I bought women’s adjustable chore boots last year, they are great. Sadly I have experienced a minor issue with a seal. Contacted customer service who advised me to send a detailed email and phot... Ver mais
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Es hat lange gedauert bis das angeforderte Rücksendeformular kam, ich musste daran erinnern. So lange liegt der grosse Karton mit den Stiefeln in der Wohnung herum! Keine kostenfreie Rücksendung... Ver mais
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Due to a small typo in the ZIP code, the first delivery could not be completed. However, a short email with a brief explanation of what happened was all it took — Muck Boots responded immediately an... Ver mais
A empresa respondeu
Da man Muckboots ja leider nicht im Laden bekommt, ist dies die beste Möglichkeit, verschiedene Modelle anzuprobieren. Die Retoure der nicht ausgewählten Stiefel war unkompliziert.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Muck Boots® sind für ihren außergewöhnlichen Halt und Schutz bekannt. Alles begann mit einem universellen Problem - Schmutz. Nasser, matschiger, schlammiger, dreckiger Schmutz. Wir waren entschlossen, eine Lösung zu finden, mit der unsere Füße durch all das hindurch warm und trocken bleiben. Deshalb war es unser Ziel, verlässliche Schuhe zu entwerfen, die unvergleichlichen Schutz und Komfort bieten - egal unter welchen Bedingungen. Und so entstand The Original Muck Boot Company®, ein Unternehmen, das Stiefel und Schuhe anbietet, die zu 100% wasserfest und allen möglichen (schlammigen) Anforderungen gewachsen sind - egal, zu welcher Jahreszeit. In den letzten zwei Jahrzehnten hatten wir den Freiraum, unsere Gummistiefel zu innovieren, mit ihnen zu experimentieren und sie in jedem einzelnen Element zu testen - denn draußen herrschen weit mehr als nur vier Jahreszeiten. Deshalb haben wir unsere Gummistiefel so entworfen, dass sie für jede Aufgabe geeignet sind und allen Bedingungen trotzen - damit Sie bei jedem Wetter geschützt und produktiv sind und sich immer wohl fühlen.
Informações de contacto
West Business Park, Units F&G, Quedgeley, Hardwicke , GL2 4PH , Gloucester, Reino Unido
- info@muckbootcompany.de
- muckbootcompany.de
4,2
Bom
70 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Order was cancelled without information…
Order was cancelled without information from the company. Support answered Email after 1 week!
6 de outubro de 2024
Resposta da Muck Boots DE
Thank you for taking the time to leave this feedback - we really appreciate it Stefan. I am sorry to hear you about your shopping experience with us. It seems that the courier had issues with the delivery and returned the parcel back to us. Our system then automatically refunded the order. If you'd like to place another order, please pop us an email and we can double-check the delivery address to avoid this happening again.
Resposta da Muck Boots DE
Thank you for the 5 Star review!
Stiefel nie erhalten
Stiefel bestellt, per Kreditkarte bezahlt, Bestellbestätigung etc. bekommen und dann nach 2 Wochen eine kommentarlose Mail bekommen, das der bezahlte Betrag rückerstattet wird.
11 de outubro de 2024
Opinião espontânea
Resposta da Muck Boots DE
Hello Heiko, thank you for taking the time to leave a review - I can only apologise this was your experience when shopping with us. On occasion, we might find that the item you ordered is no longer available. In the rare occurrence that this happens, we will sadly have to cancel your order and issue a full refund.
Teurer Umtausch
Die Schuhe passten leider nicht und wir wollten sie umtauschen. Leider war nur Rücksendung auf eigene Kosten möglich mit Ausfüllen von Zollpapieren und 23€ DHL kosten nach England.
10 de setembro de 2024
Resposta da Muck Boots DE
Hello Thomas, I'm sorry to hear about the return costs you've encountered with your recent purchase. We are looking at improving our return services, please bear with us.
Robbery
I Had to return the boots,to small. When purchesd everything was in German so I expected to return within Germany.But wrong I had to pay 29,90E to return to the UK.
I consider this robbery!!!!!!!
Since over 25 years I and my Family always had Muck Boots.Never again!
27 de agosto de 2024
Resposta da Muck Boots DE
Hello Rurik, thank you for leaving a review. We are sorry to hear about the return costs. We are reviewing our shipping couriers to improve our services, please bear with us.
Die Schuhe sind sehr gut
Die Schuhe sind sehr gut. Sie sind wasserdicht und sehr bequem. Der Kundendienst bei benötigter Unterstützung sowie die Rückmeldung sind sehr gut und schnell. Wir werden immer wieder bestellen und sind sehr begeistert. Schuhe einwandfrei und Kundendienst bestens! 🫶
Lediglich bei Rücksendungen sind die Kosten sehr hoch. Was aber wahrscheinlich ein grundsätzliches Problem ist, da außerhalb der EU.
12 de setembro de 2024
Opinião espontânea
Resposta da Muck Boots DE
Hi Sabine, we are delighted to hear this, thank you for the review! I have passed your kind words onto our customer service team. Should you ever need any help again please do get back in touch.
Best shoes ever
The shoes are warm and dry. They are comfortable to wear at work and riding. Thats all what I need.
17 de julho de 2024
Resposta da Muck Boots DE
Thank you for taking the time to leave your review! We are thrilled to hear you are pleased with your new boots.
