Item arrived quickly. Absolutely terrible though. Tips say imagine holding your breath underwater, then take a large gasp of air with your lungs. Who breathes like that. I get the pop, whilst ne... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My husband loves CAPNOS Legura, especially the Pepbacco flavor! It has helped him quit smoking, and I’m so grateful for the difference it has made in his life. Thank you for creating something that me... Ver mais
A empresa respondeu
CAPNOS and their customer service team are amazing. The product was packaged with care and it was a seamless delivery. While the product didn't completely serve me the way I hoped, my experience with... Ver mais
A empresa respondeu
Very disappointing and not worth the money CAPNOS fell far short of my expectations. The marketing made it sound much more impressive than the actual experience. For the price, I expected somethi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
CAPNOS is brand focused on helping individuals quit smoking and vaping by addressing the physical and behavioral habits associated with addiction. Instead of relying on nicotine replacement, CAPNOS produces non-electric, flavored, pressurized air inhalers designed to simulate the physical sensation of smoking or vaping without any of the harmful substances. Core Products The CAPNOS Legura: Plagship device, designed with a tighter draw to mimic the sensation of pulling from a traditional vape or cigarette. The CAPNOS BRE-Z: Designed for a lighter draw and greater flavor profile, intended to mimic direct-to-lung vaping or traditional hookahs. The CAPNOS Zero and CAPNOS E-Z are additional value devices. Zero Nicotine & Zero Smoke: The devices contain no nicotine, tobacco, smoke, or vapor. They only use essential oil-based flavor extracts. Satisfies Behavioral Urges: The primary goal is to satisfy the "oral fixation" (hand-to-mouth action) and the "throat hit" sensation that many users miss when trying to quit. No Electronics: The devices require no charging, batteries, or heating elements. They operate entirely on lung-powered suction to pop a valve, creating the pressurized physical sensation. Flavors: They offer a variety of replaceable Flavor Packs, using essential oils to provide a sensory experience.
Informações de contacto
Estados Unidos da América
- mycapnos.com
2,8
Aceitável
68 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
My item is not working and no one gets…
My item is not working and no one gets back with me from support.
28 de setembro de 2026
Resposta da CAPNOS
Hey Linda,
We didn't mean to keep you waiting - we've received an increase in ticket volumes and want to make sure we can deliver a five-star experience for you. It looks like we were able to provide you a solution via email already. We'll continue to update our resource guides so you have access to a toolkit to resolve any product issues right away!
For someone who is looking to replace…
For someone who is looking to replace that throat hit from a missing a bong…it’s a decent replacement.
29 de setembro de 2026
Opinião espontânea
Resposta da CAPNOS
Nicky - that's wonderful to hear. Maybe someday we can try to create a water-bubbling sound too with Zeroing. Thanks for spreading the good word about your experience with CAPNOS!
My husband loves CAPNOS Legura
My husband loves CAPNOS Legura, especially the Pepbacco flavor! It has helped him quit smoking, and I’m so grateful for the difference it has made in his life. Thank you for creating something that means so much to my family. I 100% recommend this product. Their customer service is awesome as well!
26 de setembro de 2026
Opinião espontânea
Resposta da CAPNOS
Woohoo! Stories like these continue to motivate our team to deliver the best-in-class experience to make a difference for families like yours. Thank you so much for sharing your CAPNOS experience with the Trustpilot community!
⭐⭐⭐⭐⭐ Very professional
⭐⭐⭐⭐⭐
Exceptional customer service and communication. The team was incredibly helpful, responsive, and professional throughout the entire process. I genuinely wish more businesses followed their example. This is how customer support should be handled. Highly recommended!
29 de setembro de 2026
Opinião espontânea
Resposta da CAPNOS
We strive to provide a high quality experience for our customers without exception. Thank you for sharing your feedback with our community!
In CAPNOS you can trust
CAPNOS and their customer service team are amazing. The product was packaged with care and it was a seamless delivery. While the product didn't completely serve me the way I hoped, my experience with CAPNOS was positive throughout the entire process. I'd recommend anyone who wants to give up inhaling toxins to CAPNOS--they really have values you can trust, whether it works for you or not!
27 de setembro de 2026
Opinião espontânea
Resposta da CAPNOS
Thank you, Haddiqa for sharing your five-star experience with CAPNOS! We appreciate you taking the time to write your review after reaching out to our team for support so we can deliver a positive experience for you.
The product we bought is ridiculously…
The product we bought is ridiculously too tough to use, and we've been trying to contact support for weeks with only 1 generic response after our 8 attempts to contacts them, describing the problem in each request. They only asked us to again explain the problem. We did and have had no response in the last 4 days. We want a refund for their worthless product. Product and customer service are terrible.
