Mortgage Bureau Opiniões 

685
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The best experience, and this is my second business with mortgage bereau. Imagine...why I'm back to mortgage bureau... is the excellent performance within a short period of time. The efforts th... Ver mais

Classificada 4 em 5 estrelas

Our Mortgage adviser was very good in detailing our options, cost vs benefit. He was thorough and we did not feel he was pushing for us to take all protections on offer, Mark highlighted and gave... Ver mais

Classificada 5 em 5 estrelas

As a first time buyer, mortgage bureau made the process feel so comfortable and explained everything so well. Would 100% recommend anyone the service

Classificada 5 em 5 estrelas

Me & my partner are both first time buyers & knew nothing of the mortgage process. Nyk & Georgia have guided us, kept us informed & more times than i'd liked to admit calmed us down & explained the... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Corrector hipotecário

Escrito pela empresa

One of the most important and difficult decisions that you will make is which mortgage is most suitable for you. The Mortgage market is a maze, especially in the new build arena, with many lenders, repayment options and special schemes. We have over 50 professional Consultants who are here to provide you with jargon-free advice in order that you feel confident when choosing your mortgage. They will also make sure that you are fully protected with the relevant insurances when you move into your new home.


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4,8

Excelente

TrustScore: 5 em 5

685 opiniões

5 estrelas
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1 estrela

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4,8

Todas as opiniões

(685)

21 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very incredible service

Very incredible service

Bill was an absolutely wonderful advisor throughout the process. He always made himself available to respond to our queries in a prompt manner. Additionally, he explained everything in a clear way which made me feel confident that I was understanding things correctly. Our case handler Fiona was also excellent, providing regular updates regarding the status of our application.

These two definitely made the process of buying our house as stress-free as it could've possibly been - thank you so much! I can only recommend them to everyone. Thank you.

14 de junho de 2023
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Resposta da Mortgage Bureau

What a fantastic review Janos, thank you! Will pass your kind commnets on to Bill and Fiona.

Classificada 5 em 5 estrelas

Great Service

Have used their services previously and never hesitate to use them, they are a fabulous company and keep you updated and informed at all times, Lee was always available and was open in all conversation, Fiona who was the handler also gave great support. Would not hesitate to recommend this company.

9 de junho de 2023
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Resposta da Mortgage Bureau

Lovely review Nicholas, thanks, especially given that you are a repeat customer. We look forward to looking after you again next time!

Classificada 5 em 5 estrelas

Really dedicated people

Really dedicated people
We worked with Andrew who set up our AIP & mortgage offer
He was very informed and even checked for better offers over the time we were waiting for completion

9 de junho de 2023
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Resposta da Mortgage Bureau

Thank for taking the time to leave your review Pete, greatly appreciated and I will pass on your kind words to Andrew

Classificada 5 em 5 estrelas

Excellent service, very professional

This is the second time we have used Mortgage Bureau, the first buying new build five years ago and again June 2023 to remortgage after fixed rate ended. The Team, Daniel and Cainan were excellent, explaining in detail each part of the process, working with our solicitor to make the whole process painless (as much as it could be), would thoroughly recommend.

9 de junho de 2023
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Resposta da Mortgage Bureau

That's a cracking review Robert, thank you so much!

Classificada 5 em 5 estrelas

Great team work

Great team work, very helpful in sorting out the mortgage application, the process was very smooth from the beginning until the completion.

7 de junho de 2023
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Resposta da Mortgage Bureau

Thank you for taking the time to leave your review Naseer, greatly appreciated!

Classificada 5 em 5 estrelas

What an amazing team Mortgage Bureau…

What an amazing team Mortgage Bureau are!!
These guys have not missed a beat from start to finish.
A huge thank you to Nyk and Georgia for working so hard to find me the best deal. They’ve worked incredibly hard to help me sort my mortgage out.
I would 100% recommend this company to anyone!

Thanks so much!

1 de junho de 2023
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Resposta da Mortgage Bureau

Thank you so much for your review Russell, really appreciated and I know what you've been through as I have been close to your application too!! Will pass on your kind words to Nyk & Georgia and I know that they have gone above and beyond to get you to where you are today.

Best regards
Alex

Classificada 5 em 5 estrelas

I can’t recommend Mortgage Bureau…

I can’t recommend Mortgage Bureau enough. Dean and Georgia have provided outstanding service throughout the entire process. As a first time buyer Dean was brilliant at explaining everything. Due to the nature of my job and the way in which I am paid it wasn’t as straight forward when it came to my affordability but Dean got me the best rate and more borrowing than any other broker. Georgia kept in regular contact every step of the way and every little hurdle we faced, she went above and beyond to make sure I got the final offer. I can’t thank Mortgage Bureau enough and I would definitely use them again in the future and recommend them to friends and family.

31 de maio de 2023
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Resposta da Mortgage Bureau

What a lovely review Jade, thank you! Will pass your comments on to Dean & Georgia.

Classificada 5 em 5 estrelas

Helpful

Helpful, efficient, attentive and listened to our needs well.

26 de maio de 2023
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Resposta da Mortgage Bureau

Great review Oliver, thank you for taking the time to leave it.

Classificada 5 em 5 estrelas

Service, advice & communication *****

Friendly and professional advice & communication from Nicholas throughout our process of remortgaging our house.

19 de maio de 2023
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Resposta da Mortgage Bureau

Thank you for taking the time to leave your review Richard, greatly appreciated.

