Motor Range Opiniões 4289

We found it was good service, a good range of cars and a fair price.

As always Motor Range was excellent. Jason Williams was the best. He made the entire process simple and enjoyable. Thank you

Overall great sale process, salesman was really helpful, came into work on his day off just to finalise the sale then I could have my new car.

It is the aftercare and customer service that is shocking. As a part ex-change motor rage will pay off my previous finance company (redline) and I am now with Blackhorse finance with my new car. After purchasing & receiving my car I have had a payment come out of my account from my previous finance company. I rang them asking why this was as I sold my car 2 weeks ago. She informed me that the loan was very much still with myself for £9,500 and motor range had not made a payment to pay this off which she informed me should usually be done within 2 days of selling the car and to contact motor range as this is unusual. I stated that I would cancel my direct debit and she informed me not to as it’s in my name currently so it will effect my credit score if another payment try’s to come out. all other cars I have perviously sold this has been done immediately. So I currently still have 2 loans in my name with 2 separate payments coming out of my account in the same month. I have been trying to contact motor range for days to try and resolve this to get it paid as I want my extra payment refunded just to be told several times “we will ring you back”, passed from person to person. This call never comes, I am getting no help with this what so ever, now the sale as gone though they don’t want to know.

I will be escalating this further if another payment comes out an I am not refunded the extra payment as I can not afford to pay for 2 desperate loans that equals to around £600 per month when motor range should have cleared this before another payment got taken!

I've had non-stop issues with the vehicle I purchased from Motor Range back in October. The "Care" team appear to be non-existent as I can't get a response from them. It's progressed to the point where I have exercised my right to formally reject the vehicle and even when reaching out to the "Care" team to advise of this I have no response regarding next steps etc.

Short of turning up and dumping the car in the car park and leaving the keys at reception I don't know what other course of action I can take, other than contacting the Motor Ombudsman.

Not sure how Motor Range do so much business if this is how they respond to clear failings.

George was great.

Quick and easy to deal with, fault found and sorted with no problems and Erica was a little gem

Olly was absolutely lovely and so helpful. I needed a car really quick and he managed to sort it all out for me so that I wasn’t left without a car for too long. Even pulling in a few favours with the service team. (Absolute legend) Great communication and seamless service! Thanks again olly! 😁

Just had a repair job done at Motor Range Ashton.
Meticulous care and attention shown by Kenny-Body Shop Manager and his staff.
Totally professional throughout, Kenny did a magnificent job on repair of damage to the bonnet.
Also well done to Cherie and Chloe on Reception..pleasant and professional at all times.

Guy was really helpful and friendly. Gave us plenty of space to look around the cars without any pressure. Would definitely recommend!

Nick was great, really helpful

I had a very disappointing experience at the Ashton-under-Lyne branch after travelling 33 miles with the intention of purchasing a car.
Upon arrival, we were asked by a salesperson to sit and wait. After a considerable delay, another staff member informed us that someone would come to discuss finance options. Eventually, a member of the reception team began explaining the finance details.
Partway through the conversation, I politely asked if we could sit down to continue more comfortably. However, I was told that no one was available and that we would need to remain standing. I found this highly unprofessional, particularly given the importance of the purchase we were considering.
When I raised this concern, the response was dismissive and there was no effort made to accommodate us or improve the situation. As a result of this poor level of customer service, we decided not to proceed with the purchase and left the dealership.
Overall, the experience was frustrating and disappointing. Based on this visit, I would not recommend this dealership.

Great service, easy process start to finish. Nick even picked us up from our house to collect the new car!!
Many thanks
Yvonne Yates

​I purchased an MG HS in December 2024. Within 5 months—as soon as the weather warmed up—I discovered the air conditioning was completely non-functional. (It is still not working despite multiple attempts by MG to repair)
Despite clear evidence, Motorrange is attempting to bypass UK law.

​The Facts:
​The Law: Under the Consumer Rights Act 2015, any fault that appears within the first six months is legally presumed to have been present at the time of delivery.

​The Evidence:
I have official documentation from MG confirming the fault was found within this statutory period.

​The Response:
Motorrange’s defense is that the car was "fine" because I didn't notice the AC wasn't working in the middle of winter.

​It is legally irrelevant when a consumer "notices" a seasonal feature is broken; what matters is that the fault surfaced within the six-month window. By making up their own rules and ignoring the law, Motorrange has left me with no choice but to escalate this to a legal claim.

​Buyers beware:
If your car has a fault, expect this dealership to ignore the law and offer "laughable" excuses rather than a resolution.

Response to Laura's reply -
Again saying there is no evidence the fault was present at the time.

AGAIN I will state that I have provided evidence that this fault was raised within the 6 months. Legally the burden of proof is on motorrange to prove the fault wasn't present at the time as the law assumes it was if it is discovered within the first 6 months.
I have sent my evidence, they have not provided theirs.
And I have emailed back to which I've been ignored.

Nice friendly salesman, very helpful, put up with my indecision

Very helpful. Got my car ready in no time. Would recommend 👍

I purchased a Peugeot 5008 in 2025 from Motorrange. During the sale process I was informed by the sales rep - Tommy McGowan that the vehicle would be serviced and the 'wet belt' replaced. I took him at his word but had no idea of the cost of replacing a 'wet belt'. I have had no issues with the car. Roll on 12 months and I took the car back to Motorrange for service/MOT. I was told that there was signs of wear on the wet belt and that it needed to be replaced. I then found that there was no record of the wet belt being replaced before purchase, as promised. I raised this issue with their 'care' department. I was subsequently informed that the sales rep now denies promising to have the belt replaced. I was told that the service department would contact me to offer a 'favourable' quote from them to replace the belt at my expense. No contact since then. I have therefore arranged for Peugeot to replace the belt at a cost of £600.
Moral of this story - if their sales reps makes promises to have work done prior to purchase - make sure there is a written record!

Enjoyable car buying process helped along by Jason who accommodated my choice changes, communicated effectively by keeping me updated at every stage and made the process easy. Jason gave me time to look around, answered questions and put me at ease. I would highly recommend Jason if buying a car from motor range.

Salesman Nick B Was great. Fantastic service

Andrei was absolutely amazing thank you