17 de setembro de 2026
Opinião espontânea
Resposta da CAPNOS
Hey Corey,
Thank you for sharing your experience. We do offer a 30-day money back guarantee which includes a refund or replacement of your device. Before reaching that point, understanding the situation and providing a few adjustments can usually resolve the issue. I tried looking up our chat logs but couldn't find you in the system. Could you reach out to us and reopen a ticket so we can help deliver a five-star experience for you?
Works as expected
Works as expected, the ritual is very similar, miss the smoke though ;)
25 de agosto de 2026
Resposta da CAPNOS
Thank you for sharing your experience, Carla! You got this - we're rooting for you.
In my view there are other products out…
In my view there are other products out there which are better, you get an annoying pop when using the device, throat hit is pretty non existent and it just tastes like you are breathing in plastic of which the product is made, I purchased the cheapest easy puff one, the more expensive ones may be ok but for me it now sits in my cupboard
25 de agosto de 2026
Resposta da CAPNOS
Hey John,
Thanks for sharing your experience. You wouldn't happen to be a competitor leaving a negative review on our page, would you? Jokes aside, we'd love to hear how we can continue to deliver satisfying experiences. The pop is a signature sound - you can also customize your flavor with the various aromas we offer.
Overall not impressed but not a regretful purchase
So the ordering process was simple however it was almost a week before I received any type of notification that the order was on its way. It was marked as having arrived when it wasn’t but that was most likely a USPS problem. My order arrived the very next day. I’ve had the products now for a few days, and I am impressed by the pop and the airflow. Of course, I will forewarn anyone who tries this to understand that it takes some getting used to in order to get the devices to actually have airflow. Especially the Legura. The BreZ is great and air flows every time without having to try hard. And I would suggest that anyone giving these devices a try really lower their expectations to an extremely low level as far as the flavor is concerned. It is extremely subtle to the point of being almost nonexistent. I can kind of smell a scent maybe get a flavor hint of a scent, but as far as actually having any kind of flavored air thing happening. Don’t expect that. I’m not finding these have that at all. Personally, I feel as if the wicks were so dry and really had a very little scent or flavor at all. I’m not sure how long they’re kept before they’re shipped, how old they are or anything like that. I would not be surprised to find out that these are sitting on a shelf for far too long before they’re sent to a customer, I would be really curious to experience what it would be like to use a freshly scented wick. Where exactly can we buy the liquid and fill the wicks ourselves anyway?? I couldn’t find flavors of liquid on their site. Overall, I am not blown away or all that impressed to be honest. I also wouldn’t go so far to say I regret the purchase. I can confidently say I will most likely use the devices to use up wicks shipped with the devices, however, I am not optimistic about buying more wicks that are pre-flavored. I don’t find them worth the money at all. I would be interested in purchasing the liquid in order to add the liquid myself to the wicks and hope that’s better flavor. I would hope that would make the flavor in the air more pronounced and worth all of this. But I won’t know unless there’s a liquid to try.
11 de setembro de 2026
Opinião espontânea
Resposta da CAPNOS
Hi Doris,
Thank you for sharing your thoughtful remarks about your experience. Your feedback about flavor strength is noted as we are placing a greater focus on expanding our flavor offerings with packaging adjustments that better preserve the lifespan of the flavors.
We offer blank wicks that are designed for use with natural extracts so you can adjust the strength of the aroma. The included instruction manual with every device lists the recommended usage amounts. Hopefully, this can make the difference for a five-star experience!
The shipment is stuck in German customs…
The shipment is stuck in German customs (it's nobody's fault) and when I reached out to Capnos Support, they refunded all my money including shipping cost. I can't really review the product (unfortunately), but their customer service is great!
4 de setembro de 2026
Opinião espontânea
Resposta da CAPNOS
Hey Jonah,
Did you know that we provide replacements under our product warranty? We're also continually improving our product integrity by sourcing better materials to prevent any breaking. Our commitment is to build products that are built to last a lifetime, with five-star service so you can be satisfied with CAPNOS!
Resposta da CAPNOS
Hi Elizabeth,
CAPNOS devices are designed to deliver a satisfying sensory experience. As it is an inanimate object, it won't move on its own, so it does require human interaction to get the most value from the experience. We're happy to share resources that can help instruct how best to use your device!
I have Capnos Laqura and it's an…
I have Capnos Laqura and it's an interesting product. It depends on your mindset and why you want to use it. I combine it with nicotine gum and hit it whenever I'm bored and want a cigarette. It creates a very satisfying sound. Even though I initially expected to do a light direct-to-lung draw and was disappointed that you can only do mouth-to-lung, I still grew to love it. It's designed nicely and practically, but as a designer, I definitely see room for improvement and progress.
But still i like it, its good product.
31 de agosto de 2026
Opinião espontânea
Resposta da CAPNOS
Hi Soňa,
Thank you for such a thoughtful review! We really appreciate you sharing your experience with the Legura, especially how it’s become something you’ve grown to enjoy even though it wasn’t quite what you expected at first.
