Motor Range Opiniões 4289

I purchased an MG HS Trophy from this dealership in January 2026 — low mileage and a relatively new vehicle. What seemed like a good deal at the time turned into an absolute nightmare.

4 days after taking ownership I contacted the service department under my 28 day warranty to report multiple ADAS faults — Stop/Start system fault, Rear Driver Assist Sensor Blocked, Front Camera Blocked and a lower than typical resting battery voltage. I was offered their next available appointment on 12th February and assured everything would be covered under the 28 day warranty as the faults were reported within that window.

On the day of the appointment I called ahead to advise I would arrive by 10:15am. I was then informed for the first time of an undisclosed arrival policy requiring the vehicle on site by 10am and was turned away with no option but to rebook. The next available appointment was 18th March — I was again assured the warranty would still apply.

In the week leading up to 18th March I experienced two separate incidents where the car autonomously applied emergency braking at motorway and dual carriageway speeds, with no hazards present, with my infant daughter as a passenger.

I dropped the vehicle off on the evening of 17th March to avoid any delays. I was told to collect after 5pm on the 18th. Having heard nothing by 4pm I called — promised a callback that never came. Called again at 4:30 — same again. At 5pm I called once more and was finally told that multiple fault codes had been identified relating to the ABS system, their technician had declared the vehicle unsafe to drive and they needed to retain the car for further investigation.

I asked for a courtesy car as I am disabled and rely on my vehicle for mobility — I was told none were available. I then asked them to organise a hire vehicle given they were leaving me without transport — this too was refused. They instead offered me the option of taking the car back if I signed a waiver acknowledging I was accepting a vehicle their own team had declared dangerous. I refused.

I then attempted to speak with a manager on multiple occasions. I was promised callbacks that never materialised, refused direct access to senior management, transferred between departments despite raising a clear conflict of interest and ultimately had the phone put down on me mid-sentence by a member of staff who told me I was asking too much.

It then emerged that Motor Range do not hold MG manufacturer diagnostic software — confirmed in writing by MG Motor UK — meaning they were not equipped to properly diagnose or repair the vehicle. Motor Range themselves booked a third party Auto-Electrician who attended and applied software updates to five safety critical systems. Despite repeated written requests Motor Range failed to confirm whether that individual held the necessary manufacturer authorisation to carry out those updates — a question that remains unanswered.

This raises a serious and unanswered question — if Motor Range do not hold the manufacturer software required to properly diagnose this vehicle, how did they deem it safe to sell in the first place?

Following a formal rejection notice and the involvement of my finance company Black Horse, the rejection was accepted and a full refund was processed. I was without a vehicle for 9 days as a disabled person with no alternative transport offered at any point and no communication whatsoever from the dealership for 8 of those 9 days.

Perhaps the most telling sign of how this dealership operates is this — the same vehicle I formally rejected just 3 days ago, which their own technician described as having a highly intermittent safety critical fault, is already listed for sale again on their website. Draw your own conclusions.

The sales experience was smooth — it is everything that happens afterwards that tells the real story. Know your rights under the Consumer Rights Act 2015 before you sign anything.

The salesman nick has been absolutely fantastic.

Sal was really helpful and made the transaction smooth and efficient 5/5

Excellent customer service and a very friendly atmosphere. Happy to recommend Motor Range to anyone. Jason was very helpful and made the process easy.

Quick and efficient, everything sorted smoothly

Mathew Tierney helped make the process super easy for buying my first car and was very helpful! Thanks again!

Matt Tierney is excellent, he was able to get us a great deal. Would definitely recommend speaking to him about your next car.

Oliver was exceptional in every aspect of buying my new car, he is a credit to Motorrange

It was a really stress free process from start to finish! The atmosphere here is unmatched with friendly people everywhere to help! We can’t recommend Mat Tierney enough, he was nothing but helpful, reassuring and very down to the point from the first conversation!

Gareth couldn’t have been more helpful helping us find the right car over the last few days, and communicated us patiently and with good humour. Made the whole process a dream. Thanks so much.

My son bough ought a hybrid car looked like a good deal but did not get charging cable, handbook or locking wheel nut was told dont need any of these as car ran on petrol! Eventually got cable but car will not charge on it or on public charging station. Other faults not resolved customer service non existant. Was told person dealing with case was on lunch would guarantee would be first call on their return in 20 minutes. 4 days later still waiting. No response to emails or calls. Still no resolution or proper contact would not reccommend

Andrei was a very good seller, recommend

I am writing to formally raise a complaint regarding the service my daughter received during her recent interactions with your dealership.

Firstly, she was sold car protection and informed that she could cancel it at any time. However, when she later attempted to cancel, she was told this was not possible. This is misleading and unacceptable.

Additionally, my daughter brought her car in for an MOT, during which she was informed that the wheel locking nut was missing. When she contacted Motor Range, she was told that the missing nut was noted on the sheet. My daughter then questioned how the brake and tyre checks were conducted without removing the wheels, and the response she received was that these checks were done visually. This explanation is deeply concerning, as it raises serious questions about the thoroughness and reliability of your safety checks.

This level of service, particularly towards a young woman purchasing her first car from a dealer, is appalling and unacceptable. I expect this matter to be investigated thoroughly and a resolution provided promptly.

I look forward to your response.

We were able to wander around looking at the cars with no pressure. Matt Tierney was helpful, efficient and friendly and made the process simple, efficient and quick.

Came in to look at a new car, Caitlin kindly offered to help us out and show us the car, she’s been amazing through the process and answered all the questions we had, such a great help. Everyone has been helpful with picking the right car, would highly recommend.

Looked after bt Nick B, a legend in his own mind and now mine.
Sorted within 2 days and back on the road.

Ericka from services was from start to finish very professional and friendly, nothing to much for her to book me in for repairs
Many thanks

Nick B made the buying experience very easy and pleasant.