mychway.online Opiniões 

338
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I love this machine so much! It is perfect for my spa and super durable. The customer service is amazing and reliable, the contacted me immediately and made sure a received my machine in less than a w... Ver mais

Classificada 5 em 5 estrelas

The customer service is very responsive and super helpful as far as sending videos to help with any questions and set up. I have purchased 3 items from this company and will absolutely shop with them... Ver mais

Classificada 5 em 5 estrelas

I purchased the 6 in 1 Hydro Dermabrasion facial machine. I am very pleased with the hydro tool. It cleaned my skin amazing! I am also happy with the other extras. I am still learning how to use a f... Ver mais

Classificada 5 em 5 estrelas

I rated them 5 because eventhough the item was delayed, they were constantly in communication with me. Made me feel confident that the I will receive the item eventually. Kudos to the customer service... Ver mais

Informações sobre a empresa

  1. Fornecedor de produtos de beleza
  2. Fabricante de cosméticos

Escrito pela empresa

myChway Online is a supplier of cavitation, radiofrequency, laser lipo, fat freezing, hydro dermabrasion, ultrasonic skin scrubbers, and other aesthetic equipment, and we are committed to providing our clients with safe and efficient fat reduction treatments and aesthetic skin care procedures.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

338 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(338)

69 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

excellent

Quick shipping, excellent customer service after ordering (updates on product, delivery dates etc) and the product is also excellent — i have put it to use over the last week and am so happy.

5 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

My machine arrived in time but unfortunately I had issues with one of the handles. I emailed customer service and Amelia was assigned to help me. She walked me through the steps and even sent me videos walking showing step by step. The issue wasn’t able to be solve and I was issued a replacement.

7 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great Customer Service

Great Customer Service! I had an issue with the the machine that I received. It didn’t turn on. I was so worried about my money. I contacted to customer service and Amelia was there to help me. After verifying the problem, and that definitely it was a defective product, she was able to send the replacement right away. In the same week. I am absolutely grateful for her promptly help

25 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great Customer Service

Great Customer Service! I had an issue with the main part of the machine and Amelia was there, prompt communication and quick response. After verifying the problem, she was able to send the replacement right away.

10 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

とても良いショップです

何回か購入していますが、良心的な価格で商品も素晴らしいですし、スタッフの対応も丁寧だと思います。また気になる商品が出たら購入したいと思っています。

5 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful experience and service

Wonderful experience and service. Even as I had questions, all were answered promptly and with much detail and guidance. Delivery was fast and great customer service orientation. I am glad I trusted MyChway for my first machine.

29 de julho de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

The order came promptly

The order came promptly, and that is always a good thing. However, there were no instructions whatsoever, and that turned it into a not-so-good experience. Once I figured out how to use it by looking up an influencer who explained things, I did try it. I don’t know if it works — too soon to tell, but I am excited about it!

26 de julho de 2023
Classificada 5 em 5 estrelas

Great Product & Customer Service

Great product and wonderful customer service. Machine arrived quickly and packed nicely. No missing parts. Would definitely recommend buying and I will be purchasing other products from them in the future !

15 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Gold Standard for Customer Satisfaction

I recently had the pleasure of experiencing the most exceptional service I've encountered in a long time, and I couldn't wait to share my delightful experience. From start to finish, my journey with MyChWay was nothing short of extraordinary, leaving me thoroughly satisfied and eager to spread the word about their outstanding offerings.
From the moment I reached out to their customer support team, I was greeted with warmth and professionalism by Cherry and Oran. They were attentive, responsive, and genuinely interested in helping me with my inquiries. They made sure to address all my questions, providing insightful recommendations that perfectly suited my needs.
Placing my order was seamless, and I was pleasantly surprised by the speedy delivery, as my package arrived earlier than expected, securely packaged and in pristine condition.
What truly set MyChWay apart was their dedication to customer satisfaction. Shortly after my purchase, I received a personalized follow-up email expressing their gratitude for choosing their brand. It was evident that they valued their customers and genuinely cared about our experiences. I wholeheartedly recommend MyChWay to anyone seeking top-tier beauty products and outstanding service. They have gained a loyal customer in me, and I look forward to further exploring their offerings in the future.

11 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy with purchase

Very happy with purchase, arrived on time . I was updated throughout who process. Very excited to start using my new purchase - I'm telling all my co-workers about my experience. Happy customer!!! Michele

10 de julho de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

You’re on your own

The purchase and the machine are great. It’s the lack of real instruction that kills everything. There are filters and rings with no instructions on where they go. They did reply and said that they sent me a video and PDF instructions. I have received neither.

27 de junho de 2023
logótipo da mychway.online

Resposta da mychway.online

Dear Laura,

Thank you for your recent purchase and for providing feedback regarding the instructions for our machine.
We greatly value your input as it helps us improve our products and services.
We understand that you mentioned there were no "real" instructions, despite us sending you a PDF manual and a video tutorial.
We will forward your feedback to the relevant department. Rest assured, we take your feedback seriously, and we will promptly address this issue.
Once again, we apologize for any inconvenience caused. We appreciate your understanding and patience.
If there is anything else we can assist you with or if you have any further questions, please feel free to contact our customer service team. We are here to help.
Best regards,
Mychway.online Support Team

Classificada 5 em 5 estrelas

Great communication

I really have to say the Amelia was very helpful. I she answered every question I had . Since day one with any concerns I had . 🤗

29 de junho de 2023
Opinião espontânea

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