Excellent service from first phone call through to the test run and sale. Great price given for our trade in. Low mileage on the new car and excellent condition and good price. Good explanation on all... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
All staff encountered @ Norwich were most friendly, helpful & professional. The only disappointment was that the car at collection was not prepared properly. Stains on seats & grubby arm rests, glue... Ver mais
A empresa respondeu
I had the pleasure of speaking to Savannah and Shannon. They were professional, friendly and gave a personal approach to my car sale. They sealed me a really good deal for my part exchange. And found... Ver mais
A empresa respondeu
The cars are always in very good condition and offer value for money. The staff go out of their way to find the right car for their customers, and are patient and hardworking. The last star was lost... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Escrito pela empresa
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Informações de contacto
3 Turnpike Close, NR6 5BD, Norwich, Norfolk, Reino Unido
- 01603 650177
Over 1000 new cars every week
4,6
Excelente
257 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
DO NOT BUY A CAR FROM HERE
DO NOT BUY A CAR FROM HERE! Did I say that loudly enough? After sales is non-existent. The warranty covers NOTHING. They sell you a car without the locking wheel nut & think that’s acceptable!!!
2 de agosto de 2025
Opinião espontânea
Resposta da Motorpoint - Norwich
Hi Jeni - obviously I am mortified to read this - we pride ourselves in trying to, and most often succeeding, in delivering great customer service, with empathy being the start point for all customer interactions.
I believe you spoke to our Customer Support line and they gave you some advice relating to this query when you called them - I have looked at the case notes and it appears you were given direction to go to main dealer who would be able to assist - that said, the car should not have been released without a locking wheel nut.
Going forwards, I will call you shortly, I will also ensure that we build a second check of the LWNK to ensure this doesn't happen again. As for our warranty - we have brought all work and contact in house here at Norwich to ensure that we are able to deliver what we promise, speeding the turnaround time on claims, ensuring customers are kept in the loop by people on the ground who do care.
Here to discuss anything - james.odell@motorpoint.co.uk
James
GSM Norwich
Motorpoint gave me a good price for my…
Motorpoint gave me a good price for my car and a competitive price for my new car. The salesman who I was dealing with was very good.
29 de dezembro de 2025
Resposta da Motorpoint - Norwich
We appreciate you taking the time to leave us a review! We're so glad to hear you were happy with the price for both cars and the service you received.
Thank you
Motorpoint
Fantastic customer service
Fantastic customer service! Dave was so patient with me as I walked around, trying to decide on some good quality cars and wanted to give them test drives.
Savannah was wonderful in helping deal with the financial side of things.
30 de dezembro de 2025
Resposta da Motorpoint - Norwich
We appreciate you taking the time to leave us a review. We're glad to hear that you received fantastic customer service and that our team members were patient and helpful.
Thank you
Motorpoint
David who dealt with our purchase was…
David who dealt with our purchase was very professional and informative and such an easy process that we drove away with our new car the same day
27 de dezembro de 2025
Resposta da Motorpoint - Norwich
We appreciate you taking the time to share your feedback. We're happy to hear that the purchase process was easy and efficient, allowing you to drive away the same day.
Thank you
Motorpoint
Good service great team in Norwich…
Good service great team in Norwich thanks to Thomas and Savanna
31 de dezembro de 2025
Resposta da Motorpoint - Norwich
We're happy you had a great experience with our Norwich team! We appreciate your positive feedback and thank you for your time.
Thank you
Motorpoint
Everyone was very pleasant and no sales…
Everyone was very pleasant and no sales pressure
18 de dezembro de 2025
Resposta da Motorpoint - Norwich
We appreciate your feedback and are so glad you found our team pleasant and without sales pressure. Thank you for your review!
Thank you
Motorpoint
Sophie is cool
Very nice crew, we looked at an Audi and a Mercedes, Sophie helped us especially with the keys and the payment!
20 de dezembro de 2025
Opinião espontânea
Resposta da Motorpoint - Norwich
We're so happy to hear that you had a positive experience with our team, especially with the assistance you received regarding the vehicles and payment.
Thank you
Motorpoint
All the staff were excellent and delt…
All the staff were excellent and delt with the resolution, would happily buy again
13 de dezembro de 2025
Resposta da Motorpoint - Norwich
We're happy to hear that our staff provided excellent service and resolved the issue. Thank you for your positive feedback; we appreciate it!
Thank you
Motorpoint
The service was amazing and very…
The service was amazing and very personal attention. Zac and the team were attentive , polite and helpful throughout.
13 de dezembro de 2025
Resposta da Motorpoint - Norwich
We're happy to hear that you received amazing and personal attention. It's great to know our team was attentive, polite, and helpful. We appreciate your feedback!
