I recently gave auto guard 5 stars however after receiving my contract nothing they told me to sell this service was true. First of all the monthly rate was $12-13 higher. All the EXCLUSIONS they aren... Ver mais
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Leia as opiniões dos outros
Both the sales rep and the verification agent answered questions patiently. The reason for the verification tier involved reviewing points that maybe the sales rep missed, such as first payment due... Ver mais
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Very helpful and reassuring that my car will be in good hands and I hope I will be taken care of as the car is reaching higher mileage. The person that helped me was very nice and understood my situat... Ver mais
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Beware when you purchase Auto Guard’s warranty, the first two payments taken is NON refundable. You are advised you have 30 days to cancel but will not be told it will cost you. I purchased the Au... Ver mais
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Informações sobre a empresa
Escrito pela empresa
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you. Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment. What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care. From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way. With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership. Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road. Please be aware Trustpilot is not a reliable review platform. They have removed countless positive reviews for made up rules they make up on the fly but will post a 1 star review even if it breaks their own guidelines.
Informações de contacto
555 Anton Boulevard, Suite 150, 92626, Costa Mesa, Estados Unidos da América
- 1-800-867-7908
- info@myautoguard.com
- myautoguard.com
3,5
Aceitável
303 opiniões
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Resposta da MyAutoGuard
Thank you for your 5-star review! We’re glad to hear you received great customer service. Providing helpful, professional support is always our goal.
Thank you for choosing My Auto Guard!
Baby cake12@
The young man that work with me was very helpful very precise, and did a fantastic job
11 de julho de 2026
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're so pleased to hear that our representative provided you with such helpful, precise, and professional service. We take great pride in making sure every customer receives clear information and outstanding support throughout the enrollment process.
Your kind words mean a lot to our team, and we'll be sure to share your compliment with the representative who assisted you.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
The enrollment process was very simple
The enrollment process was very simple, fast and well explained. Now lets just see if everything is honored.
13 de julho de 2026
Resposta da MyAutoGuard
Thank you for your 5-star review! We're delighted to hear that your enrollment process was simple, fast, and clearly explained.
We understand that trust is built over time, and we're committed to honoring the terms of your coverage and providing the support you expect if you ever need us. Our goal is to continue earning your confidence every step of the way.
Thank you for choosing My Auto Guard. We appreciate your trust and look forward to serving you!
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're delighted to hear that our representative was helpful and friendly throughout your experience.
Providing courteous, knowledgeable, and professional service is what we strive for every day, and we're glad we could make a positive impression.
Thank you for choosing My Auto Guard! We truly appreciate your trust and support.
Resposta da MyAutoGuard
Thank you for your 5-star review! We're glad to hear you had a great experience so far.
We appreciate your trust in My Auto Guard and understand that the true test of any coverage is when it's needed. If that time comes, our team will be here to assist you every step of the way.
Thank you for choosing My Auto Guard, and we look forward to continuing to earn your confidence!
The Service Rep was very helpful
The Service Rep was very helpful, knowledgeable and trustworthy. Leo gets 5 stars from me.
15 de julho de 2026
Opinião espontânea
Resposta da MyAutoGuard
Thank you for your fantastic 5-star review! We're delighted to hear that Leo provided you with such a positive experience. His helpfulness, knowledge, and professionalism are exactly what we strive to deliver to every customer.
We'll be sure to share your kind words with Leo—recognition like this means a lot to our team.
Thank you for choosing My Auto Guard and for taking the time to share your experience. We truly appreciate your support!
Resposta da MyAutoGuard
You received it by email as instructed. Please check your inbox, it was resent today. Please reach out with any further questions before leaving bad reviews, we did our part. thank you
Yay!
Yay! MyAutoGuard paid exactly what they said they would for my vehicle repairs. After a five day delay. (payment system computer crash) I have picked up my car. I really appreciate the coverage offered by MyAutoGuard. My Cadillac CTS is a 2005. No other extended service Warranty companies offered the coverage I got from MyAutoGuard. I have a rebuilt HVAC system, new rack and pinion, tie rods, and alignment. My Caddy runs great. Thank you!
14 de julho de 2026
Opinião espontânea
Resposta da MyAutoGuard
Thank you for your outstanding 5-star review! We're thrilled to hear that your claim was paid as promised and that you're back on the road enjoying your Cadillac.
