Motion RC Opiniões 1121

I'm a long-time customer of MotionRC and have bought a number of planes from them. My opinion is, they are the best out there. Not only do they carry great products at good prices, but they stand behind those products after the sale. My recent customer service experience with them just reinforces my belief in the company. You can trust them. Thank you MotionRC!

The score applies to the Help Center process. My initial damage claim using the Help Center on line tool worked well, however, subsequent email communications addressed to support@motionrc services were not received requiring multiple transmissions of the same data. I wasn't sure if it was a file size issue, or if it went to a que. In the absence of information my only action to help resolve the issue was to send more emails with lower resolution photos for your review.

What I like about Motion RC is that you provide quality products and services.

J’ai commandé un buggy annoncé à 35 km/h sur Motion RC France. J’ai reçu un modèle différent, limité à 20 km/h, sans rapport avec le visuel présenté.

Le service client refuse de reconnaître la non-conformité, invente une soi-disant “option de batterie” inexistante lors de la commande, et veut me faire payer les frais de retour vers les États-Unis !

Entreprise non fiable, manque de transparence et aucun respect des droits consommateurs. À éviter absolument.

Fast timley service. My questions were answered next day. I wanted to make certain I was ordering the correct part.

Had a problem with shipping damage. They took care of me quickly and professionally.. will be purchasing from them again soon..

quick responsive back to my question and show me the right product I would need

Motion RC made a mistake on a sale and they stepped up and gave me a refund.

Ozzy and Martin were very pleasant and helpful during my recent service chat. They quickly resolved my issue by sending a new linkage kit.

I recently purchased a new motor for one of my EDF jets. When I received the motor and installed it, something seemed off. So I contacted motion RC support for assistance. I spoke with Ozzy and we were able to go over a few things that could be wrong. After there wasn’t a solution, Ozzy was quick to issue me a RMA and shipping label. To make it even better he was able to get accounting to expedite in store credit once things were sufficient. Ozzy made the entire process a walk in the park, something I was not expecting coming into it. Ozzy and his team knocked it out of the park and this is why I continue to come back to MRC for all of my hobby needs.

Had an issue (not their fault) but item was replaced straight away.

I recently purchased an item from Motion RC. It was missing both the instructions and the decal sheet. I contacted them and they immediately looked into it. They contacted me in a timely manner and let me know when the replacements would be available and when they shipped. I was very pleased with that level of customer service. Thank you!

Fast response after weekend
Friendly attitude. Not getting harassed about if I caused issue.

100 euros de perdu
Après avoir payé nous n avons pas de preuve d achat
Le modèle ne correspond pas du tout à la description du site
Service client inexistant a fuir absolument

Attention ! Site à fuir !!! J’avais commandé une voiture télécommandée pour l’anniversaire de mon fils. Nous avons reçu une voiture qui n’a rien à voir avec celle que nous avions commandé. Nous avons payé 89 euros une voiture et nous en avons reçu une qui ne vaut même pas 20 euros (vu sur Temu). C’est une honte. Impossible aussi de retrouver mon achat sur mon compte client. Site frauduleux.

MotionRC takes full ownership over their products. Ran into a tank track issue, reached out to tech support. Within minutes, we were on video chat, identified the issue, and took care of me. We are new to RC tanks, and will be buying again from here.

I purchased the Rotorscale 470 AirWolf and was having issues with the charger and battery not working properly. Ozzy was able to diagnose the problem and immediately sent the replacement parts.

The matter was resolved quickly and with little hassle. If I could offer one bit of advice, at the time of submitting the ticket, it would have been nice to receive an email confirming it was received. That would have made the experience 5/5 stars.

Motionrc is perfect i would not change anything 5 stars perfect..

Customer service really reached out concerning my issue and did the right thing with no problem.Would definitely recommend this company for anyone .Good people doing what’s right ,Thanks again 5stars all the way!

The guy I worked with was very helpful and responsive in a timely manner with updates. Will order from Motion again.