Mortimer Clarke Solicitors Opiniões 

159
•
TrustScore: 1.5 em 5

1,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Disgraceful company, very poor service, they treat customers appallingly and as per many other reviews only want to go down the CCJ route. They have no empathy or understanding to your situation . Ev... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I spoke to an agent in July regarding setting up a payment plan for an account. I was given up to the 3rd of August to call and make a payment. When I called on that day to make a payment, I was tol... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Wouldn’t even give 1 star if I could. I’ve had a repayment agreement in place with Mortimer Clarke for months and have paid by standing order on the 1st of every month without fail. This m... Ver mais

Classificada 2 em 5 estrelas

Absolute disgrace of a company. Have an agreement in place to pay off 2 debts ive been paying this for months never once missed a payment. Now im being hounded by them wanting to revauelate what im pa... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de advocacia
  2. Cobrança de dívidas

Escrito pela empresa

Mortimer Clarke Solicitors is a specialist litigation law firm, providing litigation services to its clients. Mortimer Clarke Solicitors was established in 2007. We employ over 100 staff at our office in Worthing, West Sussex. We are authorised and regulated by the Solicitors Regulation Authority and the Financial Conduct Authority. We are part of the Cabot Credit Management Group and fall under the Group membership of the Credit Services Association. We operate to the highest regulatory standards and take exceptional pride in the way we work. We understand that dealing with finances can be daunting and stressful. Your wellbeing is our priority and we aim to provide the highest standard of service possible.


Informações de contacto

1,6

Muito mau

TrustScore: 1.5 em 5

159 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 98% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,6

Todas as opiniões

(159)

59 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

They sent me an offer which I have no…

They sent me an offer which I have no way of accepting as the website says I have no offers and I have sent countless emails still no reply and I am no good on the phone as I have autism and get anxious

8 de junho de 2026
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Resposta da Mortimer Clarke Solicitors

Dear Lou. Thank you for providing us with further information. It is noted that this matter is being reviewed by our Complaints team who will be in touch with you shortly. Kind regards Laura

Classificada 2 em 5 estrelas

Absolute disgrace of a company

Absolute disgrace of a company. Have an agreement in place to pay off 2 debts ive been paying this for months never once missed a payment. Now im being hounded by them wanting to revauelate what im paying to check if i can pay more. Im already struggling with what i pay surely the fact im sticking to the original arrangement should be enough for these vultures

1 de junho de 2026
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Resposta da Mortimer Clarke Solicitors

Dear Lee Cooper. Thank you for your review, we are not able to locate your files from the information provided. We really want to resolve this matter with you, please email complaints@mortimerclarke.co.uk with Trustpilot and your reference number so this matter can be investigated. Kind regards Laura

Classificada 1 em 5 estrelas

Very poor and unresponsive web site so…

Very poor and unresponsive web site so it's really difficult to set up a payment plan.

4 de junho de 2026
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Resposta da Mortimer Clarke Solicitors

Hello David Boyle, thank you for your feedback. I am sorry that you found our website unresponsive, please contact us if you have any furhter issues as I see you have been ableo to use this now. Thank you. Laura.

Classificada 1 em 5 estrelas

Spam calls, no debt

Got a new number 3 weeks ago and have been non stop spammed with calls from them. I have no debts. I've now blocked 3 numbers.

30 de maio de 2026
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Resposta da Mortimer Clarke Solicitors

Dear Fern Smiles, thank you for providing us with your telephone number so we could investigate this matter further. We will respond to you directly in due course. Kind regards Laura

Classificada 1 em 5 estrelas

Terrible organisation

Have a payment plan with this company that I make affordable payments to every single month yet they’ll still call and send letters threatening to take further legal action, if I’m paying what I can afford there shouldn’t be any reason to keep harassing me with more letters about ccj’s and legal action, absolute scum of a company.

21 de maio de 2026
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Resposta da Mortimer Clarke Solicitors

Dear Mo, thank you for your review I am sorry that you felt that way. We would really like to investigate this matter furhter but unfortunately, from the information you have provided we are not able to locate your file. Please email us at complaints@mortimerclarke.co.uk with the subject quoting your reference number and Trustpilot. Kind regards Laura

Classificada 1 em 5 estrelas

Mortimer Clarke Parasites

Mortimer Clarke are the parasitic 'lawyers' who use multiple tricks to win unenforceable cases. Check their bundle and paperwork very very closely - make sure they serve the same bundle on you as on the court, make sure they actually serve you a bundle - at the same time as they serve the court. Look for unreadable documents and false claims. Part of Cabot parasites who are mortgaged up to the eyeballs, but hey - YOU can't have a debt. Scum.

