Moving internet Opiniões 

675
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Did exactly what we wanted but at a price of £230 for 7 weeks.... We tried hotspots - and other wifi sharing but we needed the wifi plug in router. It worked well enough while we waited for Sky to... Ver mais

Classificada 5 em 5 estrelas

Exceptional, if everything in life was as easy as MovingInternet, it would be amazing. Very helpful, easy to return and honestly it is just plug it in, incredible simple. Thank you will use again if I... Ver mais

Classificada 5 em 5 estrelas

I needed to use this in an emergency after my Virgin Media broadband went down with an estimated fix date of 10 days. Ordered at 9pm on a Tuesday to arrive on the Thursday; arrived 11.00am on the Thu... Ver mais

Classificada 1 em 5 estrelas

I would love to give a good review as it did arrive promptly and functioned as needing. However, I could never recommend the company to anyone. Do not order if you cannot get to a post offic... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Operador de Internet

Escrito pela empresa

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

675 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(675)

79 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent

Excellent. Needed to extend hire a few times, very easy and good value for money.

15 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service

Fantastic service! Used temporarily when I moved house, device arrived on time, so easy to set up and use and signal was really good! Easy returns process, would 100% recommend and would use again if needed :)

11 de julho de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Easy to use when between contracts.

Easy to use when between contracts.
The only downside is it uses mobile network.
The Henley regatta was on in my town, so the mobile network was overloaded at times during the day. This affected the service. Apart from that, very easy to use.

22 de julho de 2024
Classificada 5 em 5 estrelas

Will definitely use for every move!

Really quick to arrange and the WiFi kept me working from home for two weeks while our permanent Internet was being sorted. As is often the case, the Internet company messed around and delayed our activation date a few times, so being able to extend the hire period with a quick email to MovingInternet was really really helpful during a stressful time. The deposit came back really quickly as well. No notes!

28 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Time I will never get back

The internet service was so bad that it couldn’t register on a speed test
kept trying for a couple of weeks but no good
I wasted hours trying to contact the non existent customer service
I frustrated called another company located in the same building to see if they new if MI were still in business
Eventually gave up and returned the equipment
Top tip if you are going to try MI pay for the minimum and see if it works for you
I paid for two months thinking NOTTING HILL would be ok
try calling customer support before you commit would be my advice
moving internet are probably not made aware of any issues because there are no staff to answer the phone

5 de julho de 2024
logótipo da Moving internet

Resposta da Moving internet

Hello Simon,
Thank you for providing us with your feedback. We sincerely
apologise for any inconvenience experienced.

I have searched through our customer service support inbox as part of the investigation, and I can see our customer service team had not been contacted for support regarding speed challenges during the hire. However, we take such matters seriously, and we appreciate your input.

In situations where there is a local/regional telecom mast
issue affecting the local area where a device is being used, our standard
procedure involves cross-checking coverage from other data providers we work with. If an alternative network is available and is not experiencing technical issues, we quickly arrange for a replacement device.

Unfortunately, we were not made aware, so we were unable
to investigate the issue during your hiring period. Sorry for any inconvenience experienced.


Kind Regards
Moving Internet

Classificada 5 em 5 estrelas

Overall really happy, great service .

As a temporary solution the process was easy, internet was pretty good with regards to download speed, extending the service simple with delivery and return really straight forward at no additional cost.
Some may grumble at the cost which isn’t cheap compared to normal internet cost, but as a temporary solution this was spot on.
Thanks Guys.

11 de julho de 2024
Classificada 5 em 5 estrelas

No idea why all wifi isn't as easy as this was

This device was great! Really quick and easy to use - you just plug it in and it works straight away. No idea why all wifi boxes aren't set up like this!

The signal was strong enough to wfh and it's easily transportable from room to room if needed.

1 de julho de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Generally excellent

Generally excellent. Even better if the supplied router had useable network socket. Its wi-fi performance was good as was the administrative side of the rental. Definitely recommended.

19 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The service was great

The service was great, arrived on time, easy to use,
Gave us WiFi after moving house until our service was reconnected. Returned easily and deposit refunded quickly.

22 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Moving Internet solved a critical need…

Moving Internet plugged a critical need that will be familiar to anyone navigating the gap between moving into a property and wired broadband installation. The router arrived earlier than anticipated and started working straight away with a very simple setup. Speeds are of course contingent on local cell signal strength, but we found that it was generally adequate for moderate home working usage (including video calls) and streaming.

Device return was easy too - just find a padded envelope, stick the return label on, and put it in a parcel postbox (the plug on the power lead is a bit too big for a standard letterbox).

Overall, a very useful service that solved a pressing problem.

14 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very simple service

Very simple service. Easy to setup & connect to and download speeds were fantastic. Had 3 kids gaming & 2 tv’s streaming Netflix all simultaneously with no issues.

Would highly recommend.

21 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service to get you online…

Excellent service to get you online temporarily. The router arrived on time, worked when plugged in without complications. If you're moving house and need to get online before being connected to your supplier, I would definitely recommend Moving Internet.

8 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Quick and simple.

Router arrived fast and was easy to set up, worked a lot better than i thought. Was great to tie us over until our internet installation date. Would definitely use again and would 100% recommend.

26 de junho de 2024

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