I dialed the phone number for assistance with adding a second driver to my car reservation. Nina answered IMMEDIATELY and I didn't have to "Press 1" (or any other number) to speak with a REAL human b... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I dialed the phone number for assistance with adding a second driver to my car reservation. Nina answered IMMEDIATELY and I didn't have to "Press 1" (or any other number) to speak with a REAL human b... Ver mais
A empresa respondeu
The automated system didn’t make me jump through a lot of hoops and I got connected quickly to Elisabeth who was very helpful, courteous and professional. She understood my situation and helped make t... Ver mais
A empresa respondeu
Elisabeth from Movly phoned me to ask about my car hire experience Movly had arranged. There had been a number of issues, some with my bank, when arranging the car hire but there was very good support... Ver mais
A empresa respondeu
Booking a rental was easy. Instructions once we arrived at our destination were inaccurate. We were instructed to go to the "Fast Break" area to pick up our keys but the vendor had no information... Ver mais
Movly is a digital-first airport car rental platform that makes renting a car faster, simpler, and more transparent. Available across major airports in the USA and Europe, the Movly app combines competitive pricing with a streamlined booking experience, helping travellers spend less time at the rental desk and more time on the road. Why travellers choose Movly * Transparent pricing with no hidden fees * Free cancellation up to 48 hours before pickup * Digital pre-check to speed up the rental process * Smart Pickup available at selected locations * 24/7 customer support * Car rental at hundreds of airport locations across the USA and Europe A smoother rental experience Book your vehicle in the app, complete your document verification before you travel, and pick up your car using either Smart Pickup or our trusted rental partners. Returning your vehicle is just as straightforward, with clear instructions provided for every location. Movly operates at leading airport hubs, including New York (JFK), Los Angeles (LAX), Miami (MIA), Orlando (MCO), Seattle (SEA), London Heathrow (LHR), Paris Charles de Gaulle (CDG), Rome Fiumicino (FCO), and hundreds of other destinations worldwide. Our mission is simple: make airport car rental faster, easier, and more convenient through a seamless digital experience. If you’ve rented with Movly, we’d love to hear about your experience. Your feedback helps us continue improving our service.
Estados Unidos da América
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 25% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Bonjour ! Après une réservation pour une location de voiture sur New York et où j’ai demandé l’annulation de celle-ci , j’ai donc demandé le remboursement qui a été effectué dans un délai très rapide ! J’ai eu Elisabeth via whatsapp qui a été très chaleureuse et très à l’écoute merci à elle pour une prochaine réservation 🤩
Everything went smoothly. Movly's follow up through the rental was impressive.
Much better price than anyone else offered. The app was easy to use, it sent me all the details just days before my trip. I feel like I got processed by the rental car company faster than others who booked directly.
I booked through movly as I liked the idea of skipping the lines and embracing how car rentals should work in the modern age. What I got was a budget car rental with the same budget car rental process for pickup as I’ve had for the last 20 years. Presumably movly over booked their fleet and moved my booking to budget.
The rental was outsourced to Budget on both islands in Hawaii. The first time I was notified. The second time I had to guess, and it was Budget. You failed to tell me where to report and did not answer your phone. Budget gets and A, Movly get a C.
It was easy and I used Fast Break-they kept me informed
The price without a doubt. The process was fast with no hiccups. Same car from the rental places without this app at least hundred dollars more. If I had anything to say that left me a little uncomfortable because this was my first time using Movly. Was I had to wait until so many hours before knowing what rental place and car I was assigned to. But now knowing the process I plan on only ever using Movly in the future. Thanks; Garry G.
I placed a rental through a big travel search engine with Movly. They canceled my rental 48 hours prior to my trip since I did not download the app. I received emails prior about downloading the app...it was on my list to do prior to travel. Nowhere in the initial emails did it say the rental would be canceled if not completed in 48 hours!! This caused undue stress and extra work prior to a trip. The company only messaged back via WhatsApp and made no attempt to help rectify the matter. I would never recommend this company! There communication is extremely poor and emails rudimentary! Avoid and use a known car rental service!!!
Excellent customer service. Also great prices for their rentals. Highly recommend.
This was our first rental with Movly. Unfortunately we chose to cancel our trip due to the incredible floods in Maui. We made the decision after the 48 hour deadline but Elisabeth and Christian worked with us to change our reservation and book the rental after things improve.
We had great service "on the phone" and via email.
5⭐️ experience. Christian was above and beyond helpful. He understood our dilemma, helped resolve the issue, and specified to call him back directly if anything else changed.
Elizabeth did an excellent job with my reservation. Her customer service skills were exceptional!
I was hesitant because it was a new app, but I got live call before booking which helped me feel more secure. I got location of rental pick up 72 hrs before reservation and all went very well!!
Christian, the sales rep that I spoke with, is the only reason I felt comfortable keeping my reservation. I called to cancel because of internet reviews that I had read, but after speaking with him I've decided to stay with Movly. Hopefully I don't regret it!
Effettuato noleggio attraverso la loro APP, prezzi molto buoni e assistenza su Wapp veloce e risolutiva. Ringrazio tanto Elisabeth per il supporto.
Elizabeth was n courteous and concise appreciate her help
Awesome guys! The app is convenient, but the customer support is just awesome, handled my date change with no worries. Will use Movly again for sure!
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.