We sincerely appreciate your patience during the temporary payment system issue and are glad we were able to resolve it and complete your claim. It's especially rewarding to know we could provide coverage for your 2005 Cadillac CTS when other companies could not.
We're delighted your repairs—including the HVAC system, rack and pinion, tie rods, and alignment—were completed successfully and that your vehicle is running great again.
Thank you for placing your trust in My Auto Guard. We truly appreciate your support and look forward to continuing to provide you with peace of mind for many miles ahead!
Worked to resolve issues with previous contract. Answered my questions
Answered my questions. Helped me understand that factory coverage is the best.
15 de outubro de 2025
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're glad our team was able to address the concerns with your previous contract, answer your questions, and help you better understand your coverage options.
We believe in providing honest, straightforward guidance so our customers can make informed decisions that best fit their needs. Your trust and satisfaction mean a great deal to us.
Thank you for choosing My Auto Guard. We truly appreciate your support!
Was told one thing and policy stated…
Was told one thing and policy stated something different. I cancelled my policy with in a couple of hours after receiving the policy. I don’t do business with companies that tell you one thing and then policy (in writing) is something totally different.
13 de julho de 2026
Resposta da MyAutoGuard
We're sorry to hear that you chose to cancel your coverage and appreciate the opportunity to respond.
We respectfully disagree with the assertion that the policy differed from what was explained during enrollment. Our records, including the recorded enrollment call, indicate that the coverage terms and key provisions were reviewed prior to activation. We also encourage every customer to review their service agreement and contact us with any questions before making a final decision. Maybe you didn't understand how the policy works?
We respect your decision to cancel and processed your request in accordance with the terms of your agreement. While we're disappointed we weren't able to earn your confidence, we appreciate your feedback and wish you the very best moving forward.
Thank you
Im kind of pain customer, i have lots of questions and most things i dont understand so i appreciate the patience these folks had with me.
3 de julho de 2026
Opinião espontânea
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're truly grateful for your kind words.
Please don't ever feel like you're a "pain" customer—asking questions is important, and we're always happy to take the time to make sure you understand your coverage and feel comfortable with your decision. Providing patient, friendly, and knowledgeable service is exactly what we strive for.
Thank you for choosing My Auto Guard. We sincerely appreciate your trust and look forward to serving you whenever you need us!
I thought that the policy that I got…
I thought that the policy that I got was your company.your company that I talk to said to me that the are going to fix and the would call me back but the didn’t . So I went to the bank cancel it. All the money that I was sending to your company wasn’t your company
8 de julho de 2026
Resposta da MyAutoGuard
We’re sorry to hear about your experience and appreciate the opportunity to respond.
Based on your review, it appears there may have been some confusion regarding your policy and the company administering your coverage. We understand how frustrating that can be, and we regret if any miscommunication occurred but the mistake was not on us.
We also apologize if you were expecting a return call that you did not receive. Providing timely follow-up is important to us, and we take feedback like yours seriously.
We would welcome the opportunity to review your account and clarify any remaining questions regarding your coverage or payments. Please contact us directly, and a member of our team will be happy to assist you. Thank you for your feedback.
The signup was easy and everything was…
The signup was easy and everything was explained well. Hope to have a great relationship and service.
2 de junho de 2026
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're thrilled to hear that your signup process was easy and that our team took the time to explain everything clearly.
Building long-term relationships with our customers is important to us, and we're grateful for the trust you've placed in My Auto Guard. We look forward to providing you with the excellent service and peace of mind you deserve for years to come.
Thank you for choosing My Auto Guard!
Too evasive
Too evasive, especially when i said my wife AND I jointly make these types of decisions. When asked about when the first payment would be due he was a little hesitant and said 2 weeks, even though we are supposed to have 4 weeks (30 days) to decide at NO COST. That makes me feel very uncomfortable. .
11 de julho de 2026
Resposta da MyAutoGuard
We’re sorry to hear that your experience left you with concerns, and we appreciate the opportunity to respond.
We respect that many customers prefer to make important financial decisions together with their spouse or family, and our intention is never to pressure anyone into making a decision before they are comfortable.
We also regret any confusion regarding payment timing or plan terms. Our representatives strive to provide accurate information, and we appreciate feedback when something could have been explained more clearly.
We would welcome the opportunity to review your concerns and clarify any questions regarding your coverage options or payment schedule. Please contact us directly, and we'd be happy to assist you. Thank you for your feedback.
