I recently gave auto guard 5 stars however after receiving my contract nothing they told me to sell this service was true. First of all the monthly rate was $12-13 higher. All the EXCLUSIONS they aren... Ver mais
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Leia as opiniões dos outros
Both the sales rep and the verification agent answered questions patiently. The reason for the verification tier involved reviewing points that maybe the sales rep missed, such as first payment due... Ver mais
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Very helpful and reassuring that my car will be in good hands and I hope I will be taken care of as the car is reaching higher mileage. The person that helped me was very nice and understood my situat... Ver mais
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Beware when you purchase Auto Guard’s warranty, the first two payments taken is NON refundable. You are advised you have 30 days to cancel but will not be told it will cost you. I purchased the Au... Ver mais
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Informações sobre a empresa
Escrito pela empresa
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you. Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment. What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care. From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way. With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership. Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road. Please be aware Trustpilot is not a reliable review platform. They have removed countless positive reviews for made up rules they make up on the fly but will post a 1 star review even if it breaks their own guidelines.
Informações de contacto
555 Anton Boulevard, Suite 150, 92626, Costa Mesa, Estados Unidos da América
- 1-800-867-7908
- info@myautoguard.com
- myautoguard.com
3,5
Aceitável
303 opiniões
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Respondeu a 100% das suas opiniões negativas
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read the reviews
read the reviews. great until you actually need it. typical of these insurance scammers. then come the apologies that are AI generated.
you know these are all the same guys that used to blow up your phones years ago, right?
13 de julho de 2026
Opinião espontânea
Resposta da MyAutoGuard
dont think you know what you are talking about.
Resposta da MyAutoGuard
Thank you for your 4-star review! We're glad to hear that getting your coverage was an easy and straightforward experience. Our goal is to make the enrollment process simple, efficient, and hassle-free for every customer.
We appreciate your feedback and thank you for choosing My Auto Guard!
The person who I spoke with (Alex)
The person who I spoke with (Alex). He explained the process, coverage and cost.
25 de julho de 2026
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're thrilled to hear that Alex took the time to clearly explain the process, your coverage options, and the cost of your plan. We believe every customer should feel informed and confident before making a decision.
We'll be sure to share your kind words with Alex—recognition like this means a great deal to our team.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
Poor customer service
Poor customer service. Salesmen are pushy. Makes company seem like a scam. Wouldn't get the manager 4 me to cancel.
23 de julho de 2026
Resposta da MyAutoGuard
We're sorry to hear that your experience did not meet your expectations. We take feedback regarding our sales process and customer service seriously.
We respectfully disagree with the suggestion that our company is a scam. Our representatives are expected to provide information about our coverage options professionally, and customers are never obligated to purchase a plan. Additionally, cancellations can be handled through our customer service department and do not require speaking with a manager.
We regret that your experience left you with a negative impression. If there are any unresolved concerns, we encourage you to contact our customer service team so we can review your account and assist you further.
Resposta da MyAutoGuard
Thank you for your 5-star review! We're glad to hear that all of your questions were answered and that you had a positive experience with our team. Providing clear, helpful information is one of our top priorities.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
Price and coverage
John, the person I dealt with, was patient, knowledgeable, friendly and answered all my questions and concerns.
23 de julho de 2026
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're thrilled to hear that John provided you with such a positive experience. His patience, knowledge, and friendly approach are exactly the level of service we strive to provide for every customer.
We'll be sure to share your kind words with John—recognition like this means a great deal to our team.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
I cancelled shortly afterwards!
I cancelled shortly afterwards!! Not interested. Sounded really shady
22 de julho de 2026
Resposta da MyAutoGuard
We're sorry to hear about your impression of your experience. However, we respectfully disagree with the characterization of our company. We strive to be transparent throughout the enrollment process, and all terms and coverage details are reviewed before a customer chooses to enroll.
If you'd still like to discuss your account or have any outstanding concerns, please contact our customer service team. We'd welcome the opportunity to address them directly..
nice and easy
just purchased, havent used so not alot of feedback to leave. but agent was nice and was easy.
17 de julho de 2026
Opinião espontânea
Resposta da MyAutoGuard
Thank you for your 5-star review! We're glad to hear your enrollment experience was easy and that your agent made the process simple and enjoyable.
We understand you haven't had the opportunity to use your coverage yet, and we appreciate you taking the time to share your first impression. If you ever need assistance, our team will be here to help every step of the way.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
The helpfulness of everyone we talked…
The helpfulness of everyone we talked too. Only thing I would change is when they are talking to a customer they need to go some place quiet, there was a lot of talking in background
22 de julho de 2026
Resposta da MyAutoGuard
Thank you for your 5-star review! We're delighted to hear that everyone you spoke with was helpful and provided you with a positive experience.
We also appreciate your constructive feedback regarding the background noise. We understand how important clear communication is, and we'll share your comments with our team as we continue working to improve the customer experience.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
Petty much clear on all coverage and…
Petty much clear on all coverage and deductible for all repairs.
22 de julho de 2026
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're glad to hear that your coverage, deductibles, and repair benefits were explained clearly. We believe it's important for every customer to fully understand their service agreement so they can make informed decisions with confidence.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
Paid for this service waited the 30…
Paid for this service waited the 30 days you have to wait before you can use it..
On day 36.. car broke down in the middle of intersection.. called Auto Guard.. they said just to call tow and garage give them member number for them to call and they'll take care of it..
Wrong..
They denied my claim..
