Movly Opiniões 

86
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I dialed the phone number for assistance with adding a second driver to my car reservation. Nina answered IMMEDIATELY and I didn't have to "Press 1" (or any other number) to speak with a REAL human b... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The automated system didn’t make me jump through a lot of hoops and I got connected quickly to Elisabeth who was very helpful, courteous and professional. She understood my situation and helped make t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Elisabeth from Movly phoned me to ask about my car hire experience Movly had arranged. There had been a number of issues, some with my bank, when arranging the car hire but there was very good support... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Booking a rental was easy. Instructions once we arrived at our destination were inaccurate. We were instructed to go to the "Fast Break" area to pick up our keys but the vendor had no information... Ver mais

Informações sobre a empresa

  1. Agência de aluguer de carros

Escrito pela empresa

Movly is a digital-first airport car rental platform that makes renting a car faster, simpler, and more transparent. Available across major airports in the USA and Europe, the Movly app combines competitive pricing with a streamlined booking experience, helping travellers spend less time at the rental desk and more time on the road. Why travellers choose Movly * Transparent pricing with no hidden fees * Free cancellation up to 48 hours before pickup * Digital pre-check to speed up the rental process * Smart Pickup available at selected locations * 24/7 customer support * Car rental at hundreds of airport locations across the USA and Europe A smoother rental experience Book your vehicle in the app, complete your document verification before you travel, and pick up your car using either Smart Pickup or our trusted rental partners. Returning your vehicle is just as straightforward, with clear instructions provided for every location. Movly operates at leading airport hubs, including New York (JFK), Los Angeles (LAX), Miami (MIA), Orlando (MCO), Seattle (SEA), London Heathrow (LHR), Paris Charles de Gaulle (CDG), Rome Fiumicino (FCO), and hundreds of other destinations worldwide. Our mission is simple: make airport car rental faster, easier, and more convenient through a seamless digital experience. If you’ve rented with Movly, we’d love to hear about your experience. Your feedback helps us continue improving our service.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

86 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 25% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(86)

86 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great experience

Great experience! Got a rental car for less than the advertised price.

7 de junho de 2026
Opinião espontânea
logótipo da Movly

Resposta da Movly

Hi J. Laws,

Thank you for your review!

We’re thrilled to hear you had a great experience and found an even better deal than expected. We hope to welcome you back for your next trip.

Milo from Movly

Classificada 5 em 5 estrelas

Elizabeth was very polite and helpful

21 de junho de 2026
Opinião espontânea
logótipo da Movly

Resposta da Movly

Hi Roslyn,

Thank you for your review. We’re delighted to hear that Elisabeth was able to help and made a positive impression. We’ll be sure to share your kind words with her.

Milo from Movly

Classificada 5 em 5 estrelas

Honest Review!

To be honest, I was a little apprehensive about using Movly, as I had never heard of it before. But it turned out to be a very easy and smooth experience. The car that Movli contracted for me was with Budget and I did not have any hiccups at the Budget counter nor during my whole rental period.
I saved a lot of money with Movli and it was a breeze!!

10 de junho de 2026
Opinião espontânea
logótipo da Movly

Resposta da Movly

Hi Bill,

Thank you for taking a chance on Movly and for sharing your experience. Reading that we helped save you money and made the whole process feel effortless is exactly the kind of feedback we love to receive.

We appreciate your trust and hope to see you on the road with us again soon.

Milo from Movly

Classificada 5 em 5 estrelas

Smooth rental

Everything went smoothly with the rental partner (Budget), and I was able to get all the information from the app. In addition, I was still able to use the Fast Break lane with my membership number.

8 de junho de 2026
Opinião espontânea
logótipo da Movly

Resposta da Movly

Hi David,

Thank you for your review. We’re delighted to hear that everything went smoothly and that the Movly app provided all the information you needed for a seamless rental experience.

Milo from Movly

Classificada 5 em 5 estrelas

Great experience

Elisabeth helped me change the pickup time for my car.
She had perfect manners for working with customers and completed my request in a very short time.

12 de junho de 2026
Opinião espontânea
logótipo da Movly

Resposta da Movly

Hi Jim,

Thank you for your review. We’re delighted to hear that Elisabeth was able to assist with your pickup time change quickly and professionally. We’ll be sure to pass along your kind words to her.

Milo from Movly

Classificada 5 em 5 estrelas

Elizabeth answered all my concerns

Elizabeth answered all my concerns. She was very helpful. I hope my experience at the airport rental will be as good!

