I dialed the phone number for assistance with adding a second driver to my car reservation. Nina answered IMMEDIATELY and I didn't have to "Press 1" (or any other number) to speak with a REAL human b... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I dialed the phone number for assistance with adding a second driver to my car reservation. Nina answered IMMEDIATELY and I didn't have to "Press 1" (or any other number) to speak with a REAL human b... Ver mais
A empresa respondeu
The automated system didn’t make me jump through a lot of hoops and I got connected quickly to Elisabeth who was very helpful, courteous and professional. She understood my situation and helped make t... Ver mais
A empresa respondeu
Elisabeth from Movly phoned me to ask about my car hire experience Movly had arranged. There had been a number of issues, some with my bank, when arranging the car hire but there was very good support... Ver mais
A empresa respondeu
Booking a rental was easy. Instructions once we arrived at our destination were inaccurate. We were instructed to go to the "Fast Break" area to pick up our keys but the vendor had no information... Ver mais
Movly is a digital-first airport car rental platform that makes renting a car faster, simpler, and more transparent. Available across major airports in the USA and Europe, the Movly app combines competitive pricing with a streamlined booking experience, helping travellers spend less time at the rental desk and more time on the road. Why travellers choose Movly * Transparent pricing with no hidden fees * Free cancellation up to 48 hours before pickup * Digital pre-check to speed up the rental process * Smart Pickup available at selected locations * 24/7 customer support * Car rental at hundreds of airport locations across the USA and Europe A smoother rental experience Book your vehicle in the app, complete your document verification before you travel, and pick up your car using either Smart Pickup or our trusted rental partners. Returning your vehicle is just as straightforward, with clear instructions provided for every location. Movly operates at leading airport hubs, including New York (JFK), Los Angeles (LAX), Miami (MIA), Orlando (MCO), Seattle (SEA), London Heathrow (LHR), Paris Charles de Gaulle (CDG), Rome Fiumicino (FCO), and hundreds of other destinations worldwide. Our mission is simple: make airport car rental faster, easier, and more convenient through a seamless digital experience. If you’ve rented with Movly, we’d love to hear about your experience. Your feedback helps us continue improving our service.
Estados Unidos da América
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Respondeu a 25% das suas opiniões negativas
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Great experience! Got a rental car for less than the advertised price.

Resposta da Movly
To be honest, I was a little apprehensive about using Movly, as I had never heard of it before. But it turned out to be a very easy and smooth experience. The car that Movli contracted for me was with Budget and I did not have any hiccups at the Budget counter nor during my whole rental period.
I saved a lot of money with Movli and it was a breeze!!

Resposta da Movly
Everything went smoothly with the rental partner (Budget), and I was able to get all the information from the app. In addition, I was still able to use the Fast Break lane with my membership number.

Resposta da Movly
Elisabeth helped me change the pickup time for my car.
She had perfect manners for working with customers and completed my request in a very short time.

Resposta da Movly
Elizabeth answered all my concerns. She was very helpful. I hope my experience at the airport rental will be as good!

Resposta da Movly
Elisabeth was so helpful and kind on all 3 phone calls I had with her. She was very patient and understanding

Resposta da Movly
Scam company. Flight was delayed 1 hour, and Movly cancelled my booking. No refund allowed.
1) They said I needed to provide a flight number. Movly never requested my flight number. I provided ALL data that Movly requested. I was never given heads-up to provide the flight number. Movly said I was all set.
2) They said I didn't cancel the booking. Why would I cancel the booking 48 hours prior when I was planning on receiving a car. Only after I got scammed did I want a refund. And then they use sorry excuses.
3) They said to refund through the travel agent. I didn’t use a travel agent - I booked directly through Movly myself, and Movly scammed me.
4) I will not be paying this. They will be hearing from American Express.
Response - You never asked me for flight information. I was 15 minutes late because the flight was delayed. Movly never told me I had only a one hour window for pick up. That’s insane. Refund is completely expected.

Resposta da Movly
I want to leave a huge thank you for the incredible support I received. I was very well assisted by Nini, who was professional and extremely helpful. She assisted me in changing my arrival time without any stress and personally ensured that my payment went through successfully. I am very satisfied with the support and the experience using the Movly app. I highly recommend them.

Resposta da Movly
I received very good and detailed information about the rental and how to collect my vehicle.
The rental agent was very courteous and helpful

Resposta da Movly
The checkin to the app was smooth and great. The 48 hour before process was also smooth. However, we were told we’d get a Mercedes C. When we arrived at Budget, they didn’t tell us what was the exact car until we went out to the garage. There we were told that “no luxury cars are available“. I guess that was the piece that should be improved. If the original car isn’t available there has to be some recompense to the customer.
App was easy to use. Price was very affordable, taxes were included so no worries about a larger charge after the rental. Worked with local Budget at the airport. Everything went very smooth. They even upgraded me when they did not have the vehicle I had requested. Will definitely look here for my next car rental.
Answered my question quickly with a great attitude.
Nina resolved my mistakes quickly and without hassle. Friendly was her approach.
I understood her …that is her English was clear and understandable.
Thank you!
How easy it was to change/update my reservation. Agents were very helpful and friendly.
Customer service is top notch! Elizabeth was a terrific help when I had questions about our rental.
A very helpful agent with a war and caring voice
I an an old-style guy, still without a smartphone. When I realized that all Movly communications are over smartphone (with a back-door email), I tried to cancel. Hailey was very nice by trying to accommodate my circumstances and then by following my requests. And I feel that I need to have a smartphone one day.
So far, my experience with Movly has been fantastic. I have need extra help because my driver's license was due to expire, and I needed to add a day to the rental. Hayley was very helpful today. Elisabeth's note a few days ago was helpful. And whoever called yesterday was also great. I look forward to our rental in Seattle. (Price is also good).
Nina is exceptional at her job, she Has a calm and very helpful personality. She Helped us resolve our concerns and made it stress-free!
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