Movly Opiniões 

I thought the price was competitive, the booking process was easy, and the customer support was well done.

I booked at around 16:30 for an 18:00 Munich Airport pickup. Movly confirmed the reservation at approximately 17:00, and I immediately travelled around 45 minutes to collect it.

Movly’s OTP system repeatedly failed, preventing me from accessing the app and seeing which rental company had my booking. I arrived at approximately 17:45, before pickup, and even approached Europcar asking if the booking was theirs.

Only after calling Movly at around 18:15 did I gain access and discover it was Europcar.

Europcar refused the vehicle because I had my valid UAE digital driving licence together with my previous physical licence — recently expired, but carrying the same licence number. I had renewed the licence but had to leave the UAE unexpectedly during the recent regional war before I could collect the replacement physical card.

I accept that suppliers can impose physical-document rules. What surprised me was the complete absence of flexibility afterwards.

More importantly, I was told on the phone that had I contacted Movly before the 18:00 pickup time, they could have done something with the booking, but their system blocked changes after pickup.

The obvious problem? Movly’s own OTP failure prevented me from accessing my booking until around 18:15, despite me already being at the airport before 18:00.

I proposed transferring the booking to my wife, who has a valid German physical licence. Rejected.

Movly then classified me as a “no-show.”

And this wasn’t a reservation held for weeks: Movly had confirmed it approximately one hour before pickup.

Final outcome:

~€600 paid.
No car received.
No cash refund.
€300 in Movly Points offered.
Management escalation refused.

I understand contractual rules. What I don’t accept is a company hiding behind those rules while ignoring the complete circumstances: a last-minute booking, my arrival before pickup, their own technology failure pushing me beyond the cutoff their agent said mattered, my attempts to resolve the problem immediately, my proposed alternative driver, zero rental service being provided, and an escalation request that management would not even entertain.

€600 for a car reservation effectively held for around an hour, with no car ever handed over to me.

Potential customers can decide for themselves whether they consider that reasonable or customer-focused.

I certainly don’t.

Nina was very prompt, thorough, and courteous is her reply. And she answered my complex question effectively.

Super simple and easy to use. I would highly recommend them again.

Great help. Fast and helpful 👌

Elizabeth was very helpful with changing my reservation pick up time. She was very polite and it didn't take very long to make the change I asked for.

The automated system didn’t make me jump through a lot of hoops and I got connected quickly to Elisabeth who was very helpful, courteous and professional. She understood my situation and helped make the necessary changes to my reservation. A very pleasant experience all around!

Nina was very helpful. This is my first try with Movly. A lot of my friends are anxious for me to try you out. They are tired of the high rates the major rental agencies are charging.

Nina gave me options and was thorough

Nina was so patiented and helpful that my whole experience was very pleasant.

I dialed the phone number for assistance with adding a second driver to my car reservation. Nina answered IMMEDIATELY and I didn't have to "Press 1" (or any other number) to speak with a REAL human being. She was polite and informative. No "phone tag" run-around to be able to speak with someone. Please DON'T EVER go to a non-human system like other companies are doing.

Very prompt reply and so very helpful. I’m finding this to be the most affordable and easy to navigate car rental yet.

Prompt helpful service by Elizabeth.

Elisabeth from Movly phoned me to ask about my car hire experience Movly had arranged. There had been a number of issues, some with my bank, when arranging the car hire but there was very good support from Movly. I asked Elisabeth about my 500 euro deposit, this was returned 2 days later. I would have arranged car hire elsewhere, if I hadn't received such good support.

Paid for car, then tried to charge me more before receiving car, then was told to pay for pre paid fuel as cheaper than garage, then charged a deposit and then took more money from account after I returned home even though there was no extra charges anywhere and no one bothering to return messages.

Vi var meget tilfreds med det hele. Og det var god bil

Elizabeth was very helpful and straight forward!

Spoke to Elisabeth about accidentally double booking my rental. She was very helpful. Fixed my problem right away. Thank you!

Elisabeth was a treat to interact with and highy enjoyed a fifa conversation with her!
Wholesome and Lovely! 😇

I was shocked at how great this experience was! I found a car for $800 less than directly with the agencies through Kayak and I was honestly skeptical but the savings made it worth trying. It was super easy to book using the site then manage my reservation in the app. The pick up experience at the airport was seamless at the Budget desk directly and was even better than some Hertz Gold pick up experiences I've had recently. I will definitely use Movly for future rentals and recommend giving it a try where available!