Just as a quick note for anyone reading along, the Legura is designed for a direct-to-lung draw, so we’re sorry to hear that the draw initially felt different from what you had in mind. That said, we’re especially glad you found a way of using it that works well for you.
And as a designer, your perspective on where you see room for improvement is genuinely valuable to us. We’re always looking for ways to make CAPNOS better, so thoughtful feedback like yours is something we really appreciate. Thanks again for giving Legura a chance and for sharing your experience!
Great customer service!
Despite me not liking the product the customer service team provided a great solution I was happy with.
27 de agosto de 2026
Opinião espontânea
Resposta da CAPNOS
Hi Aaron,
Thank you for giving us the opportunity to work through this with you. While we understand the product itself wasn’t the right fit, we’re really pleased that we could find a solution that you were happy with.
We also appreciate you taking the time to recognize our customer service team. It means a great deal to know that we were able to leave you with a positive experience.
Wishing you all the best, and thank you again for giving us the chance to make things right!
I accidentally bought the mint pods not…
I accidentally bought the mint pods not knowing how to use this product and now am stuck with 4 pods and no e cig to use. They’ve ignored my emails and I’m very upset. Maybe a bad review will get their attention as they suck
22 de agosto de 2026
Opinião espontânea
Resposta da CAPNOS
Hi Jennifer,
We’re glad we had the opportunity to connect with you directly and get everything sorted out.
We understand that the pods weren’t what you were expecting when you placed your order, and we were happy to clarify how they work and help find a solution.
We appreciate you giving us the opportunity to address your concerns directly, and we hope you have a much better experience with CAPNOS from here.
Odd to use
It's nothing like smoking a vape. I'm okay with there not being vapor or anything but actually trying to use the device and take in air through it was difficult and odd. It was like a party blower but the other way around.
22 de agosto de 2026
Opinião espontânea
Resposta da CAPNOS
Hi Brittany,
Thank you for taking the time to share your experience. We’re sorry to hear that the Zero didn’t feel comfortable or natural for you to use.
We’ve reached out to you personally because we’d really like to learn a little more about what you experienced with the pull and see if we can help.
We hope to hear from you and have the opportunity to improve your experience with us.
They fixed my problem right away!
I had a problem with my order, and they responded right away (on a Friday) and shipped me replacement items. I got the zero, and so far it has been very helpful at satiating the oral fixation, which I find is the hardest part of quitting long term.
19 de agosto de 2026
Opinião espontânea
Resposta da CAPNOS
Hi Aubrey,
Thank you for sharing this! We’re especially glad the Zero has been helping with the oral fixation side of quitting, that’s something we hear can be surprisingly difficult to replace, even when someone is ready to leave the nicotine behind.
And we’re happy we could get your order issue sorted out quickly. We appreciate you taking the time to come back and share how things are going. Wishing you continued success, and we hope the Zero keeps being a helpful part of your routine.
At least not for me...
For what it actually is, it is very expensive. Flavors are nothing but a scam... No wonder the reviewers turn off the comment section.
30 de julho de 2026
Resposta da CAPNOS
Hi Alberto,
Thank you for sharing your honest feedback. We’re sorry to hear that your experience with CAPNOS hasn’t met your expectations, particularly when it comes to the flavors.
We’ve reached out to you directly because we’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help make it better. We hope to hear from you soon.
I bought from outside the US and failed. Money gone.
I bought from outside the US. After almost a month they just told me that I have to go to Customs to retrieve it. I have no idea where or how to do that. Why would I? They should warn that you need to know how to retrieve things from Customs. They specifically ask for your address, to send it there, not a custom office address from which you have to retrieve it. Absurd.
21 de julho de 2026
Resposta da CAPNOS
Hi Alejandro,
We’re truly sorry for the frustration and disappointment you experienced with your order. We understand how upsetting it must have been to wait for your package and then be faced with a customs process that you weren’t expecting.
We apologize that we didn’t make the customs requirements and possible next steps clearer after your order was placed. More importantly, we’re sorry that this situation left you feeling like you had to navigate it on your own rather than having us work through it with you.
Over the past weeks and months, we’ve been making a conscious effort to improve our international shipping process and provide clearer guidance so customers don’t find themselves in situations like this. Your feedback is genuinely helpful in that effort.
Thank you for taking the time to reach out and share your experience with us. We’ve also responded to your email and hope we’re able to help bring this matter to a better resolution for you.
Goodnproduct
22 de julho de 2026
Resposta da CAPNOS
Hi Mariano,
Thank you for your kind words! We’re glad to hear you’re enjoying CAPNOS and appreciate you taking the time to share your feedback with us. 😊
We’re excited to be part of your journey and hope it continues to be a helpful tool for you!
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