Thank you
Motorpoint
Friendly, helpful and such a simple process!!
The whole process was so easy! I found the car I wanted at a great price and a couple of days later I had it. No hidden fees, no hard sales tactics, just friendly and helpful staff that made everything happen seamlessly. Best car buying experience I have ever had (and I've had about 15 cars now). 5 stars!
11 de dezembro de 2025
Resposta da Motorpoint - Norwich
We're happy to hear the car buying process was so easy for you. It's great to know you found the car you wanted at a great price, and that our staff were friendly and helpful. We appreciate your 5-star review!
Thank you
Motorpoint
Excellent service
Sold them my car after giving up on the others particularly Carwow (avoid). Trouble free experience, friendly service and a decent price. Paid within 24 hours. Even got a lift!
12 de dezembro de 2025
Opinião espontânea
Resposta da Motorpoint - Norwich
We're happy to hear that you had a trouble-free experience and found our service friendly. We're glad you received a decent price and prompt payment. Thank you for your positive feedback!
Thank you
Motorpoint
Excellent
Excellent, pressure free service from Zac & Shannon. The whole experience was a pleasure. So much friendlier than other similar style retailers in the area. The freedom to browse cars and take an unaccompanied extended test drive made selecting a new vehicle a pleasure.
8 de dezembro de 2025
Resposta da Motorpoint - Norwich
We're happy to hear that you enjoyed our pressure-free service and the freedom to browse. We appreciate your kind words and are so glad the experience was a pleasure for you. Thank you for your review!
Thank you
Motorpoint
Great experience from motorpoint
Zac at Motorpoint provided an excellent experience from beginning to end. He wasn't pushy at all and on the test drive he let me go out on my own to get a real feeling for the car . Everything was clearly explained, and he followed up a few days later to ensure I was happy with the purchase.great service from motor point .
1 de dezembro de 2025
Resposta da Motorpoint - Norwich
We're happy to hear that you had such a positive experience. It's great to know that you appreciated the no-pressure approach and the opportunity to test drive the car on your own. We appreciate you mentioning the follow-up to ensure your satisfaction.
Thank you
Motorpoint
good team work by staff
good team work by staff, especially the two ladies that i delt with Sophie Tate and Shannon Webster ,they both were helpful and knowledgeable , i would recommend anyone to go to Norwich Motorpoint to buy a car, ten out of ten . for the team.
30 de novembro de 2025
Resposta da Motorpoint - Norwich
We're happy to hear that our team provided you with helpful and knowledgeable support. We appreciate your recommendation and the perfect rating! It's great to know you had a positive experience.
Thank you
Motorpoint
Joshua was very helpful from the call…
Joshua was very helpful from the call centre, he explained everything, great customer service,
20 de novembro de 2025
Resposta da Motorpoint - Norwich
We're happy to hear that the call center support was helpful and provided great customer service with clear explanations. We appreciate your positive feedback!
Thank you
Motorpoint
Good quality cars and staff competent…
Good quality cars and staff competent and helpful.a really great experience over all aspects
19 de novembro de 2025
Resposta da Motorpoint - Norwich
Thanks Chris - glad to hear we delivered the great experience - and thank you for telling the world!
Best wishes,
James
Fantastic staff
Right from the beginning, the staff couldn’t have been more helpful and they made the process simple, explaining each step along the way. Would definitely buy a car from Motorpoint again in the future.
23 de novembro de 2025
Resposta da Motorpoint - Norwich
Thanks Mr Barks, appreciate your kind words and we look forward to welcoming you back in the future!!
Best wishes,
James
Very very helpful and understanding
Very very helpful and understanding. Dave and James made the whole experience feel exciting and personal. Gave lots of time to go over things in detail, very pleased!
19 de novembro de 2025
Resposta da Motorpoint - Norwich
Thanks Sam - great news and thank you for the really positive review - glad we delivered!!!
Best wishes,
James
💯 on there customer service sat and…
💯 on there customer service sat and Sophie very good highly recommend very helpful
24 de novembro de 2025
Opinião espontânea
Resposta da Motorpoint - Norwich
We're happy to hear that you had a positive experience with our team! We appreciate your kind words and are grateful for your recommendation.
Thank you
Motorpoint
Incredible staff
Incredible staff
Good range of cars
Friendly and welcoming atmosphere
17 de novembro de 2025
Resposta da Motorpoint - Norwich
We appreciate your positive feedback regarding our incredible staff, car range, and welcoming atmosphere! We are so happy you enjoyed your experience.
Thank you
Motorpoint
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.