I had received my first box and had a query. I emailed the suggested address and bearing mind that it was the weekend, I did not expect a response immediately. So imagine my surprise when I receive... Ver mais
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The first box I received was very complete and organized. I’ve not gotten very far on it yet but what I’ve done has been a good experience. My one contact with support was a pleasant experience and... Ver mais
Great experience.. very quick response to all questions I asked, looking forward to signing up and receiving my first box ... Thank you
I ordered the multiple patterns for stuffed animals. I have to believe the photos are AI as the pattern doesn’ isn’t capable of making it look like that. The animals are also really small which makes... Ver mais
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Mrs. Quilty's Dream Subscription Box ✨️ Every month to surprise quilting lovers of all levels 🧶
Informações de contacto
4,5
Excelente
539 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Not the best experience.
Well my experience wasn’t so great because my box arrived damaged and smashed in on the top left hand side. But Mrs Quilty customer service is sending me another whole kit, even though I only asked for a replacement empty box because I like to store them in order until
I have time to do each project. Additionally, each email that came about the impending arrival of box #2 showed a picture of a box whose contents looked nothing like what I received so when I finally saw what was in the box it was a bit of a letdown. I don’t think it is good to do this; it is misleading.
21 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hey there, Mary! Thank you so much for your honest feedback — we truly appreciate you taking the time to share your experience.
We're so sorry your box arrived damaged — that's certainly not the unboxing experience we want for you.
While we’re glad our team was able to send a full replacement (even beyond your request), we completely understand your disappointment, especially regarding the image shown in the emails versus the actual contents.
We're actively working with our team to improve how we communicate upcoming projects to avoid confusion in the future.
Thank you again for your understanding and for being part of the Mrs. Quilty community 💛
We're grateful to have you with us, and we're here if you ever need anything else.
Customer Service member provided quick response to my query
Customer Service member provided immediate response to my query. Extremely helpful and backed up the company's 100% guarantee of happy or your money back. Plus she went the extra mile.
25 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hey there! Thank you for your wonderful words!
We truly believe in our guarantee and are so glad our team could support you the way you deserve.
We’re grateful to have you as part of the Mrs. Quilty family 🌟
Best sewing box ever
Best sewing box ever. Very affordable. The patterns are easy to follow and the fabric is top notch. I'm on my second year with my subscription.
25 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hey Faith! Two years! That’s incredible! 🥰
We're beyond grateful for your loyalty and so happy you’re still loving the boxes.
Thank you for the kind words and for making us a part of your creative life.
Explore galore
its the fabrics they allways give me ideas right away
15 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hi there, Patricia! That’s exactly what we hope for, instant inspiration! 💡
Thank you for sharing and for being a part of our creative community!
Great customer service
So far customer service answers email right away. Animal patterns were only showing the turtle. They sent me the link to all that worked instantly.
22 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Dear Val! Thank you so much for letting us help!
We’re so glad the updated links worked for you and that you can now enjoy all the adorable animal patterns 🐢🦊
I had an issue with signing into my…
I had an issue with signing into my account to change my address and to review my subscription. Kelvin was great in assisting me with finding my account and changing my shipping address.
I Love the fabrics that are sent. I feel joy when I open my box.
Amanda J
21 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hello there, Amanda! Thank you!
We’re thrilled Kelvin was able to help and that your experience with us brought you joy.
That’s what it’s all about. Happy sewing!
Very quick response!
20 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hello Annette! We appreciate that so much!
Quick and friendly support is what we strive for every day.
Thanks again! 😊
Customer service was excellent
Customer service was excellent, polite, informative and timely! Great experience!
20 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hi Julie! What a lovely message, thank you!
We’re so happy to hear your experience was positive from start to finish.
You're always welcome here! 💬💕
Customer service is excellent
Customer service is excellent. It’s hard to find good customer service, but this experience was way above my expectations.
19 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hey there! We know how rare good service can feel these days.
Thank you for recognizing our efforts.
It truly means a lot to us, and we’ll always do our best to go above and beyond for you 🌸
Customer service
Kelvin was extremely helpful. Able to alleviate anxiety over the most silliest questions. Great customer service. Mrs. Quilty is a wonderful company and would definitely recommend. I love my monthly subscription boxes and patterns.
17 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hello Hello! We’re so glad Kelvin could help ease your concerns. No question is ever too small!
Thank you for your kind recommendation and for being such a valued part of our subscription family 🧶
The best service ever!
