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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I received a machine that didnt work and the customer service team was so friendly and helpful. They got me a new working machine very quickly, were super responsive and communicative. They answer all... Ver mais

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Classificada 5 em 5 estrelas

The support team is wonderful and very attentive. I had to return my item due to a financial situation and they were super understanding and quick to respond and give me all the information that was... Ver mais

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Classificada 5 em 5 estrelas

Everything arrived on time and the machines work great, the customer service is the best!! I would definitely buy from this company again, highly recommended 100% Todo llegó a tiempo y las máquinas... Ver mais

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Classificada 5 em 5 estrelas

Although my package was delayed due to it being temporarily out of stock the customer service team was amazing ! They kept me updated on the package via email and honestly when customer service is gre... Ver mais

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Informações sobre a empresa

  1. Fornecedor de produtos de beleza
  2. Fabricante de cosméticos

Escrito pela empresa

myChway Online is a supplier of cavitation, radiofrequency, laser lipo, fat freezing, hydro dermabrasion, ultrasonic skin scrubbers, and other aesthetic equipment, and we are committed to providing our clients with safe and efficient fat reduction treatments and aesthetic skin care procedures.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

322 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Happy so far!!

My first concern is one of my banks wouldn't allow me to purchase because it said it was from China.
With that in mind, I was now more concerned on whether I would spend that large amount of money, if I'd receive the product (I've had that issue in the past with other companies in China). After researching the company and reading many glowing reviews, I decided to try it. I transferred money to a different account and I was able to purchase the laser lipo machine. To my surprise, it came from the upstate area (New Jersey, I believe). Miya stayed in contact via email to let me know the status of my package and I was able to track it. I felt a lot more comfortable that it wasn't a scam.
I received the package with no issues. I did have to sign for it. I set the machine up with easy today and tried it for the first time. Everything worked great. I had previously been working with a doctor using their laser lipo machine and their's worked great. I am hoping this product will work well in time also. The machine is very easy to use.
I did not realize the product came with the elastic belts to hold the paddles in place, so I had ordered some locally. I was also concerned if it was the typically 3 prong US outlet (It is). They also sent me a nice "thank you" gift, what a nice bonus that i wasn't expecting!
I'll come back in a month or so to review if the machine works as well as the one at the doctor's office did.

Thank you so much Miya!

31 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great Customer service, quality machine

I received a machine that didnt work and the customer service team was so friendly and helpful. They got me a new working machine very quickly, were super responsive and communicative. They answer all questions you have about operation as well. The new machine works great, I would definitely buy from them again!

1 de maio de 2026
Opinião espontânea
logótipo da mychway.online

Resposta da mychway.online

Thank you so much for your kind feedback! We’re glad our customer service team could assist you quickly and that the replacement machine is working well. Your satisfaction means a lot to us, and we truly appreciate your trust and support.

Classificada 5 em 5 estrelas

I got all 3 of my machines from here…

I got all 3 of my machines from here and love them . Their customer service is top tier

1 de abril de 2026
Opinião espontânea
logótipo da mychway.online

Resposta da mychway.online

Thank you so much for your support! We’re thrilled to hear you love all your machines and that our customer service met your expectations. We truly appreciate your trust.

Classificada 5 em 5 estrelas

Great customer service

Great customer service! Thank you for responding and handling my questions and needs so quickly in a professional and kind way!

13 de maio de 2026
Opinião espontânea
logótipo da mychway.online

Resposta da mychway.online

Thank you for your wonderful feedback! We truly appreciate your kind words and are glad we could assist you quickly and professionally. Your satisfaction means a lot to us!

Classificada 5 em 5 estrelas

The support team is wonderful and very…

The support team is wonderful and very attentive. I had to return my item due to a financial situation and they were super understanding and quick to respond and give me all the information that was needed. Very easy to get ahold of.

5 de maio de 2026
Opinião espontânea
logótipo da mychway.online

Resposta da mychway.online

Thank you for your kind feedback! We’re happy to hear our team was able to support you with understanding and clear communication. We truly appreciate your trust and are always here to help if you need anything.

Classificada 5 em 5 estrelas

Package delayed but great customer service

Although my package was delayed due to it being temporarily out of stock the customer service team was amazing ! They kept me updated on the package via email and honestly when customer service is great but my package is delayed thats still a 10/10 from me !

