost it was my most disappointing purchase all Christmas it was a gift for my man but as it was a Xmas pressies it is too late to return it. Flimsy to say the least and quite embarrassing to give a man as a gift.
This matter has since been resolved their customer service staff were absolutely fabulous , my hiccup shall we say has been dealt with with utmost professionalism and all parties are happy. I did in fact order the wrong measurement of gold as I miss understood the system ( fault on my part) the above review is rather unfair in hindsight and was written in a moment of haste without properly checking the order placed. For this I can only apologise, the delivery was on point as was the resolution.
Beware
Beware: A friend bought me some call-closure rings as a gift from Monster but they are ludicrously small, comedically small ~ sincerely I don’t know what part of human anatomy they could possibly fit. At £6 a pop too!
A look on the website reveals reviews of other people caught out by this expensive miniscule jewellery. Unscrupulous.
Good quality piercings
Delivery took a little longer than I expected but I'm pleased with my purchase. Good quality jewellery, nose ring is very shiny, came in nice little gift box too. Will be ordering more piercings 👍🏼
Paid for next day delivery
Paid for next day delivery, 3 days later and my order was still not even posted, no reply from customer service.
Still ongoing over 8 days later, refusing refund and ignoring emails.
Do not purchase from them! Scam!!
This company is spam!!!I never received…
This company is spam!!!I never received my order from then
First time ordering from this company…
First time ordering from this company and I have to say they’re pretty good. Placed order on a Friday and received purchase on the following Tuesday. Segment rings were nicely packaged inside a small box. I take a 9mm for my septum piercing and there’s a nice selection from this company. Didn’t need to contact customer service so I can’t comment on that but I will definitely order again in future.
100% recommend
Found a 9mm septum on here which is SO RARE to find. Came relatively quickly, would definitely buy from here again. Was a bit skeptical as they had no reviews on Trustpilot but hope this helps !! :) xx
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