1 de maio de 2026
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Resposta da Mortimer Clarke Solicitors

HI Mathison Stanford, thank you for your review. Unfortunately from the information you have provided we are unable to locate a file for you. We really want to discuss this matter with you, please email complaints@mortimerclarke.co.uk with your reference and trustpilot in the subject title so your concerns can be investigated. Kind regards Laura

Classificada 1 em 5 estrelas

I’m off to the financial ombudsman with…

I’m off to the financial ombudsman with a complaint about the procedures this company follows. They pre date letters and by the time you receive them it’s too late for you to respond so they whack in a ccj! They kept telling me if you pay within one month of the ccj it won’t go on your credit file they will inform the registry and it will be removed. I was horrified today when trying to clarify the process when the lad said well it’s probably already on your credit file!! I said but this is within the one month! I then asked if I cleared this debt could how long will it take for them to advise the registry that the debt has been paid he said well we’ll start the closing down of your account this can take up to 14 days !! Then we will inform the registry!! I said well that’s just great this means that this will tip over the one month period! His response was we are not responsible for the registry!!! I then asked how will I get a receipt we will write to you, I said I want an email receipt oh yes I’ll send it after the call . Not received then I noticed they had entered the incorrect date of birth on the ccj he said well if you send us a letter of your correct date of birth we can change this! I said well not on your life! You made the error in the first place!! So just why do you get one month to pay this debt and the ccj will be withdrawn ! When actually it’s not guaranteed because you horrible lot take 14 days to close my account and send a payment receipt to me which I need if I contact the registry to remove the ccj . Oh there’s lots more too but I am fuming. Wait until I request the transcripts of the calls I will make sure the financial ombudsman wipe the floor with this company it is disgraceful 🤬🤬🤬🤬🤬🤬🤬 so in theory the one month grace period is a load of crap oh and thanks for sending me a payment receipt today not received I wanted that to send to the registry to have this ccj withdrawn

24 de abril de 2026
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Resposta da Mortimer Clarke Solicitors

Dear Customerhells bells, thank you for your review. I am sorry you feel this way. I can see that our complaints department are currently dealing with this matter and will correspond with you shortly. In the meantime if you have anything you wish to discuss please contact us at complaints@mortimerclarke.co.uk, Kind regards Laura.

Classificada 1 em 5 estrelas

I start paying and they still went to…

I start paying and they still went to court so the 150 pounds paid I now owe more then started also my payment was withing nasty company goverment should be looking at company iv delt with lowell and menty other companies read my rivews of lowell.
WROTE THIS AND WITHIN 2 MINS RINGING ME PLEASE DO NOT CALL I HATE YOU PEOPLE I'LL PAY WHAT IS OWED MONTHLEY.

17 de abril de 2026
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Resposta da Mortimer Clarke Solicitors

Dear Brett Jones, Thank you for your review. I can see that our complaints team is currently dealing with your concerns and will contact you in due course. If you have any further concerns please email us at complaints@mortimerclarke.co.uk. Kind regards Laura

Classificada 1 em 5 estrelas

I'm only leaving one star because I…

I'm only leaving one star because I cannot write a review with 0 stars these solicitors are completely scammers like the review before mine I paid these guys closing my account in February and found out that this company put a charge on both my freehold and leasehold they removed it from my freehold and two months later it seems after back and forth with them saying there is still the same charge on my leasehold they admit it was there and still today im still waiting for land-registry to remove it land-registry told me that it was the way it was submitted by Mortimer Clarke that is delaying my remortgage Mortimer Clarke has told me on a number of occasions that they did all that they could and I should seek legal advice this firm seems to be not able to own up to there mistakes causing unnecessary stress this firm is no good stay clear of this company BAD BUSINESS PRACTICE im in contact with a solicitor who will be following up on my behalf I will not be taken for a ride by this company I feel they maybe closing soon as there way of doing business is not correct in any way shape or form.

