I had received my first box and had a query. I emailed the suggested address and bearing mind that it was the weekend, I did not expect a response immediately. So imagine my surprise when I receive... Ver mais
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Leia as opiniões dos outros
The first box I received was very complete and organized. I’ve not gotten very far on it yet but what I’ve done has been a good experience. My one contact with support was a pleasant experience and... Ver mais
Mrs. Quilty boxes, full of beautiful and fun coordinating fabrics, have inspired me to sew more often. I usually spend several days just enjoying the look and feel of the fabrics before I make the dec... Ver mais
A empresa respondeu
I personally do not quilt, but my mother in law does, and she's getting up there in age. I was looking for something that would engage her and keep her busy doing something she likes. I ordered a sub... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Mrs. Quilty's Dream Subscription Box ✨️ Every month to surprise quilting lovers of all levels 🧶
Informações de contacto
4,5
Excelente
538 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My issue was solved so quickly
My issue was solved so quickly. With understanding, kindness and professionalism. If only more companies responded in such a way. So very happy.
30 de julho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hey there, Kat! Thank you so much for your kind words! 😊
We're so happy we could help you quickly and with the care you deserve. 💕
We truly believe in treating every quilter like family, and we're thrilled to have made your experience a positive one.
If you ever need anything else, don’t hesitate to reach out — we’re always here for you! 🤗
A satisfied Customer.
I love that with the monthly box there are videos for each project if you get stuck.
The company has been there for me when I had issues with a project. I canceled and got reinstated when I learned there was help!
I'm delighted I have continued and have now completed 3 project because I could refer to the videos that are right in the book to access.
28 de julho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hey there, Renie! We're so happy to hear you've had such a great experience with us! 🎉
Our goal is to make every project enjoyable and stress-free, and we’re thrilled that the videos and our support helped you feel confident in your quilting journey. 🧵✨
Congratulations on completing 3 projects – that's amazing! 🏅
If you ever need more inspiration or help, remember we’re just a click away! Keep up the fantastic work, and happy quilting! 🌸✂️
Resposta da Mrs. Quilty
Hey there, Josee! Thank you so much for your kind words! 😊
We're thrilled that you're pleased with the speed and quality of our client service. At Mrs. Quilty, we’re always here to make your quilting journey as smooth and enjoyable as possible, whether it's answering your questions or offering support.
We can’t wait to continue providing you with the best experience and creative inspiration! Keep quilting, and thank you for being part of our community! 🌟💖
They answered my questions quickly
They answered my questions quickly, even on a Sunday. They were friendly, explained what I was asking about in detail, and were very knowledgeable. Thank you for your kindness.
20 de julho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hi Lori! Thank you so much for your kind words! 💛
We’re always here to help — even on Sundays! We're so glad our team could provide the clarity and support you needed.
Your appreciation means a lot to us!
Rainstorm delivery survival
I did not find the package as expected and my surveillance video did not show a delivery. I quickly emailed to report it. They were concerned and continued to stay with me til I got the package. It had been delivered to a spot behind a tree near the driveway and had sat in the heavy rainfall overnight. But on opening it was dry and unharmed. Great package, lazy delivery driver, persistent Mrs. QUILTY rep who was determined to assure my satisfaction.
16 de julho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Dear Virginia! Wow — thank you for sharing this! We're so relieved the package was safe despite the wild delivery location! 😊
Your patience and understanding are truly appreciated, and we’re so glad our team was able to support you every step of the way.
You deserve nothing less!
I love their quick replies to my…
I love their quick replies to my questions and the boxes are just wonderful with the great fabric and all of the projects are great for a beginner like me.
15 de julho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hello there, Iris! We’re so happy to hear this — thank you! 💕
It’s wonderful to know that our quick replies and beginner-friendly projects are hitting the mark.
We’re honored to be part of your creative journey and can’t wait to see what you make next!
Wonderful customer service
I love the quality of the fabric and other products that I have purchased. They have always been quick to resolve any issues that I have had. Thank you for your great customer service and wonderful products
Angi Lannigan
17 de julho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hey Angi! Thank you for your lovely review! 🌟
It means so much to hear you’re enjoying the quality of the fabric and that our team has been there for you whenever needed.
We’re always happy to help — and so grateful for your continued support!
CUSTOMER SERVICE
Quickly responded to all questions. Even on the weekend which was fabulous.
13 de julho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hey there, Lenna! Thank you so much for your kind words and the 4-star review! 💛
We're thrilled to hear that our weekend support made a difference — we're always here when you need us.
If there's anything we can do to earn that extra star next time, please don't hesitate to let us know! 😊
What I love most about Mrs.Quilty are…
What I love most about Mrs.Quilty are the videos which go step by step through the sewing process. Much better for me as I am a visual learner. This is much improved since the beginning. I find it difficult to follow the computer instructions ex. How to find my account, typing in a code in a short time and saving the videos, but may be my lack of skill. Overall I am pleased.
15 de julho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hey there, Joan! This is such helpful and thoughtful feedback — thank you! 🧵
We’re delighted the step-by-step videos are making your crafting experience more enjoyable. And don’t worry — navigating tech can be tricky!
We’re here anytime you need guidance.
