I called the Tottenham branch of MP Moran yesterday in desperate need of an oddly sized shower tray I could actually pick up same day. The phone got answered quickly by Ryan. He was friendly and helpf... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Great after sales service. Alex and Austin sorted out the problem within a day of visiting the store. Very pleased with the service
MP Moran is great, stuff is friendly. Sadly at the time of my purchase they were using Yodel which is probably the worst delivery company in the world. That's the only reason for 1-star deduction.... Ver mais
A empresa respondeu
This company provides some of the greatest customer service in the UK. Luke who answered my call was totally professional and helpful. If all companies were this efficient the world would be a mu... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de materiais de construção
- Loja de materiais eléctricos
- Loja de materiais de isolamento
- Loja de artigos para paisagismo
- Loja de madeiras
- Loja de materiais para canalização
Sobre MP Moran
Escrito pela empresa
Welcome to the official page of MP Moran & Sons, a leading Merchant in the south of England. Our extensive fleet of FORS-accredited vehicles ensures swift and dependable deliveries. As expert Builders and Plumbers Merchants, we take pride in offering a comprehensive inventory, boasting over 24,000 top-quality products.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Informações de contacto
London, Reino Unido
- 01923 831 660
- customersupport@mpmoran.co.uk
- mpmoran.co.uk
4,4
Excelente
3 mil opiniões
Respondeu a 98% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
We are still waiting for our order…
We are still waiting for our order which was placed on the 16th December, after paying extra for next day delivery.
16 de dezembro de 2025
Resposta da MP Moran
Hello,
We are so sincerely sorry for the delay,
This order was handled by our Willesden branch and looks like there may have been some issues with Courier as during December all couriers where having major delays,
I will be contacting your self shortly to see how we can resolve this situation for yourself,
If you have any further questions please feel free to contact customersupport@mpmorna.co.uk
Many Thanks,
Luke
The wrong item was delivered.
The wrong item was delivered, but have been emailed to say it will be swapped on Monday morning.
28 de dezembro de 2025
Resposta da MP Moran
Thank you for your feedback. We’re sorry that the incorrect item was delivered. We’re glad we were able to contact you promptly and confirm that the correct item will be swapped on Monday morning. Thank you for your patience, and please let us know if there’s anything else we can assist with.
Many Thanks,
Luke
Delivery Failure Impacted Ongoing Project
After a disappointing delivery experience with another company, I decided to contact MP Moran to supply 4 jumbo bags of grano dust, as I urgently needed the materials on Thursday, 2 January to finish a job by Monday.
I contacted the Watford branch by both phone and email, clearly explaining the situation. I specifically asked to be told if delivery was not possible, so I could order elsewhere in time. I was assured that the delivery would be made on the morning of 2 January.
Based on that guarantee, I trusted them, organised labour, and planned the works accordingly.
By 13:00, it became clear that no delivery was coming. After calling and emailing again, I was then told that delivery would only be possible on Monday, 5 January
This caused not only a financial loss due to wasted labour and delays, but also damaged my professional credibility with my client which is far more difficult to recover.
Mistakes can happen, but what is frustrating is being given a firm assurance when it clearly could not be met. I’m sharing this experience to hopefully create awareness for other tradespeople who rely on accurate delivery commitments to run their businesses
2 de janeiro de 2026
Opinião espontânea
Resposta da MP Moran
Hi Robert,
I do sincerely apologise for the inconvenience caused,
We do state not to book any builders or workmen until the goods arrive as there could be a multitude of reasons why a delivery couldn't be made,
You Should of been contacted by our transport team to inform you this would not be delivered on the 2nd and we will have this looked into this as they should be contacting customers pertaining to their orders,
Again I am sincerely sorry for any inconveniences caused,
If you require any further assistance please contact Customersupport@mpmoran.co.uk
Many Thanks,
Luke
Resposta da MP Moran
Hi Piotr, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Very easy to deal with and knowledgeable staff
Very easy to deal with and knowledgeable
19 de dezembro de 2025
Resposta da MP Moran
Hi Richard, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Didnt arrive when stated
Didnt arrive when stated, still hasn't arrived. Been over a week. For a very basic small order of 2 silicone tubes
19 de dezembro de 2025
Resposta da MP Moran
Good Morning,
We sincerely apologize that your order did not arrive within the stated timeframe and that you’re still waiting. We understand how disappointing this is, particularly for a simple order of two silicone tubes. This is not the level of service we strive for. We will reach out to yourself so we can investigate right away and resolve this for you with either a replacement or a refund.
Many Thanks,
Luke
great product @ great price
17 de dezembro de 2025
Resposta da MP Moran
Hi Kelly, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
All was great with my order.
16 de dezembro de 2025
Resposta da MP Moran
Hi Lukasz, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Resposta da MP Moran
Hi Salma, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Resposta da MP Moran
Hi Simon, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Resposta da MP Moran
Hi Ian, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Quality products at keen prices and all…
Quality products at keen prices and all backed up by great customer service. Highly recommended.
30 de novembro de 2025
Resposta da MP Moran
Hi Paul, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
The package arrived swiftly
The package arrived swiftly, the driver was courteous, and the cost was reasonable.
17 de dezembro de 2025
Opinião espontânea
Resposta da MP Moran
Hi Mark, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
GOOD VALUE,QUICK POSTAGE
21 de novembro de 2025
Resposta da MP Moran
Hi Angela, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
hi great service and very professional…
hi great service and very professional and also quick
with the goods
9 de dezembro de 2025
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Resposta da MP Moran
Hi Andy, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Prompt & Courteously Helpful
Made a purchase in error, which was swiftly and helpfully cancelled
9 de dezembro de 2025
Resposta da MP Moran
Hi Ian, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Great service
This is the first time I was ordered stuff from MP Moran
Very good service and drivers they do there best to deliver the order x
4 de dezembro de 2025
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
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