30 de abril de 2026
Opinião espontânea
logótipo da mychway.online

Resposta da mychway.online

Thank you so much for your understanding and kind words! We truly appreciate your patience during the delay, and we’re very happy to hear that our customer service team kept you well updated. Your support means a lot to us!

Classificada 1 em 5 estrelas

I purchased my laser 3/11

I purchased my laser 3/11. Not only did it say “us stock” it was indeed from China. It took over 6 weeks to get to me and when it did they originally gave incorrect shipping information.
I have reached out several times and their 24/7 support is also false advertising.
When my laser arrived it has no user manual or training instructions as promised. I have reached out via email and phone several times for these things and been ignored completely.
0/10 would NOT RECOMMEND

11 de março de 2026
Opinião espontânea
logótipo da mychway.online

Resposta da mychway.online

Thank you for your feedback, and we’re sorry for the inconvenience caused.

Our inventory is updated in real time. The item you purchased is a hot-selling product, and at the time of your order, it was out of stock in our US warehouse, so we arranged shipment via our DDP shipping method from overseas, which may take longer.

We have reviewed our communication records and confirmed that we responded to your inquiries and also provided a partial refund as compensation.
The electronic user manual and operation tutorial videos have now been sent to your email. Please kindly check your inbox.

If you have any further questions, feel free to contact us anytime via email service@mychway.online or WhatsApp +86 18926771372. We’re always here to help.

Classificada 5 em 5 estrelas

10/10 highly recommend I have purchased…

10/10 highly recommend I have purchased two items from this company I’ve received my product quickly. Also quick response regarding any questions. I will continue to make purchases with this company.

9 de abril de 2026
Opinião espontânea
logótipo da mychway.online

Resposta da mychway.online

Thank you for your amazing feedback and recommendation! We’re so glad to hear you received your orders quickly and had a smooth experience with our support team. We truly appreciate your continued trust.

Classificada 5 em 5 estrelas

Everything was perfect

Everything was perfect! Customer service is awesome. They reply every single question really fast. They help with everything even customs. I am located in Spain for reference.
I can't be more happy with my machine. Really great quality. I will buy more from them.

1 de abril de 2026
Opinião espontânea
logótipo da mychway.online

Resposta da mychway.online

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our customer service and the quality of your machine. It truly means a lot to us.

Classificada 5 em 5 estrelas

EXCELLENT XUSTONER SERVICE.. HIGH QUALITY MACHINE

The customer service at Mychway is OUTSTANDING! They respond quickly and make sure to resolve any problem you may have, if any.

The machine is perfect, I have no complaints!

High quality machine.

And FAST DELIVERY!

31 de março de 2026
Opinião espontânea
logótipo da mychway.online

Resposta da mychway.online

Thank you for your amazing feedback! We’re glad to hear you’re happy with our responsive customer service, the quality of the machine, and the fast delivery. Your support is truly appreciated.

Classificada 5 em 5 estrelas

Customer service Miya was swift in…

Customer service Miya was swift in response to my email and f/up action. I was surprised bcse I waited outside the window to report a missing item, however they could see by tracking, I had not received the second part of my order. I was very Impressed and I’m EXTREMELY Happy with outcome.. Thanks a BILLION MIYA! 🙃

17 de março de 2026
Opinião espontânea
logótipo da mychway.online

Resposta da mychway.online

Thank you for your kind feedback! We're thrilled to hear that Miya was able to assist you quickly and resolve the issue smoothly. Your satisfaction means a lot to us—we truly appreciate your support!

Classificada 5 em 5 estrelas

First time customer

First time customer. I purchased s shape with 30k and 50k machine. This machine has two handles one for cavitation the other one is vacuum. I have been using it half a month now about 2-3 times a week all over my body meaning: my underarms, my inner thighs and my abdomen. The machine is really easy to assemble and easy to use. Its very intuitive to understand. I can also tell that the machine is legit, its strong and feels professional. The results arent that visible yet but I one thing I can tell you so far that those areas are more tighter for sure. So with a regular usage I am sure that it will bring changes to my body. Also the customer service is very nice too! Overall, I dont regret buying this machine.

16 de março de 2026
Opinião espontânea
logótipo da mychway.online

Resposta da mychway.online

Thank you for your detailed feedback! We're glad to hear the machine is easy to use and that you're already noticing firmer results. With consistent use, you should see even more visible improvements. We truly appreciate your support and kind words about our customer service!