Have no fear Laura i have already submitted your details and incompetence.

16 de abril de 2026
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Resposta da Mortimer Clarke Solicitors

Dear Stephen. Thank you for your review, I am sorry you remain unhappy with our service. I can see that our complaints team have already responded to you. Please request your solicitor to contact us in writing on letter headed paper. Once we have received this we would be happy to discuss this matter with them by telephone. Kind regards Laura

Classificada 1 em 5 estrelas

Extremely poor experience with Mortimer…

Extremely poor experience with Mortimer Clarke. I settled this account in October, yet months later it is still causing issues on my credit file, which is completely unacceptable. For a firm of solicitors, I expected accuracy and proper closure of the account, not ongoing problems that should have been resolved immediately after payment.

This has now directly impacted my mortgage application, causing unnecessary stress and delays. When people are trusting you to handle matters that affect their financial future, this level of inaccuracy and delay is simply not good enough.

It feels like once the payment was taken, the responsibility to ensure everything was correctly updated and finalised was ignored. I should not have to chase or deal with the consequences of something that was already settled months ago.

Very disappointing service overall.

15 de abril de 2026
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Resposta da Mortimer Clarke Solicitors

Hello Ty, I am sorry you felt this way as this is not our intention. I can see that our complaints department will be in contact with you shortly. Should you have any further concerns please email us at complaints@mortimerclarke.co.uk please add your reference number and Trustpilot in the subject. Kind regards Laura

Classificada 5 em 5 estrelas

Spoke with Kim she was brilliant very…

Spoke with Kim she was brilliant very knowledgeable and had a calming voice also had a sense of humour
10/10

14 de abril de 2026
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Resposta da Mortimer Clarke Solicitors

Thank you Adrian for your kind feedback, we really appreciate you taking the time to do so. I'll make sure that your message is passed onto Kim.
Many thanks Hannah

Classificada 5 em 5 estrelas

SO HELPFUL

While experiencing a major family health issue I rang up to put my payments on hold as I am having time off work to support family member in hospital. I spoke to a lovely lady called Claire, who was very understanding and sympathetic and couldn't have been more helpful and made the whole process so simple and lifted just a bit of worry off my mind

21 de março de 2026
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Resposta da Mortimer Clarke Solicitors

Thank you so much Moana for your kind feedback. I'll make sure Clare receives the feedback as well. We really appreciate you taking the time to leave a review for us. Many thanks Hannah

Classificada 1 em 5 estrelas

Party intruders

3rd party intruders. These companies think they can just hand your data around like a bowel of sweets. I didn't ask to do business with them and my letters to them are giving plenty of hints but still they ignore me.

4 de março de 2026
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Resposta da Mortimer Clarke Solicitors

Hi Dillon. Thank you for your review. I can see that we have responded to you and are currently waiting for correspondence from you. We look forward to hearing from you. Kind regards Laura

Classificada 1 em 5 estrelas

This company works on the unlawful…

This company works on the unlawful Maritime/Admiral law system. As I keep telling them, I am not a dead entity at sea with my name in Capital letters. I am a Sovereign woman on the land under Common Law. All of the Corporation, (the so called authority figures that run this world), are committing fraud, which is a criminal act. This is treason against We the People. We don't pay criminals or we would be committing fraud ourselves!!! Bailiffs are unlawful and illegal too. See Robert White v the Queen, case no 46XY1094519. Robert White won. Trespassing, harassment and attempting to break in are also unlawful and illegal.

31 de janeiro de 2026
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Resposta da Mortimer Clarke Solicitors

Dear Mrs King, thank you for your review. Please assured that we do not work on Maritime/Admiral Law system. Please do email us if you wish to raise a complaint at complaints@mortimerclarke.co.uk. Please include within the subject title "trustpilot and your reference number". Kind regards Laura.

Classificada 1 em 5 estrelas

If I could give 0 stars I would

If I could give 0 stars I would!
Rang up yesterday after burying my head in the sand for too long about my debts.
Baring in mind I'm a single mum with 3 young children so life is expensive and I'm only just breaking through.
I only owe £600 something so not a massive amount.
First amount they gave me £150 odd a month. I've said no instant I cannot afford that.
I say I wanna make weekly payments the guy goes you can do 23 a week......that's still £92 a month which I cannot afford!
They've now given me a week to work out my finances and get back to them.
This company are nothing but bullies!
They use scare tactics to make you pay what you can't afford
I offered £40 a month which I can afford but they're refusing to accept it. I cannot pay anymore so until they can accept that's all I can afford I will not pay
They can't take what I don't have!