Classificada 1 em 5 estrelas

An awful experience which only made the…

An awful experience which only made the stress of moving house much worse. We appreciate that Mortgage Bureau weren’t to blame that the person who was dealing with our case left part way through our house sale. However the details of our case got lost in the handover and it took daily phone calls on our part to get our case picked up again. No one called back when they said they would. The delay affected the Product that we were able to get and it delayed our Completion Date by a month. An inaccurate application was submitted so our initial mortgage offer was wrong. This again was only rectified by multiple phone calls on our part. The communication was very poor. We will not be using this company again.

14 de abril de 2023
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Resposta da Mortgage Bureau

Thank you for taking the time to leave your review Mr Collins and please accept my apologies for any stress that we may have inadvertently caused. I believe that I have identified your case file and have started a full investigation, but if there is any additional detail that you would like to provide, would you please drop a line to me at alex.hyde@mortgagebureau.net

Best regards

Alex Hyde
Commercial Director

Classificada 5 em 5 estrelas

Best Mortgage Experience with Karjun!

I was referred to Karjun Tsang and can honestly say he was absolutely amazing!! He jumped through hoops to get my mortgage on a property that wasn't so easy to mortgage. He really went above and beyond to help me and made me feel like I was in really safe hands - when I am sure others would have given up! Out of the many brokers I spoke to, he also managed to find me the best deal - even during this challenging financial climate. He really knows his stuff! So if you are lucky enough to have Karjun as your broker, you are truly in safe hands. I really like his personal style, and having a broker that's available via text really does make the difference (trust me!) and feel like you're in this together. The rest of the mortgage team is also great. They're really friendly and have a great handover structure in place, so the entire mortgage process feels very smooth. I have recommended them to my family too so can safely say they are a fantastic team. I would recommend 10 stars if I could!

30 de março de 2023
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Resposta da Mortgage Bureau

What a lovely review Emma, thank you so much! Will pass your kind commenst on to Karjun and know whe will be delighted to read them.

Classificada 1 em 5 estrelas

Dreadful experience

Dreadful experience, lack of communication and respect to people's time.

The worst team you can imagine .
No one answers calls and emails .

Awful .
If there is zero stars , I would give zero .

30 de março de 2023
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Resposta da Mortgage Bureau


Thank you for taking the time to leave a review for Mortgage Bureau, although I do note you left a very similar review on 1st April which I responded to the same day.

You will recall after I responded to your review on 1st April, you emailed me to advise your case had been referred for investigation, an email that I acknowledged more or less immediately. This investigation was subsequently concluded well within the timescales that were communicated to you, and a resolution issued on 13th April.

If your understanding is different to this perhaps I could ask you to drop me another email to alex.hyde@mortgagebureau.net and I will investigate further.

Classificada 5 em 5 estrelas

Remortgaging in these times can be very…

Remortgaging in these times can be very overwhelming. With help from Nicholas Young at The Mortgage Bureau made the whole process a lot easier. Nick was quick with email response and highly knowledgeable to help me make the right decision for me.
Thank you.

17 de abril de 2023
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Resposta da Mortgage Bureau

Thank you for taking the time to leave your review Shauna, some lovely words and I'll make sure Nick is made aware of them.

Classificada 5 em 5 estrelas

Great service

Great service, answered all my questions.

3 de março de 2023
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Resposta da Mortgage Bureau

Thank you for your review, greatly appreciated.

Classificada 5 em 5 estrelas

Best Mortgage Experience with Nick

If I were to write about this super wonderful, knowledgeable mortgage advisor, I would write a treatise!
He is extremely patient, organised, perfectly steadied the ship on this journey of mine which was very complex. He was able to provide advise on all fronts. Of course the service was not free, however it felt free to me as he took away all the burden from me! Thanks Nick for managing me!

30 de março de 2023
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Resposta da Mortgage Bureau

What a lovely review Tokunbo, thank you! I will ensure that Nick is made aware of your kind comments.

Classificada 5 em 5 estrelas

As much as a headache remortgaging is

As much as a headache remortgaging is, Mortgage Bureau, and honourable mention to Nicholas Young, made the whole process a lot easier. Super knowledgeable and able to guide us through the process. Nicholas was respectful of our wants and needs as well as aware of the wider world to be able to recommend a mortgage that satisfied our requirements. Many thanks.

15 de março de 2023
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Resposta da Mortgage Bureau

Great review Callum, thanks!

Classificada 5 em 5 estrelas

Excellent knowledge and experience of…

Excellent knowledge and experience of mortgages. Very thorough and gave lots of good options. Professional and kept me updated on my mortgage application. Would definitely use again and recommend.

30 de março de 2023
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Resposta da Mortgage Bureau

Lovely review Trish, thank you!

Classificada 5 em 5 estrelas

Amazing Company and a big thank you to Wes Brammer!

Having decided to purchase a home and being a first time buyer, I was fortunate to be introduced to Wes Brammer, at one of the new build show homes.

Wes gave me excellent professional advice and insight of the house buying and mortgage lending procedure, and helped me the entire time as this was very stressful for me, as I suffer from severe anxiety.
Wes is a very patient, understanding and an amazing person, thank you so much for all the help!

I highly recommend The Mortgage Bureau and Wes to anyone needing assistance in this respect and would give more stars if I could!

3 de março de 2023
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Resposta da Mortgage Bureau

What a fantastic review Julian, thank you so much! Will make sure Wes is made aware of your lovely comments.

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