Classificada 5 em 5 estrelas

Mychway is the best!!

Mychway is the best!!! Thank you for customizing my machine. One of the trays was broken while en route for delivery. The tray was replaced and I received an extra one just in case. Amazing customer service!!!

13 de março de 2026
Opinião espontânea
logótipo da mychway.online

Resposta da mychway.online

Thank you so much for your kind feedback! We're very glad you’re happy with the customized machine and our service. It’s always our pleasure to help. We truly appreciate your support!

Classificada 5 em 5 estrelas

Best service

Best service, best communication 👌

14 de março de 2026
Opinião espontânea
logótipo da mychway.online

Resposta da mychway.online

Thank you for your kind feedback! We're glad you’re happy with our service and communication.
For any further inquiries,plesae feel free to reach out.

Classificada 5 em 5 estrelas

So happy with my purchases and experience with Mychway

I've bought multiple devices from Mychway and have always been super happy with them. They arrive quickly, they operate flawlessly and I always feel like I get more than my money's worth.
I've contacted Customer Service to ask specific product questions and I've always received a friendly, detailed and helpful answer fast. They make it so easy to get help from an intelligent human: they don't make me jump through multiple AI hoops or make it difficult to find a help link on their website - I can also use WhatsApp to get immediate support.
I'll continue to be a customer forever - their prices are great, they offer really good promotions and sales and they sell incredible products.

9 de março de 2026
Opinião espontânea
logótipo da mychway.online

Resposta da mychway.online

Thank you so much for your kind words and continued support! 😊 We’re thrilled to hear that you’re happy with our devices and customer service.

Classificada 5 em 5 estrelas

Great customer service they are very…

Great customer service they are very nice and respond fast !

24 de fevereiro de 2026
Opinião espontânea
logótipo da mychway.online

Resposta da mychway.online

Thank you so much for your kind words! 😊
We’re glad to hear you’re happy with our customer service and quick responses. It’s always our pleasure to assist you. We truly appreciate your support!

Classificada 5 em 5 estrelas

Customer service is great …Love my device

Customer service is great and very responsive. I recieved my devise in less than a week. I love my 7 in 1 cavitation machine as I have gotten great results so far. I was a little intimidating as it looks fo professional and structured so sturdy. a beautiful addition to my practice

20 de fevereiro de 2026
Opinião espontânea
logótipo da mychway.online

Resposta da mychway.online

Thank you so much for your wonderful feedback! 😊
We’re thrilled to hear that you received your device quickly and that you’re already seeing great results with your 7-in-1 cavitation machine. It means a lot to know it’s a beautiful and professional addition to your practice.
If you ever need any support, we’re always here to help. We truly appreciate your trust in us!

Classificada 5 em 5 estrelas

Exchange

I bought the 6 in 1 machine and had to teturn it. I worked with Alice who made the transaction smooth. I am happy wit mychway customer! I will continue to new a customer thank you!

4 de fevereiro de 2026
Opinião espontânea
logótipo da mychway.online

Resposta da mychway.online

Thank you for your feedback! 😊
We’re glad Alice could make the process smooth for you. We truly appreciate your trust.

Classificada 5 em 5 estrelas

Alice is the best!

Alice, my customer service agent, is beyond wonderful. I really appreciate that I am communicating with the same representative instead of many different people. I also really appreciate how she would respond to my inquiries within 24 hours! She was so helpful in helping me choose which machine would best fit my needs, and she was very patient in answering all my questions. I am really grateful for her help!!

25 de fevereiro de 2026
Opinião espontânea
logótipo da mychway.online

Resposta da mychway.online

Thank you for your kind words! 😊
We’re so glad Alice could help and provide great support. We truly appreciate your feedback!

Classificada 5 em 5 estrelas

Delivery issues but excellent customer service

I ordered this machine and our FedEx ground delivery left it at the end of my driveway on a busy highway. Unfortunately it disappeared. The customer service support was phenomenal and quick to respond thru every step. They helped solve the issue and am very satisfied. Its unfortunate they had to help through this due to delivery problems but they came out on top.

6 de fevereiro de 2026
Opinião espontânea
logótipo da mychway.online

Resposta da mychway.online

Thank you for your understanding and kind feedback. We’re sorry for the delivery issue, but we’re glad our team could assist you promptly and resolve the matter. Your satisfaction means a lot to us.

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