Canta Esthetic Opiniões 62

Resposta da Canta Esthetic

19/05/2026

Hi Doris,

We would like to clarify that we are unable to verify this review. We checked our order system and could not find any purchase record under your name. We also checked through Trustpilot, and no valid order information was provided with this review.

The claims made in this review do not accurately reflect our after-sales service process. Canta Esthetic has warehouses in both Hong Kong and Los Angeles. When a customer contacts us regarding a machine issue, our technical team first provides online troubleshooting to identify the problem. If it is a simple issue, such as a handpiece or accessory needing replacement, we arrange the correct replacement part. If the issue is more complex and cannot be resolved through normal troubleshooting, we provide further warranty solutions, including machine replacement when applicable.

Customers who purchase from Canta Esthetic are supported by a complete after-sales service system, including technical assistance, warranty support, replacement parts, and replacement solutions when necessary.

If this is a genuine purchase, please contact us directly at info@cantaesthetic.com
with your order number and purchase details so we can verify the order and review the case properly.

Warm regards,
Canta Esthetic Customer Service Team
info@cantaesthetic.com

Resposta da Canta Esthetic

15/05/2026

Dear Scot,

Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience.

Regarding the discount code, thank you for bringing this to our attention. After reviewing the issue, we updated the offer.

Regarding pricing, we completely understand that customers may compare similar-looking machines on platforms such as eBay or AliExpress. However, many machines on third-party marketplaces may look similar externally, but the internal configuration, component quality, performance stability, warranty coverage, and after-sales support can be very different.

Canta Esthetic devices are designed and developed by our engineering team based in California and Hong Kong. Many of our key components and accessories are sourced from the U.S. and Germany, and our machines go through quality control before shipment. We also provide professional customer support, a 3-year warranty, lifetime technical support, training resources.

We understand that a lower price can be attractive, but for professional aesthetic equipment, long-term reliability, safety, service, and warranty support are very important. If you are looking for a high-quality machine with complete after-sales support, we always recommend purchasing directly from Canta Esthetic rather than from unauthorized third-party listings.

We also run promotions from time to time, so customers are welcome to contact us directly before ordering, and our team will be happy to check the best available offer.

Thank you again for your feedback. We are glad we were able to improve the discount code experience, and we hope to have the opportunity to earn your trust.

Warm regards,
Canta Esthetic Customer Service Team
info@cantaesthetic.com

Resposta da Canta Esthetic

Publicada a 3/05/2026

Dear Reviewer,

We would like to clarify that we have carefully checked our system and could not find any order associated with your name, email or review information. Based on the information currently available, you do not appear to be a Canta Esthetic customer.

Canta Esthetic is a professional aesthetic equipment supplier. Our machines are not low-quality marketplace devices, and they should not be compared with inexpensive products purchased from platforms such as AliExpress. The key components and accessories used in our devices are sourced from reliable suppliers in the U.S. and Germany, and our machines are built with high-standard configurations for professional use.

We also provide services that low-cost marketplace products typically do not include, such as complimentary one-on-one online training, marketing materials, treatment guidance, a three-year warranty, and lifetime technical support. These are important parts of the value and protection we provide to every verified customer.

Regarding your comment about the RF function, Canta Esthetic offers several EMS Neo models with different configurations and energy levels. Without a verified order or model information, we cannot determine which machine you are referring to. However, feedback from many customers confirms that the RF energy on our machines is strong and produces a noticeable heating sensation when used correctly. We do not agree with the claim that “RF isn’t working” as a general statement about our machines.

We want to reiterate that Canta Esthetic is a professional and reliable aesthetic equipment brand. Every order from us is protected by our three-year warranty, lifetime technical support, and 30-day return policy. We understand that purchasing professional equipment is an important investment, and we stand behind our customers with responsible after-sales service and technical support.

If this review is connected to an actual Canta Esthetic order, please contact us at info@cantaesthetic.com
with your order details. Otherwise, we respectfully ask that inaccurate or unverifiable claims not be presented as a verified experience with our company.

Warm regards,
Canta Esthetic Customer Service Team
info@cantaesthetic.com

Resposta da Canta Esthetic

3/05/2026

Dear Crystal,

Thank you for sharing your feedback. We’re very glad to hear that Erica provided helpful training and follow-up support.

We also appreciate your patience regarding the missing items. Once the issue was confirmed, our team arranged the replacement items for you as quickly as possible, and we’re glad they were delivered in a timely manner.

Regarding the 10-in-1 Hydrodermabrasion Machine with Booster, this model is designed for professional facial cleansing, exfoliation, hydration, serum infusion, and multi-function skin care treatments. The suction and energy levels may feel different depending on the treatment handle, settings, solution flow, skin condition, and operating technique. If you would like the machine to feel stronger during treatment, our technical support team would be happy to guide you through the settings and usage tips.

Canta Esthetic provides one-on-one training, a three-year warranty, and lifetime technical support. Since you have not had much time to fully use all the handpieces yet, we would be happy to continue assisting you so you can get the best results from your machine.

Thank you again for recognizing Erica’s support. We truly appreciate your business and will continue to stand behind you with after-sales service and technical support.

Warm regards,
Ada Salazar
Canta Esthetic Customer Service Team
info@cantaesthetic.com

Resposta da Canta Esthetic

3/05/2026

Dear MELANIE,

Thank you so much for your kind review.

We’re very happy to hear that you had a positive experience with our team, training, certification, and customer service. Providing professional support before and after each purchase is very important to us, and we truly appreciate your recognition.

Thank you again for choosing Canta Esthetic. We look forward to continuing to support you and your business.

Warm regards,
Ada Salazar
Canta Esthetic Customer Service Team
info@cantaesthetic.com

Resposta da Canta Esthetic

3/05/2026

Dear Paula,

Thank you so much for sharing such a detailed and thoughtful review.

We completely understand that purchasing professional equipment online can feel like a big decision, especially when you are not able to see or test the machine in person first. We’re very happy to hear that our customer service team was able to answer your questions clearly and help you feel more confident before placing your order.

We’re also glad that your 3-in-1 laser arrived safely, was well packaged, and started smoothly after setup. It’s wonderful to hear that Erica provided thorough training, answered all your questions, and helped you feel ready to use the equipment properly.

Your satisfaction with the treatment results means a lot to us. At Canta Esthetic, we truly care about providing professional-grade machines along with reliable support, training, and after-sales service.

Thank you again for trusting Canta Esthetic and for recommending our company. We sincerely appreciate your support and look forward to continuing to assist you and your business.

Warm regards,
Ada Salazar
Canta Esthetic Customer Service Team
info@cantaesthetic.com