Mustar Opiniões 

190
TrustScore: 4 em 5

4,2

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 3 em 5 estrelas

I liked the product but the delivery was a disaster. The Fed Ex delivery guy slammed my box that had piano in it by the garage door instead of carrying up to front porch as directed and as all my Fed... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

We found a bargain price on this website and ordered a piano. Unfortunately Evri lost the package and did not deliver it. I kept Mustar informed we were having problems receiving the order and they we... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Answered any and all questions I had. Beautiful cabinet value for the money was amazing “so many features “. Daughter loves it , assembly was a breeze.

A empresa respondeu

Classificada 5 em 5 estrelas

I am very pleased with my purchase. I ordered the MEP-900 based on the semi-weighted keys and being a full 88 keys. It arrived two days earlier than expected which made me super happy and was very wel... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de instrumentos musicais

Escrito pela empresa

Started in 2019, MUSTAR has grown to become one of the fastest growing manufacturers and designers of musical instruments, bring joy and innovative instruments to people worldwide. While our products range from smart keyboards, digital pianos, electronic drums, electronic Guitar, Ukulele, our passion for inspiring musical creativity and innovation through new technology. MUSTAR encourages you to unleash your full creative potential through sound and music. We want to let more people enjoy the fun of playing music. We believe that everyone is born with the ability to enjoy music, everyone in the world can be his own Music star.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

190 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 53% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(190)

79 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Problem with courier

A problem with the courier. Mustar customer services were very helpful and resolved the problem.

1 de maio de 2026
Opinião espontânea
logótipo da Mustar

Resposta da Mustar

Dear Customer,
We are extremely sorry for the terrible delivery experience with your piano keyboard order and fully understand your frustration.
We sincerely apologise for the parcel being returned without explanation, and for using the same Evri courier again despite our promise to change provider. The repeated delays and lack of proper updates have been completely unacceptable, and we take full responsibility.
We have escalated this issue urgently and are arranging priority redelivery while closely monitoring the shipment until it reaches you safely.
We deeply regret the hassle and disappointment this has caused. We will review our courier arrangement strictly to avoid similar issues again.
Once again, please accept our sincere apologies.

Classificada 5 em 5 estrelas

Very happy with my Piano keyboard

Very happy with my Piano keyboard! Was very hesitant ordering a huge product from an online business. Product came as stated on correspondences from Company. I was confused at first, as only 1 package was received, the bench, but the order stated full product was delivered. I contacted Customer Service via email. Perfect customer service! The Rep was in constant contact with me for several days, she looked into my order, and said the 2nd package will be delivered separately. It was delivered 2 days later. I started to put together the frame, but the keyboard portion (weighted keys) was extremely heavy, could not lift it by myself. Needed a 2nd person to help lift and install the keyboard onto the frame. Keep that in mind. Sound of piano is Beautiful! there are 600-800 different sounds/beats to choose from, aside from the normal piano sound. Only drawback is the headphone jack is in the back of keyboard, but the keyboard is against a wall, only spot I had in room. So it is not convenient to use,for quiet use. A front side jack would be optimal.

26 de março de 2026
logótipo da Mustar

Resposta da Mustar

Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!

Classificada 5 em 5 estrelas

The keyboard sounds great

The keyboard sounds great. I received it quickly and it was easy to put together.

30 de março de 2026
logótipo da Mustar

Resposta da Mustar

Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!

Classificada 5 em 5 estrelas

Great Keyboard

Excellent keyboard great price nice bottom bass note.

23 de fevereiro de 2026
logótipo da Mustar

Resposta da Mustar

Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!

Classificada 5 em 5 estrelas

I have received my piano and I’m excited

I did receive my piano yesterday and I’m pleased so far, kudos to this business.

6 de abril de 2026
logótipo da Mustar

Resposta da Mustar

Dear customer, we apolozie for the inconvenience. We extremely sorry that the logistics problem has affected your mood. We just give you a response to your email. Please kindly do a check. We will strengthen the cooperation with logistic companies in the future, thank you for your support.

