Moving internet Opiniões 

675
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Did exactly what we wanted but at a price of £230 for 7 weeks.... We tried hotspots - and other wifi sharing but we needed the wifi plug in router. It worked well enough while we waited for Sky to... Ver mais

Classificada 5 em 5 estrelas

Exceptional, if everything in life was as easy as MovingInternet, it would be amazing. Very helpful, easy to return and honestly it is just plug it in, incredible simple. Thank you will use again if I... Ver mais

Classificada 5 em 5 estrelas

I needed to use this in an emergency after my Virgin Media broadband went down with an estimated fix date of 10 days. Ordered at 9pm on a Tuesday to arrive on the Thursday; arrived 11.00am on the Thu... Ver mais

Classificada 1 em 5 estrelas

I would love to give a good review as it did arrive promptly and functioned as needing. However, I could never recommend the company to anyone. Do not order if you cannot get to a post offic... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Operador de Internet

Escrito pela empresa

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

675 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(675)

79 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent service

Excellent service, prompt and efficient. Needed internet in an emergency as my service provider was failing to provide a service. So Moving Internet really got me out of a hole, would definitely use again if needed.

21 de junho de 2024
Classificada 5 em 5 estrelas

A great way to stay connected!

A great way to stay connected when moving.
Moving Internet provided an excellent service which was simple to arrange, simple to use and simple to return. I would recommend this to bridge any temporary loss of Internet. I used this when moving home and had a gap between my move in date and my broadband installation date.

3 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Overall brilliant service

Overall brilliant service when most needed, router received next working day as promised and as described just plugged in and was up and running within seconds, download speed was good, enough for moderate requirements.

18 de junho de 2024
Classificada 1 em 5 estrelas

Kafkesque nightmare dealing with this lot

Total nightmare to deal with. Didn't send confirmation mail - yes I checked my spam! Kept asking me to look at my spam folder despite me repeating that I had not received mail.

7 de junho de 2024
Opinião espontânea
logótipo da Moving internet

Resposta da Moving internet

Hello Gunveerm,
Thank you for the feedback.

This has been looked into.

I can see you had contacted the customer service team through 2 different methods ( through our online contact form, then 1 minute later you sent a separate email directly to our customer service email address) and our customers service team had to reply both methods used in contacting us . This meant you were having communications with the customer service team through 2 different email/support threads.

I can see from one of the communication thread that
- you answered some security questions,
- and the hire confirmation email was scheduled on the system to be resent to you,
- you then sent your request as a reply to the hire confirmation email.
- The customer service team were able to then provide you with the requested support

We normally require clients with an existing order to reply their hire confirmation email for any support/request regarding their hire. This is done for security reasons


Kind Regards
Moving Internet

Classificada 5 em 5 estrelas

Brilliant

Brilliant! Arrived quickly, worked perfectly and got us out of a tricky situation with no WiFi. Signal was great and the refund was processed promptly after I returned the box.
Will definitely use again.
Highly recommend!

27 de maio de 2024
Classificada 5 em 5 estrelas

Would 1 million percent recommend and re use

Can’t fault them as a company. Lifesaver for part time internet, very reactive customer service team. Sometimes had low speeds but doesn’t take away anything from my view on them as it only affecting downloading something once in the 10 days I used the service

Would 1 million percent recommend and use again if need be. Brilliant company

28 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Got us connected when we were let down…

Got us connected when we were let down by our ISP during our house move. As we work from home this was critical and the equipment arrived the next morning following the news we wouldn't have internet connectivity for over a week.

23 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Life Savers

I have used the moving internet twice now and for both times it was for about 1 week. No drop in bandwidth, fast internet for videos and online meetings for two people. I cannot comment on how it would perform for multiple people and devices but the average speed was 35Mb.

1 de maio de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Good service but limited solution

The service and delivery of the router was good but the router had inconsistent functionality and at times poor signal. It was an expensive and rather limited solution while we waited for our broadband installation.

3 de maio de 2024
logótipo da Moving internet

Resposta da Moving internet

Hello Michael,
Thank you for your feedback. We sincerely apologise for any
inconvenience experienced.

This has been investigated. Unfortunately, we were not made
aware of the speed challenges being experienced during your hire period. The only request we received during your hire period was the request to extend your hire period and the change of start date.

There are several external factors that can impact speed.
When our customer service is contacted during the hire period regarding any challenges being faced, our customer service team will immediately investigate the issue to identify its cause and determine if it can be resolved remotely. Alternatively, had there been a data provider in the area with better speed, we could have organized a substitute device.

We apologise for any inconvenience this may have caused.


Kind Regards
Moving Internet

Classificada 5 em 5 estrelas

Excellent Product, Price and Service

Needed a short term internet option after moving house, this was perfect. Decent speed, allowed me to work from home and watch HD TV, good price, quick delivery and prompt return of the deposit. Great idea and well executed.

3 de maio de 2024

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