Bought a used car off marketplace
Bought a used car off marketplace, never know how long those last so got coverage from myautoguard. so far so good.
2 de julho de 2026
Opinião espontânea
Resposta da MyAutoGuard
Thank you for your 5-star review! We're glad you chose My Auto Guard to help protect your used vehicle.
Purchasing a vehicle through a private sale can come with uncertainties, and having coverage in place can provide valuable peace of mind if unexpected repairs arise. We're happy to hear your experience has been positive so far.
Thank you for choosing My Auto Guard! We appreciate your trust and look forward to being there if you ever need us.
The way she/he explained everything and…
The way she/he explained everything and took their time answering my questions
11 de julho de 2026
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're delighted to hear that our representative took the time to explain your coverage thoroughly and patiently answered all of your questions.
We believe every customer deserves clear communication and personalized service, and we're glad we could provide you with a positive experience.
Thank you for choosing My Auto Guard! We truly appreciate your trust and support.
Worst company ever existed
Worst company ever existed. They are cheaters. Stay away from it.
10 de julho de 2026
Opinião espontânea
Resposta da MyAutoGuard
We’re sorry to see your review and respectfully disagree with the statements made. Seems you have made a mistake, cause we are very very far from the worst company if you had done any research whatsoever.
After reviewing our records, we were unable to locate an account matching the information provided, so we are unable to verify that this review relates to My Auto Guard or an actual customer experience.
My Auto Guard is committed to conducting business with honesty, transparency, and professionalism. If this review pertains to one of our customers, we encourage you to contact us directly with your account information so we can investigate and address any concerns. If not, it is possible this review was intended for another company.
Thank you.
Directions were explained poorly
Directions were explained poorly. My car was at the mechanic to get the inspection but what to do was not clear to either them or me.
Now I'm going to have to sell the car rather than get it repaired. THis has basically been completely useless and the customer service experience is lacking.
28 de maio de 2026
Resposta da MyAutoGuard
We’re sorry to hear that your experience did not meet your expectations and appreciate the opportunity to respond.
We understand how frustrating it can be when your vehicle requires repairs. However, coverage is subject to the terms and conditions of the agreement, including the required waiting period before eligible claims may be considered. These provisions are explained during the enrollment process and are also outlined in the service agreement provided to customers.
We regret if there was any confusion regarding the claims process and are always looking for ways to improve how we communicate coverage requirements. If you have additional questions about your agreement or would like us to review your account with you, our customer service team would be happy to assist.
Thank you for your feedback. No insurance will cover a car that is broke down before you get coverage, so its not useless if you follow the terms and conditions as it works for millions of people. We wish you good luck with the sale.
When I received the service agreement…
When I received the service agreement there was information was wrong. For instance, I was promised a $0 deductible. The documents were wrong stating $100 deductible. Now I have to call to correct. I also was provided information during the upfront discussion. I had to have the following waved 'contract starts only after 1000 miles' of usage. The language is still in the agreement.
8 de julho de 2026
Resposta da MyAutoGuard
Thank you for your feedback. We sincerely apologize for any confusion regarding your service agreement.
We understand how important it is for your contract to accurately reflect the terms discussed during enrollment. After receiving your review, we attempted to contact you to clarify your concerns and make any necessary corrections but were unable to reach you.
We would appreciate the opportunity to review your agreement with you, confirm your deductible and any applicable coverage provisions, and address any discrepancies you believe exist. Please contact us directly at your convenience, and we'll be happy to assist you.
Thank you for bringing this to our attention. We look forward to resolving your concerns.
Happy customer
I am very happy with the customer service. I was upset because my insurance was taking forever to send me a tow truck. So I called My AutoGuard, and a representative confirmed that I have roadside assistance included in my plan and helped me get a tow truck. Having a baby in the car can be very stressful, but you guys came to the rescue.
8 de julho de 2026
Opinião espontânea
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're so glad our team was able to assist you when you needed it most.
We understand how stressful it can be to be stranded—especially with a baby in the car. We're happy our representative was able to confirm your roadside assistance benefits and help arrange a tow so you could get back to safety as quickly as possible.
Providing peace of mind during unexpected situations is exactly why we're here. Thank you for trusting My Auto Guard, and we're grateful for the opportunity to help when it mattered most. Stay safe, and thank you for choosing us!
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