CAPNOS Opiniões 

68
•
TrustScore: 3 em 5

2,8

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Item arrived quickly. Absolutely terrible though. Tips say imagine holding your breath underwater, then take a large gasp of air with your lungs. Who breathes like that. I get the pop, whilst ne... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My husband loves CAPNOS Legura, especially the Pepbacco flavor! It has helped him quit smoking, and I’m so grateful for the difference it has made in his life. Thank you for creating something that me... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

CAPNOS and their customer service team are amazing. The product was packaged with care and it was a seamless delivery. While the product didn't completely serve me the way I hoped, my experience with... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Very disappointing and not worth the money CAPNOS fell far short of my expectations. The marketing made it sound much more impressive than the actual experience. For the price, I expected somethi... Ver mais

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Informações sobre a empresa

  1. Loja de cosmética

Escrito pela empresa

CAPNOS is brand focused on helping individuals quit smoking and vaping by addressing the physical and behavioral habits associated with addiction. Instead of relying on nicotine replacement, CAPNOS produces non-electric, flavored, pressurized air inhalers designed to simulate the physical sensation of smoking or vaping without any of the harmful substances. Core Products The CAPNOS Legura: Plagship device, designed with a tighter draw to mimic the sensation of pulling from a traditional vape or cigarette. The CAPNOS BRE-Z: Designed for a lighter draw and greater flavor profile, intended to mimic direct-to-lung vaping or traditional hookahs. The CAPNOS Zero and CAPNOS E-Z are additional value devices. Zero Nicotine & Zero Smoke: The devices contain no nicotine, tobacco, smoke, or vapor. They only use essential oil-based flavor extracts. Satisfies Behavioral Urges: The primary goal is to satisfy the "oral fixation" (hand-to-mouth action) and the "throat hit" sensation that many users miss when trying to quit. No Electronics: The devices require no charging, batteries, or heating elements. They operate entirely on lung-powered suction to pop a valve, creating the pressurized physical sensation. Flavors: They offer a variety of replaceable Flavor Packs, using essential oils to provide a sensory experience.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

68 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 88% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(68)

67 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I ordered from CAPNOS after picking out…

I ordered from CAPNOS after picking out which device I thought would work best. Unfortunately the one I chose was too hard for me to inhale with. I reached out to the company and they not only didn’t ask for me to return it but sent out a new device immediately they thought might work better for me. Again, unfortunately the shipping company kept messing up and the package was delivered a day after I left the area as I was unable to get updates (uniuni was the company and their service wasn’t it.) Once again, I reached out to CAPNOS and they were beyond amazing and very apologetic and easily gave me a refund. I plan to order them through Amazon to a locker pickup location that might work better for me as really this was a me issue, not a them issue. While I haven't been able to fully try their products I’m honestly not even mad. This company goes well beyond for their customers and I will continue to praise them. It’s rare finding humans that care- so when I do I take note. Thank you team once again!

21 de maio de 2026
Opinião espontânea
logótipo da CAPNOS

Resposta da CAPNOS

Hi Ashley,

Thank you so much for taking the time to share your experience with us.

While we're sorry that your journey with our products was affected by both the device not being the right fit and the shipping issues, we're incredibly grateful for your patience and understanding throughout the process.

Your kind words about our team truly mean a lot to us, and we're honored that our efforts left a positive impression.

We are excited to hear that you're planning to give us another try. When you're ready, we'll be here to help ensure you find the product that's right for you.

From all of us at CAPNOS, thank you for your trust, your patience, and your kind review.

Classificada 1 em 5 estrelas

What a joke doesn't work horrible refund

What a joke. A company who states looks like vaping and has probably never vaped before. The ordering process went smooth and since they claimed to have such a high quiting rate, I decided to order extra pods. They state all over that you will 100% money back but they DON'T. First, they don't disclose that if you order pods they are not refundable even though you send it back and if you actually open the box, you have to pay to send the device back. So now I am out $50 for trying a horrible device that claims it's like vaping but NOT even close. It causes me to cough because it gives you less than a second to puff than shuts off, the flavor is a joke, the opening where they Say you can get a puff IS NOT true and their return policy is not as they say. I'm ok with eating the $50 just to be able to let everyone know not to waste your time and DO NOT order pods or open the device if you accidentally bought it because you won't get your money back.
I hope this company gets what it gives to its customers. I would've been gracious on my review but the customer service is a joke. They don't care they just want your money. And they try constantly at checkout to get you to order all these things and try to charge you for them. Beware and don't waste your energy or time with this product. It does NOT work and redinda are horrible.

1 de maio de 2026
Opinião espontânea
logótipo da CAPNOS

Resposta da CAPNOS

Hi Nina,

We understand that your experience with CAPNOS did not meet your expectations and transitioning away from vaping or smoking is a very personal experience, and while many customers find CAPNOS helpful for the behavioral and sensory side of the habit, we also recognize that it may not be the right fit for everyone.

We also apologize that our return policy and overall process left you feeling frustrated. Our satisfaction guarantee applies to eligible starter devices, while cap packs and flavor packs are generally not eligible for return under our policy due to the nature of those products. However, after reviewing your case, we did make an exception and processed a refund for the flavor packs as a gesture of goodwill in an effort to help reach a fair resolution for you.

We truly appreciate you giving our product a try and taking the time to share your honest feedback, as it helps us continue improving both our products and customer experience.

We wish you all the best moving forward.

Classificada 1 em 5 estrelas

No customer care service

I did make an order more than a month ago. The shipping was sent, but some days later it was stuck on the way. Singe then I haven't hot the shipping. I tried to contact the enterprise two times per mail but I haven't got any response from the customer care service. It's not serious. This enterprise is to avoid.

12 de março de 2026
Opinião espontânea
logótipo da CAPNOS

Resposta da CAPNOS

We understand the concern raised here.

We take accountability for past delays in customer support responses and are actively restructuring our Customer Service team to improve speed, clarity, and overall service quality. At the same time, we’ve been attending to customer cases and working through outstanding shipping and delivery issues to ensure they are properly resolved.

If there is still an open order issue, we’re ready to look into it and get it addressed as quickly as possible, please reach out again with the order details so it can be reviewed right away.

We appreciate the feedback, as it helps us strengthen the support experience moving forward.

Classificada 1 em 5 estrelas

Did not receive a product I paid $150…

Did not receive a product I paid $150 for. Tried to reach out to customer service regarding this and received no reply and still no product.

10 de abril de 2026
Opinião espontânea
logótipo da CAPNOS

Resposta da CAPNOS

We take accountability for past delays in support responses and are actively improving our Customer Service operations. This case has already received a response, and we’ve been addressing customer orders and shipping concerns as they come in.

If anything remains unresolved, we’re happy to re-check it, just send the order details and we’ll take care of it.

Classificada 1 em 5 estrelas

THE WORSE COMPANY TO DEAL WITH

ONE OF THE WORSE COMPANIES IV DEALT WITH, THEY KEEP LIEING ABOUT SHIPPING DATES, THEY DELETE AND REMOVE REVIEWS ON THERE WEBSITE AND JUDGEME , AND THEY TREAT THERE CUSTOMERS WITH 0 RESPECT ONCE THEY HAVE YOUR MONEY. AVOID AT ALL COST

25 de dezembro de 2025
Opinião espontânea

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