So glad you’re with us!
Superb customer service
Mrs. Quilty makes me feel like I'm their ONLY customer, and in a world that can make you feel so small - even when you are right - that's a big deal and a company I WANT to do business with!
15 de julho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Dear Mr. Gale! This absolutely made our day — thank you! 💖
Making you feel valued and cared for is exactly what we strive for, and your words mean the world.
We're so grateful to have you in the Mrs. Quilty family!
Super helpful video instructions.
I’m enjoying my first Mrs Quilty box, but the most valuable part is the videos by Erica. They are clear and easy to follow. I’ve completed two projects and will start a third soon. The videos make it so many ch easier for a beginner like me.
12 de julho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hey there, Susan! Thank you so much for your kind words!
We're thrilled to hear you're enjoying your first Mrs. Quilty box and especially that Erica’s videos have made the projects easier to follow.
That’s exactly what we hoped for — to make creating fun and approachable, especially for beginners.
We can't wait to see what you make next! 🧵✨
Responding to my email within 15 minutes
9 de julho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hi Denna! We're so glad we could get back to you quickly — your time is important to us!
Thank you for your review, and we're always here if you need anything else 💛
The customer service is great
The customer service is great. I need to change a delivery date on my quilt box because it wasn’t scheduled to come for 4 months. I was going to use the “chat with me” but there was a long wait. So I switched to email. With in 24 hours we were communicating back and forth. Customer service made sure they knew exactly what i wanted and with in minutes everything was corrected. It was easy to work with them.
5 de julho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hello Darice! Thank you for sharing your experience!
We're so happy to hear that our team was able to make the change quickly and clearly.
We truly care about getting things just right for you, and we’re always here to help anytime you need us.
Happy quilting! 🧵😊
Superstar service
Mrs. Quilty customer service goes above and beyond. They answer requests and questions almost immediately. The timeliness and friendliness of their responses is top tier. You always know they are there to make your experience first class.
7 de julho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hey there, Nickie! Wow — thank you for such a thoughtful review!
It means the world to us that you feel supported and valued.
Providing fast, friendly help is a big priority for us, and we're so grateful to have you as part of the Mrs. Quilty community 💖
Question about tutorial
You guys were great . Got back to me in less than a minute and answered my question. Thanks!
4 de julho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hey there, Lessa! Thank you so much!
We're thrilled we could answer your question so quickly.
If you ever need anything else, don’t hesitate to reach out — we're always here to help 😊
My first box I was excited to get
My first box I was excited to get. Of course I was excited and anticipating what was in it. At first I was disappointed with the color choices, because I am not a blue color person….but..when I put the placemat together I really liked it. This morning I but the block together and love it! The fabrics are quality fabric. Customer service was great to deal with!
1 de julho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hey Dawn! We’re so glad the project grew on you!
Sometimes those unexpected colors can surprise us.
Thank you for giving it a chance and for your kind words about the fabric quality and service 💙.
Happy quilting!
I love Mrs Quilt
I love Mrs Quilt. I just finished my first project from my second box. The block of the month quilt. Clear instructions for this beginner sewist. I love all the colors, the quality of the fabric is just beautiful.i also love all the items in there shop everything you’ll need us right there. I can’t wait for next months box.
28 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hi Lainey! We love hearing this!
It means so much that you’re enjoying the projects and that the instructions are working well for a beginner.
Thank you for sharing your journey with us — we can't wait to send your next box! 🧵💛
The response was so quick and so…
The response was so quick and so unbelievable. They cared about my concerns and address them right away.
What a great company
27 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hello there, Marilynn! Your words truly mean a lot, thank you!
We’re here to support you every step of the way, and we’re so happy we could help promptly 💖
I ordered my first box then got busy with other things, paused, now back again
I ordered my first box, but then life got in the way, so I had to pause my subscription. Now, six months later, I've lost all the downloads that came with the first box. One quick email and they sent me the link to each item. I can't wait to get started on making the cute animals I have seen on Facebook.
27 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Dear Arlene! We’re so glad we could help you get back on track!
Life can definitely throw us off sometimes, but we’re happy you’re ready to dive back into those cute animal patterns 🐢🐰.
Thanks for sticking with us!
Not the best experience.
Well my experience wasn’t so great because my box arrived damaged and smashed in on the top left hand side. But Mrs Quilty customer service is sending me another whole kit, even though I only asked for a replacement empty box because I like to store them in order until
I have time to do each project. Additionally, each email that came about the impending arrival of box #2 showed a picture of a box whose contents looked nothing like what I received so when I finally saw what was in the box it was a bit of a letdown. I don’t think it is good to do this; it is misleading.
21 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hey there, Mary! Thank you so much for your honest feedback — we truly appreciate you taking the time to share your experience.
We're so sorry your box arrived damaged — that's certainly not the unboxing experience we want for you.
While we’re glad our team was able to send a full replacement (even beyond your request), we completely understand your disappointment, especially regarding the image shown in the emails versus the actual contents.
We're actively working with our team to improve how we communicate upcoming projects to avoid confusion in the future.
Thank you again for your understanding and for being part of the Mrs. Quilty community 💛
We're grateful to have you with us, and we're here if you ever need anything else.
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