The Shopping to germany is very…
The Shopping to germany is very expensive. The Boots are comfortable.
15 de julho de 2024
Resposta da Muck Boots DE
Hello Karina, thank you for leaving a review. Whilst we are glad to hear the boots are comfortable, we are sorry to hear about the shipping costs. We are reviewing our shipping couriers to improve our services, please bear with us.
Der Bestellprozess ist umständlich.
Der Bestellprozess ist umständlich.
Dann hatte ich ein Paar Stiefel geordert in Größe 10.was mir nach dem Messen vorgeschlagen wurde. Jetzt habe ich ein Paar bestellt, das die Größe 9 hat, was aber sehr knapp ist.
Jetzt müsste ich für Rücksendung ca. EUR 30,00 bezahlen, wenn ich das umtauschen würde. Dabei bin ich verunsichert, was die Größe betrifft und behalte einfach die Schuhe.
12 de julho de 2024
Resposta da Muck Boots DE
Hi Rainer, we are very sorry to hear that your boots were not an ideal fit! We have passed your feedback along to our Product team, so that they can be included in our ongoing product review process. We are also working on improving our Return services, please bear with us!
Everything perfect
Everything perfect. As to the product, bought winter boots, therefore difficult to rate the product right now.
12 de julho de 2024
Resposta da Muck Boots DE
Dear Claudia, thank you for taking the time to leave this review. We hope that our boots will serve you well for the winter ahead. If there is anything we can help with, please don't hesitate to get in touch with our customer services team.
Resposta da Muck Boots DE
Hi Thomas, we can only apologise that DPD did not deliver your parcel. Having followed the tracking details, it seems that it took a while clearing Customs. We will escalate this to our DPD account manager to resolve this for you and get in touch as soon as possible. Thank you for your patience.
Sehr schnelle Lieferung
Lieferung war sehr schnell und gut verpackt. Erteindruck der Qualität, sehr gut. Mehr zeigt erst der Langzeittest.
9 de julho de 2024
Resposta da Muck Boots DE
Hi Mario, thank you for your 5 star review! We are thrilled to hear you are happy with your purchase and buying experience. We have an extensive Care Guide on our website to keep your boots looking their best.
Inadequate Customer Service and Limited Return Options
The possibility to return a product is extremely limited, at least from Germany. The website clearly had an issue, as there was no information available on how to return a product. The deadlines for returns are very short, and the customer has to handle the entire return process on their own. Inquiries with customer service were also disappointing, as they kept referring to the faulty website. I cannot recommend this at all.
17 de junho de 2024
Resposta da Muck Boots DE
We are very sorry to hear about the issues you've encountered with your purchase and the challenges you've faced with our service. We have a dedicated page regarding returns on our website but we will review the information for improvements. We are also working to provide a better return experience, thank you for your patience.
Great boots, but…
The boots are great, but the shipping policy to EU is very bad if you have to return any item…
27 de junho de 2024
Resposta da Muck Boots DE
Hi Bernd, thank you for taking the time to leave a review. We are working on improving our return services, please bear with us.
Resposta da Muck Boots DE
Thank you for your 5 star review Michael!
Ware kam nie an
Boots gekauft, fast vier Wochen ergebnislos auf die Ware gewartet, die sich inzwischen von selbst retourniert hat und jetzt warte ich auf die Rückerstattung des Kaufpreises. Auf den horrenden Versandkosten bleibe ich wahrscheinlich sitzen. Schlechter kann ein Kauf nicht laufen. Schade.
25 de junho de 2024
Resposta da Muck Boots DE
Hi Tanja, we can only apologise that DPD did not deliver your parcel. We will escalate this to our DPD account manager to ensure this does not happen again. We have checked your order and can see that it has been fully refunded in our system, including any shipping costs. If there is anything else we can do, please do not hesitate to contact us (help@muckbootcompany.de).
Rücksendung aus Deutschland und Qualität
Ich habe die ersten Stiefel ( ich hatte mich in einem England Besuch darin verliebt bei meiner Freundin)eine Nummer zu klein bestellt , es stand zwar überall , dass ich die Stiefel zurück schicken kann, da die email Adresse muckboots.de lautet , bin ich nicht davon ausgegangen dass ich die Stiefel für ein Porto von 30€ nach England zurück schicken musste , das fand ich sehr unangemessen. Die Rückerstattung des Geldes ging aber sehr problemlos.Trotzdem habe ich mir noch einmal welche bestellt, diese passen jetzt gut , aber die Sohlen sind sichtbar ungleich angebracht (eine ist vorne weiter hoch gezogen ) da die Stiefel jetzt aber passen, waren mir die erneuten 30€ jedoch zu teuer für die Reklamation. Jedoch für sie: Stiefel für 144€ im so toller Qualität müssen gleich aussehen !
27 de junho de 2024
never again from the UK
if i could, not even one star!!
It was not obvious, that ist costs 29,99 € to send it back. I was not ovious, that it comes from the UK.
If had known, i would not have bought them!!!
Never again!
2 de junho de 2024
Love my muckboots
Love my muckboots! Great quality and a very wide range to choose from.
22 de maio de 2024
The shoe was much too big despite…
The shoe was much too big despite accurate measurements.
i am still waiting for a refund of the return.
20 de maio de 2024
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