Classificada 5 em 5 estrelas

Delivery service great

Delivery service great, the piano overall is beautiful and the sound is really good.

27 de março de 2026
logótipo da Mustar

Resposta da Mustar

Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!

Classificada 5 em 5 estrelas

Completely Satisfied with Every Aspect

This keyboard is high quality, beautiful, well-made, easy to assemble, delivered in a timely manner, and a great price. You will be satisfied with it whether you are a beginner or a seasoned player. I highly recommend it!

30 de março de 2026
logótipo da Mustar

Resposta da Mustar

Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!

Classificada 5 em 5 estrelas

I ordered the Mustar keyboard for my 8…

I ordered the Mustar keyboard for my 8 year old grandson who requested one to take lessons with. It arrived & he brought the package inside the house & opened the box. He started playing it & had the house full of music & his Mom bouncing her head & dancing as she worked in her studio. He loves it! Thank you!

1 de abril de 2026
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Resposta da Mustar

Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!

Classificada 1 em 5 estrelas

Worst experience shipping

Worst experience shipping! Website said 3 day shipping and it’s been over a week and the piano is in the middle of Colorado! Don’t waste your time with this order a real piano from amazon. Never again!’nn

30 de março de 2026
logótipo da Mustar

Resposta da Mustar

Hello, if you have any questions, please send the problem to our email , our customer service will help you solve the problem.

Classificada 5 em 5 estrelas

I was skeptical and worried about our…

I was skeptical and worried about our first purchase due to other reviews but I took a chance . The piano shipping label was created the same day and I received my piano that I bought for my daughter within 3 days . It was shipped from California . Super fast shipping .

So far all 88 keys work and sounds so good . My daughter love it so much . The assembly only take 10 mins . Wish I could attach photo of the white piano MDP 3000 .

1 de abril de 2026
Opinião espontânea
logótipo da Mustar

Resposta da Mustar

Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!

Classificada 5 em 5 estrelas

10/10 would do it again

I am very pleased with my purchase. I ordered the MEP-900 based on the semi-weighted keys and being a full 88 keys. It arrived two days earlier than expected which made me super happy and was very well packaged for shipping. The stand was a little complicated to put together but once that was taken care of getting set up and started was smooth sailing. The electric piano sounds wonderful with a full range and having the option to plug in headphones as well as having it plugged into my tablet to play music without disturbing the rest of the house is a huge bonus. Overall very pleased with everything and would recommend to others looking to get started.

27 de março de 2026
logótipo da Mustar

Resposta da Mustar

Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!

Classificada 5 em 5 estrelas

Amazing company and the Keyboard is…

Amazing company and the Keyboard is 5plus quality.

25 de março de 2026
logótipo da Mustar

Resposta da Mustar

Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!

Classificada 5 em 5 estrelas

Very satisfied

My piano just arrived. It was easy to assemble and its plug and play. Sounds great. Easy to play. Feels like my upright. Its defnitely my new gigging piano.

19 de março de 2026
Opinião espontânea
logótipo da Mustar

Resposta da Mustar

Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!

Classificada 3 em 5 estrelas

My order arrived with a broken piece

My order arrived with a broken piece. I’ve been in communications with them and they’re looking at sending me the replacement but that’s why the 3 stars. I’m glad they’re responding and I love the piano so far but cannot put it together until I have the pedal support piece. I’m hopeful!

5 de março de 2026
logótipo da Mustar

Resposta da Mustar

Dear customer, we apologize to bring you the bad shopping experience. About your after-sales issue, our customer service specialist has resolved the problem for you. We hope you will continue to trust us. Wish you a wonderful day!

Classificada 5 em 5 estrelas

The price is amazing for a full 88 key…

The price is amazing for a full 88 key keyboard. The features are elaborate including a foot pedal. It’s just what my student needs. The speaker is the only aspect that left me wanting (a bit more depth). Still, we plan to plug it into a PA system. But for that price, I still give it five stars.

3 de fevereiro de 2026

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