11 de junho de 2026
Opinião espontânea
logótipo da Movly

Resposta da Movly

Hi Dale,

Thank you for your review. We’re delighted to hear that Elisabeth was able to answer all your questions and provide the support you needed. We hope your rental experience is just as smooth and enjoyable.

Milo from Movly

Classificada 5 em 5 estrelas

Experienced customer service

Elisabeth was so helpful and kind on all 3 phone calls I had with her. She was very patient and understanding

7 de junho de 2026
Opinião espontânea
logótipo da Movly

Resposta da Movly

Hi Kathy,

Thank you for your review. We're glad Elisabeth could make your experience a positive one, and we'll be sure to pass along your kind words.

Milo Vance
Movly

Classificada 1 em 5 estrelas

Scam company

Scam company. Flight was delayed 1 hour, and Movly cancelled my booking. No refund allowed.

1) They said I needed to provide a flight number. Movly never requested my flight number. I provided ALL data that Movly requested. I was never given heads-up to provide the flight number. Movly said I was all set.

2) They said I didn't cancel the booking. Why would I cancel the booking 48 hours prior when I was planning on receiving a car. Only after I got scammed did I want a refund. And then they use sorry excuses.

3) They said to refund through the travel agent. I didn’t use a travel agent - I booked directly through Movly myself, and Movly scammed me.

4) I will not be paying this. They will be hearing from American Express.

Response - You never asked me for flight information. I was 15 minutes late because the flight was delayed. Movly never told me I had only a one hour window for pick up. That’s insane. Refund is completely expected.

25 de maio de 2026
Opinião espontânea
logótipo da Movly

Resposta da Movly

Hi Matthew,

We're sorry to hear about your experience and understand how frustrating travel delays can be.

After reviewing your booking, we can confirm that the reservation was marked as a no-show because the vehicle was not collected within the agreed pick-up window. Unfortunately, in these situations, the booking terms do not allow for a refund.

For future reference, flight details can be added during the booking process alongside the driver information. We always recommend providing a flight number for airport collections, as it helps us and our partners monitor arrival changes and can help avoid situations like this when travel plans are disrupted.

We appreciate your feedback and are sorry that your experience did not meet expectations.

Milo from Movly

Classificada 5 em 5 estrelas

Amazing Service Changing the Pickup time

I want to leave a huge thank you for the incredible support I received. I was very well assisted by Nini, who was professional and extremely helpful. She assisted me in changing my arrival time without any stress and personally ensured that my payment went through successfully. I am very satisfied with the support and the experience using the Movly app. I highly recommend them.

1 de junho de 2026
Opinião espontânea
logótipo da Movly

Resposta da Movly

Hi Diego,

Thank you for your wonderful review. We're delighted to hear that Nini was able to assist with your arrival time change and ensure everything was sorted smoothly. We'll be sure to share your kind words with her.

Thank you for choosing Movly and for recommending us.

Milo from Movly

Classificada 5 em 5 estrelas

I received very good and detailed…

I received very good and detailed information about the rental and how to collect my vehicle.
The rental agent was very courteous and helpful

11 de maio de 2026
Opinião espontânea
logótipo da Movly

Resposta da Movly

Hi Larry,

Thank you for your review. We're delighted to hear that you received clear information before your rental and that our team made the collection process smooth and straightforward.

Milo from Movly

Classificada 4 em 5 estrelas

All good through checkin with one major issue…

The checkin to the app was smooth and great. The 48 hour before process was also smooth. However, we were told we’d get a Mercedes C. When we arrived at Budget, they didn’t tell us what was the exact car until we went out to the garage. There we were told that “no luxury cars are available“. I guess that was the piece that should be improved. If the original car isn’t available there has to be some recompense to the customer.

23 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Overall Excellent Experience

App was easy to use. Price was very affordable, taxes were included so no worries about a larger charge after the rental. Worked with local Budget at the airport. Everything went very smooth. They even upgraded me when they did not have the vehicle I had requested. Will definitely look here for my next car rental.

7 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I an an old-style guy

I an an old-style guy, still without a smartphone. When I realized that all Movly communications are over smartphone (with a back-door email), I tried to cancel. Hailey was very nice by trying to accommodate my circumstances and then by following my requests. And I feel that I need to have a smartphone one day.

16 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service, extra helpful

So far, my experience with Movly has been fantastic. I have need extra help because my driver's license was due to expire, and I needed to add a day to the rental. Hayley was very helpful today. Elisabeth's note a few days ago was helpful. And whoever called yesterday was also great. I look forward to our rental in Seattle. (Price is also good).

16 de maio de 2026
Opinião espontânea

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