I have been receiving Mrs Quilty's delightful monthly boxes for almost a year now. They always arrive on time, everything inside is exactly as expected - actually, better! Queries are promptly attended to , always in my favour. Mrs Quilty rates amongst my best quilting experiences.
18 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hi Helen! This means the world to us. Thank you for nearly a year of support!
We’re thrilled that everything continues to meet your expectations and that our service stands out.
It’s a joy to have you quilting with us each month 💌
The fabric is top quality and…
The fabric is top quality and reasonably priced - just wish it arrived faster! : )
The replies from the support team arrived in my inbox almost instantly after being sent, even though it's very late in the evening where I am in Texas.
16 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hey there, Kermit! We're thrilled to hear you love the quality and price of our fabric! 😊
Thank you for your kind words about our support team as well — we’re always here for you, no matter the hour (even Texas time 😉).
We'll continue working on improving delivery times, too!
Mrs Quilty is great!!
Mrs. Quilty is an excellent company to work with. Their service department is fast to respond and very helpful. I was missing a fat quarter piece of fabric from my last box. I notified them and within a few hours I had a replacement on the way and a return email thanking me for letting them know. Wonderful company!!
15 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Dear Janet! Thank you so much! We're so glad we could get that missing fabric piece out to you quickly.
We believe that every stitch matters, and we're always happy to help however we can.
Your support truly means a lot! 🧵💜
Great for quilty newbies
Mrs. Quilty keeps you informed with shipping updates. The box is like a gift at Christmas, you can hardly wait on the next box. I have only been quilting for about a year. The book of instructions are awesome, easy to follow and helpful in many ways. It shows you a variety of options and shares many quilting tips.
The fabric patterns and colors are great.
I would recommend all quilters, especially new ones, to join with Mrs. Quilty.
16 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hey Nickie! What a beautiful message — thank you! 🌸
We’re so happy to be part of your quilting journey and honored that our boxes feel like little gifts.
Your enthusiasm is exactly what we hope to inspire in every quilter, new or seasoned.
Keep creating magic!
Quick Excellent support
I had ordered an online PDF pattern and I did not receive the file. I did not have an online account with them. That’s ok, because I emailed support and heard back right away. Once I gave her my order number she emailed the file to me. Very quick excellent support!
13 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hello Denise! Thank you for your patience and for reaching out!
We’re glad we could resolve the issue quickly and get your pattern to you.
It’s always our goal to make things right as fast as possible. Happy quilting! ✨📩
Always quick to response and always…
Always quick to response and always follows up; very friendly and patient; resolve problems immediately
15 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hey Hey! Thank you! 💕
We truly appreciate your kind words. Quick responses, patience, and follow-ups are all part of how we care for our community.
It means the world to us to know we’re delivering the support you deserve.
Cheers,
I highly recommend Mrs Quilty subscription box!
Excellent customer service and I absolutely LOVE my very first Mrs Quilty box and look forward to many more to enjoy! I highly recommend their subscription service.
9 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hey there, Joan! Thank you so much for your kind words and recommendation! 🌟
We're thrilled to hear that you loved your very first Mrs. Quilty box, and we can't wait to send you many more inspiring projects.
Welcome to the club—we’re so glad you’re here! 🧵💕
Pause subscription box shipment
I contacted the support team to pause my subscription box shipment for one month. The support team responded quickly to my request and promptly moved my next scheduled shipment back one month. The customer service provided by this team is exceptional.
10 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Dear Barbara! We’re so happy to hear our team could help with your request so quickly! 💌
Your experience matters deeply to us, and it’s great to know we were able to make things smooth and stress-free.
Thanks for being part of the Mrs. Quilty family—we appreciate you! ✨
Very quick response on issue
Very quick response on correcting my shipping address. Very nice and thoughtful replies. Will recommend to others as customer service is a 5 star for going above and beyond!
9 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hello Kat! Thank you for the glowing feedback! 😊
We always want to make sure you feel supported, and we're glad we could resolve the shipping address issue quickly and kindly.
It means a lot to hear you'd recommend us—happy quilting! 💖
I had a problem with my first order and…
I had a problem with my first order and Mrs. Quilty took care of it immediately after I reached out to them. So very quick and responsive. I am very impressed and can’t wait to work on my first projects. Thank you!!
9 de junho de 2025
Opinião espontânea
Resposta da Mrs. Quilty
Hi Sew! We’re so glad we could make things right for you quickly! 🧷
Your excitement about your first projects is exactly what we love to see.
Thank you for giving us the chance to help—and welcome again to Mrs. Quilty! ✂️📦
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