Claiming they believe it was a preexisting problem... the garage tried to explain it was not preexisting.. still denied.. the lie.. stay away from Auto Guard.. all the do is take your money and refuse your claim..
13 de junho de 2026
Resposta da MyAutoGuard
We're sorry to hear about your experience and understand how frustrating an unexpected breakdown can be. However, we respectfully disagree with the characterization of your claim. This review is exaggerated to make company look like the bad guys, alot more to the story and most of whats stated is false.
Claims are reviewed based on the terms of the service agreement and the information provided during the claims process. In this case, the determination was made based on the available documentation and was not simply because a claim was submitted. The waiting period alone does not guarantee coverage, as all claims must also meet the eligibility requirements outlined in the agreement, including exclusions for pre-existing conditions.
We understand this was not the outcome you were hoping for, but our decisions are based on the terms of the contract and the supporting documentation. If you would like to discuss your claim further or provide additional information for review, our customer service team is available to assist you.
Would not pay for repairs on my car…
Would not pay for repairs on my car after2 years of paying for warranty
21 de julho de 2026
Resposta da MyAutoGuard
We're sorry to hear you were disappointed with the outcome of your claim. After reviewing your account, we found that the repair request was submitted before your vehicle had satisfied the required 1,000-mile validation period outlined in your service agreement. Because the coverage had not yet become eligible for claims under the terms of the contract, the claim could not be approved.
We understand this may be frustrating, but these requirements are clearly disclosed in the service agreement and apply consistently to all customers. If you have any questions about your coverage or would like us to review your agreement with you, our customer service team would be happy to assist.
Thank you for your feedback, and we wish you the very best moving forward.
Nicole was exceptional kind & helpful…
Nicole was exceptional kind & helpful & jind
21 de julho de 2026
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're thrilled to hear that Nicole provided you with such kind, helpful, and exceptional service. Delivering a friendly and supportive experience is something we take great pride in.
We'll be sure to share your kind words with Nicole—they'll mean a great deal to her.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
i was illegally contacted by robo calls
21 de julho de 2026
Opinião espontânea
Resposta da MyAutoGuard
We're sorry to hear about your concerns. However, we respectfully disagree with the characterization of your experience. My Auto Guard does not use illegal robocalls to contact consumers.
If you received a call that you believe was made in error or intended for someone else, we'd be happy to investigate. Please contact our customer service team with the phone number that was called so we can review the matter and, if applicable, ensure your number is added to our internal do-not-contact list.
We take compliance seriously and appreciate the opportunity to address any concerns directly
I was signing up for a warranty before…
I was signing up for a warranty before I read the contract so I’m unsure what I am paying for.
21 de julho de 2026
Resposta da MyAutoGuard
Thank you for your feedback. We understand that reviewing a service agreement can sometimes feel overwhelming, and we appreciate you sharing your concerns.
We encourage all customers to take the time to review their agreement so they fully understand the coverage, benefits, and terms of their plan. If you have any questions or would like us to walk through your contract with you, our customer service team would be happy to assist and provide any clarification you need.
Thank you for choosing My Auto Guard. We appreciate the opportunity to earn your confidence.
i think this is the only company out…
i think this is the only company out there not in a current class action for NOT paying claims. Everyone i look up has lost or is currently in one. Was a no brainer
14 de julho de 2026
Opinião espontânea
Resposta da MyAutoGuard
Thank you for your outstanding 5-star review! We truly appreciate you taking the time to research your options before choosing My Auto Guard. We understand how important it is to find a company you can trust, and we're honored that you placed your confidence in us.
Our commitment is to provide dependable coverage, process eligible claims according to the terms of our service agreements, and deliver the level of customer service our customers deserve.
Thank you for choosing My Auto Guard. We sincerely appreciate your trust and support!
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We're thrilled to hear that your coverage gives you peace of mind—that's exactly what we strive to provide for every customer.
Knowing you're protected from unexpected repair costs can make all the difference, and we're grateful you chose My Auto Guard to help safeguard your vehicle.
Thank you for your trust and support. We truly appreciate your business!
Small repair shop better than dealer
my dealer doesn't take any warranty they do not sell. I have already paid off this plan, so i found a new mechanic on repairpal and was much easier than my dealer ever was. Dealer lost a customer
10 de julho de 2026
Opinião espontânea
Resposta da MyAutoGuard
Thank you for your fantastic 5-star review! We're glad you were able to find a RepairPal-partnered repair facility that made the process much smoother. While some dealerships choose to service only the products they sell, we're pleased you found a qualified shop that could assist you with your coverage.
Our goal is to make repairs as convenient as possible by offering a nationwide network of trusted repair facilities, and we're happy your experience turned out to be a positive one.
Thank you for choosing My Auto Guard. We truly appreciate your trust and your business!
Resposta da MyAutoGuard
Thank you for your 5-star review! We’re glad to hear you received great customer service. Providing helpful, professional support is always our goal.
Thank you for choosing My Auto Guard!
Mechanic approved
Based on research i have done these guys are a pretty decent warranty company. My mechanic has worked with them and says they do pay. He says they are good
10 de julho de 2026
Opinião espontânea
Resposta da MyAutoGuard
Thank you for your outstanding 5-star review! We're honored that you took the time to research your options before choosing My Auto Guard. It's especially meaningful to hear that your mechanic has had positive experiences working with us and recognizes our commitment to paying eligible claims according to the terms of our service agreements.
We strive to provide dependable coverage and excellent customer service, and we're grateful for your confidence in our company.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
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