This would have gotten a 5 but there was a problem with delivery. The company made it right but it wasn’t perfect. Happy with my purchase and the customer service is outstanding!
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Leia as opiniões dos outros
I’m an international customer (USA). I purchased 3 items. Two items were in one store. The other in the other store. The Super Stars on their Support team sent three emails to ensure I was OK w... Ver mais
In need of an old Mavic spoke of proprietary design which appear to be as rare as hens teeth. Mountain Mania had one in stock and luckily was in rideable distance to collect. Friendly staff in the... Ver mais
Took rear wheel in for spoke tightening and was verbally quoted £20. Picked up and charged £40. Accepting that a verbal quote is an estimate but 100% uplift without any explanation as to why is not go... Ver mais
Informações sobre a empresa
Escrito pela empresa
Oxfordshire's & Hertfordshire's leading cycle shops that specialise in all bike including Electric, Road and Mountain.
Informações de contacto
62 Wantage Road, OX11 0BY, DIDCOT, Reino Unido
- 01235 759366
- sales@mountainmania.co.uk
- mountainmania.co.uk
3,9
Bom
101 opiniões
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Easy purchase
They had just what I needed in stock quick delivery and my wife’s bike is back on the road.
13 de julho de 2023
Excellent site, moins fluide à l’international
Pour un achat en Angleterre, j’aurais sûrement mis 5 étoiles. Mais pour la France, il faut obligatoirement passer par PayPal pour que la commande fonctionne. Ils subissent également les choix de leur gouvernement qui, malheureusement rallongent les délais de livraisons et occasionnent des frais et taxes avec la douane.
Autrement, le produit est conforme et de qualité. Le suivi est également sérieux. Tout comme le service client. Le site, comme le stocker glissé dans la commande, respire la passion du vélo.
Merci.
30 de junho de 2023
Great service
25 de junho de 2023
Received item without delay, carefully packaged, In a good condition, and at the best price.
An easy and uncomplicated website to navigate.
The part was straightforward to find & order.
I received my item without delay, carefully packaged, In a good condition, and at the best price.
If I need anything else and Mountain Mania Cycles have it in stock, I will order again.
Thank You.
25 de junho de 2023
Item arrived quickly is a perfect fit…
Item arrived quickly is a perfect fit and has transformed my riding experience
10 de maio de 2023
I bought the wrong back cassette for my…
I bought the wrong back cassette for my mountain bike, it arrived quickly, and had no problem sending back and getting a refund, will use again.
14 de abril de 2023
Had the part I was struggling to find
Had the part I was struggling to find, good price and good delivery time
13 de abril de 2023
It's was simple and painless
It's was simple and painless, I found what I needed, I paid, they sent it and I fitted it, job done.
2 de março de 2023
Excellent service
Excellent service and products reasonably priced, and speedy delivery.
27 de fevereiro de 2023
Received wrong item and no communication
received the item on the 4th February 2023 and its not the same model that i ordered. I ordered an "AirZound 3" and I just got the original "AirZound" in a tatty box?
I emailed the address that states on the email i received that you can respond to it and nothing?
I asked them to explain it and i sent photos and nothing?
Its now 14th February 2023.
Strange
1 de fevereiro de 2023
Resposta da Mountainmania
Hi There,
Thankyou for taking the time to leave us feedback, good or bad.
We did reply to your original email, however clearly you never received this.
A store manager has sent you a second, direct email in response, however please feel free to call us on 01993 842396 if this is preferred.
Many thanks,
Mountain Mania Cycles
I needed a new cassette in a rush and I…
I needed a new cassette in a rush and I am pleased to say that they got it out on the day ordered and I received it the following day. Great service. Thanks a lot guys, really appreciated it
26 de janeiro de 2023
Reasonable priced and good quality with…
Reasonable priced and good quality with quick delivery
2 de novembro de 2022
Ordered item on 22nd August paying…
Ordered item on 22nd August paying nearly £7pp. Chased by email but no response. Item was finally dispatched week later on 30th August. No apology, contact or explanation as to why it had taken over a week to dispatch. I had needed the item urgently, arrived to late to be useful.
22 de agosto de 2022
Great Customer Service
The customer service and communication from the online team was fantastic from initial enquiry to shipment of the order.
1 de setembro de 2022
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