11 de fevereiro de 2026
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Resposta da Mortimer Clarke Solicitors

Hi Rebecca thank you for getting in touch. I'd like to have a look into your journey with Mortimer Clarke Solicitors and the concerns you have raised in your review. Can you please send an email to complaints@mortimerclarke.co.uk with the subject as 'Trust Pilot and your reference number' and some more detail around your review. I want to reassure you that we would never want any of our customers to feel bullied and intimidated and therefore its important you contact us. Kind regards, Laura

Classificada 1 em 5 estrelas

This company purposely put barriers in…

This company purposely put barriers in the way for resolving issues. They have no interest of working with clients for the best outcome, which is them receiving all the money owed, but that isn’t enough for them! These people are scandalous and shouldn’t be allowed to trade! Don’t use this company, and take a look at the poor overall score on reviews. This company have also decided not to comply with a court order, so they think they are above the law! Funny how you want to talk to me now and not at anytime in three years! You do have a file with my name and you seem to not have responded to my request for information on putting a civil claim against you! Stop lying!

10 de fevereiro de 2026
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Resposta da Mortimer Clarke Solicitors

Hi Emski. Thank you for your feedback. Unfortunately from the information you have provided to us, I am unable to locate a file for you. Please can you send an email to us at complaints@mortimerclarke.co.uk and provide your reference number. It is concerning that you feel we are not complying with a court order, so I really want to look into this for you. Kind regards Laura.

Classificada 1 em 5 estrelas

Very poor phone service

Very poor phone service. The person I spoke to didn’t listen and appeared to be reading from a script the entire time. I made a reasonable offer to pay off a debt, but they couldn’t respond appropriately or deal with it in any useful way. Extremely frustrating experience.

10 de fevereiro de 2026
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Resposta da Mortimer Clarke Solicitors

Hello Anthony,
Thank you for your review.
I can see that we have acknowledged your complaint today and you should be receiving a letter to confirm shortly.
We will be investigating your concerns as soon as possible.
Many thanks - Hannah

Classificada 5 em 5 estrelas

I have seen a lot of bad reviews about…

I have seen a lot of bad reviews about this company and I honestly don’t know why. I was in debt (quite a large amount) I set up a payment plan with them and realised it was way too high for me, I was so worried about calling them and telling them I need to bring the payment down and Amber was absolutely incredible, understanding and sympathetic. She really took all the weight off my shoulders.

9 de fevereiro de 2026
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Resposta da Mortimer Clarke Solicitors

Thank you so much Lorraine for your kind words and feedback for Amber. We'll ensure that the feedback is passed on and we're glad you have a great experience with us.
Many thanks Hannah

Classificada 5 em 5 estrelas

I don't understand the negative reviews

I don't understand the negative reviews, I have been dealing with a lovely lady called Amber. I explained my whole situation regarding my debt and she was very understanding and she listened. Amber put a hold on my account until I found employment. My debt is now on its way to be cleared thanks to all of her help.

Amber is a credit to the company and deserves a bonus.

Thanks for all of your help

5 de janeiro de 2026
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Resposta da Mortimer Clarke Solicitors

Thank you so much Darran for your great feedback on your experience with our firm and call with Amber.
I'll ensure that Amber personally gets the feedback.
Many thanks
Hannah

Classificada 5 em 5 estrelas

Spoke with Emily Hall.

Spoke with Emily Hall.

She was very empathetic and understanding at the get go and despite my situation was able to go through my income and expenditure and work out a affordable payment plan to get me back on track.

More advisors like Emily are needed. She ticked all the boxes. Couldn't be more grateful for what could have been a tough call. She was great.

Thank you Emily!

29 de janeiro de 2026
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Resposta da Mortimer Clarke Solicitors

Thank you so much for taking the time to leave such lovely feedback. I'm very glad you had a positive experience with us and I will ensure that the feedback is passed onto Emily.
Many thanks
Hannah

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