Motion RC Opiniões 1121

Ordered a Torro Sturmtiger RC tank. Item shipped fast and arrive quickly, especially considering that it was ordered from the EU warehouse for shipping to a US address. item arrived in only 3 business days after order was placed, but there was an issue with the smoke generator out of box. Customer support was awesome. After contacting Motion RC, they had a replacement part shipped out the next day.

Quick on the response and was able to help with my problem very quickly. Loved that they were very kind

What made it great was the fact they backed up what they sell.

Excellent customer service and extra care taken on packing and shipping of my purchases every time. Kudos to the shipping department 👍The Support Team is the most efficient I’ve ever seen. Prompt and excellent knowledge based service👌

Quick turnaround time for my order. Prompt response from customer service for a missing item; will recommended anytime!

I have always been impressed with Motion RC! They sell fantastic products and their customer service is incredible. Any time I've had to contact customer support it was like I was talking to a friend and not a salesman.

I purchased my first radio controlled tank from Motion RC, and it couldn’t have gone any better. Excellent customer service and great prices have won me over to be a long term customer. I heard Motion RC is the best place to purchase radio controlled models, and from my experience I couldn’t agree more.

CS Rep Matt did a great job addressing my issue—quick callback and fast resolution. Thanks!

I had purchased a new ESC that required either a programming card or a Bluetooth dongle to program. I opted for the Bluetooth dongle and I simply couldn’t get it to work. I felt I tried everything but I couldn’t ever see the Bluetooth device on my phone to connect. I wrote in to explain it didn’t work and I included pictures and a description. I received a response from a representative that very simply explained he might know what the problem was and he included a link to a YouTube video with an exact time reference “7:04” of the video and wouldn’t you know that solved the problem and it works fine. I was very thankful.

Customer service has improved shorter wait times and Martin was great to deal with

I was missing a few components from a plane I ordered and upon contacting Motion I was sent the components quickly and at no charge..

I’ve always had a great customer support experience with Motion RC! Always helpful and very responsive. They’re one of the best in the industry - both with their support and their Freewing products.

Every Aircraft I have purchased from Motion RC has been a success in build and in flight. What can be better than that.

Motion RC always corrects any issue I have promptly.

I ordered a replacement fuselage and it came damaged. The MotionRC team resolved the issue quickly and replaced the damaged parts. Excellent customer service and love there products.

Leider kann ich aktuell nur einen Stern für den Shop geben. Extra einen Aufpreis für schnellen Versand bezahlt und das wars dann auch. Es gab wohl ein System Update, aber nach dem erneuten Anmelden war die Kauf Historie komplett leer. Die Sendungsverfolgung funktioniert nicht mehr und auf Tickets wird nicht reagiert. Per Live-Chat habe ich dann die Aussage bekommen das ich einfach warten muss. Das ist eine Frechheit immerhin kann der Kunde nichts dafür das die Systemumstellung wohl vollkommen schief geht, dazu noch einen Versandaufpreis für nichts. Ich denke das war erst einmal meine letzte Bestellung dort.

Service was quick and professional. Great company to work with. Rick Patton

I am a returning customer coming back to the hobby, Motion RC has a unique and quick customer service, adding to the high quality airplanes they have.
Thanks Matt for taking care of me.👍

Martin has always been very knowledgeable about the aircraft sold by Motion. He has solved several problems over time but this was special since the plane was new and not functioning properly. He found the issue with me and ordered the correct part with instructions on how to install the new piece of e equipment. He was thorough and timely

was my first order there and it will be not the last :-)