mychway.online Opiniões 

339
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I love this machine so much! It is perfect for my spa and super durable. The customer service is amazing and reliable, the contacted me immediately and made sure a received my machine in less than a w... Ver mais

Classificada 5 em 5 estrelas

The customer service is very responsive and super helpful as far as sending videos to help with any questions and set up. I have purchased 3 items from this company and will absolutely shop with them... Ver mais

Classificada 5 em 5 estrelas

I purchased the 6 in 1 Hydro Dermabrasion facial machine. I am very pleased with the hydro tool. It cleaned my skin amazing! I am also happy with the other extras. I am still learning how to use a f... Ver mais

Classificada 5 em 5 estrelas

I rated them 5 because eventhough the item was delayed, they were constantly in communication with me. Made me feel confident that the I will receive the item eventually. Kudos to the customer service... Ver mais

Informações sobre a empresa

  1. Fornecedor de produtos de beleza
  2. Fabricante de cosméticos

Escrito pela empresa

myChway Online is a supplier of cavitation, radiofrequency, laser lipo, fat freezing, hydro dermabrasion, ultrasonic skin scrubbers, and other aesthetic equipment, and we are committed to providing our clients with safe and efficient fat reduction treatments and aesthetic skin care procedures.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

339 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(339)

70 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great products and machines

Great products and machines.
I have been using MyChway for years!

2 de janeiro de 2025
Opinião espontânea
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Resposta da mychway.online

Thank you for your kind words and for being a loyal customer over the years! We're delighted to hear you enjoy our products and machines. Your support means a lot to us!

Classificada 1 em 5 estrelas

Scammed me out of a machine

Scammed me out of a machine, extremely illegal & unprofessional. And didn’t compensate honorably for a mistake on this companies machine ,again…. very unprofessional. False advertisement on a machine. Tried to work with them but they are unaware of the LAW; Seeking legal counsel.

26 de dezembro de 2024
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Resposta da mychway.online

We sincerely apologize for any inconvenience or misunderstanding you may have experienced.
We have thoroughly checked our records, and we can confirm that the product you successfully ordered and paid for has been shipped and signed for upon delivery.
Unfortunately, products that have not been paid for cannot be shipped.
If you have any further questions or concerns, please don’t hesitate to contact our customer at service@mychway.online or add our WhatsApp at +86 189 2677 1372.
We are happy to assist you in resolving any issues you may have.
Thank you for your understanding.

Classificada 5 em 5 estrelas

My order was received extremely fast…

My order was received extremely fast and their communication with me was excellent. I am definitely going to buy more supplies from this company and I recommend anyone needing great service to shop here.

1 de janeiro de 2025
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Resposta da mychway.online

Thank you so much for your kind words!
We're thrilled to hear that you had a positive experience with our service and delivery.
We truly appreciate your support.

Classificada 5 em 5 estrelas

I don’t even know where to start lol i…

I don’t even know where to start lol i love both of my machines i ordered an have been seeing results already. Plus amelia is the best rep to help if you don’t know how to operate the machines. I will definitely be ordering more only on this site.

19 de dezembro de 2024
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Resposta da mychway.online

Thank you so much for your kind words!
We're thrilled to hear you're seeing great results with your machines. Amelia will be so happy to know she was able to assist you.
We really appreciate your support.

Classificada 4 em 5 estrelas

Customer service A class..

Customer service A class... came in perfect condition and so far the machine seem to be working just fine... thank you mychway!! IM EXCITED TO SEE HOW WELL IT WORKS!!

30 de outubro de 2024
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Resposta da mychway.online

Thank you for your wonderful feedback!
We're so glad to hear the machine arrived in perfect condition and is working well so far.
We're excited for you to experience its full potential—thank you for choosing Mychway!

Classificada 5 em 5 estrelas

Excellent products and service

Excellent products and service! I am confident and happy with this company.

15 de outubro de 2024
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Resposta da mychway.online

Thank you for your kind words!
We're thrilled to hear that you're happy with our products and service. Your confidence in us means a lot.
Thank you very much for your support.

Classificada 5 em 5 estrelas

Just received 1 week of use

I just received it 1 week ago, it was a RF wand. The size is ok, I feel it a little big for the eye zone though. It comes with instructions which are very useful, but I watched several tutorials about the multiple options use. What I noticed is that the products (face creams, lotions) are absorbed so fast and I need to put more, otherwise the heat starts to be feeling uncomfortably, I tried it morning and night and my skin felt very dry, so I better try not daily and with a specific gel. eye puffiness is my issue, but as I felt it so hot, I will try with the gel too. Customer service is 24/7 available, they are kind and committed to solve any prob. I will probably approach to Mychway for more details on the use to get the best results

20 de outubro de 2024
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Resposta da mychway.online

Thank you for your feedback! We're glad the instructions were helpful.
Our customer service is available from Monday to Sunday, 9:00 AM to 6:30 PM (GMT+8).
If you need any further help, please feel free to contact us at service@mychway.online or add our WhatsApp at +86 189 2677 1372.

Classificada 5 em 5 estrelas

I bought a hydrofracial machine

I bought a hydrofracial machine, unfortunately one of the handle came in defective. I contacted the customer service department and they got in contact with me immediately and sent me a new handle and it worked perfectly!! I am so happy with my hydrofacial machine .. thank you for the great service.

3 de outubro de 2024
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Resposta da mychway.online

Thank you so much for your valuable feedback!
We sincerely apologize for the defective handle you received, but we’re glad our team was able to resolve the issue promptly.
We’re committed to improving our quality control to prevent such issues in the future.
Please note that all accessories come with a 3-month warranty.
If you have any further questions or need assistance, don’t hesitate to reach out—we’re always here to help!

Classificada 5 em 5 estrelas

The shipping was so fast and i have…

The shipping was so fast and i have really good communication with them..

2 de outubro de 2024
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Resposta da mychway.online

Thank you for your fantastic review!
We're glad to hear you were pleased with our fast shipping and communication.
We appreciate your support.

Classificada 5 em 5 estrelas

I received the machine within a week…

I received the machine within a week from purchase. Customer care has been helpful to send the manual and instructional link right away since it didn’t come with the unit. So far the machine works very well and very easy to manage.

7 de outubro de 2024
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Resposta da mychway.online

Thank you for your feedback!
It's great to know the machine is working well for you! If you need any further support, feel free to contact us anytime.

Classificada 5 em 5 estrelas

Customer Service was very helpful with order cancellation

Customer Service was very helpful and prompt when I had to cancel an order that I made in error.

24 de setembro de 2024
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Resposta da mychway.online

Thank you for your feedback! We're happy to hear our team helped you quickly with your order cancellation. If you need any more assistance, feel free to reach out!

Classificada 5 em 5 estrelas

I ordered my machine but wasn't able to…

I ordered my machine but wasn't able to use it for at least 10 days because I was waiting on the proper conductor solution that I ordered so use it with. I noticed that the timer button to reduce the time was not properly working. I inform the company and they took care of it immediately by sending me another unit and it arrived in time for me to start my body sculpting class September 4th. They were kind people and they handle the situation quick and easy. Because of that I truly appreciate it and that's the reason that I am giving them five stars. Because they handle business with me in a great manner I have now placed a order for another machine but different. I had a great sales representative and distributor. If you're starting out body sculpting they have a lot of good products for beginners. As long as we keep a great business relationship when I decide to open my professional shop I will also place my order with this company. They have some really good prices and some good people working for them.

28 de agosto de 2024
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Resposta da mychway.online

Thank you so much for your wonderful review!
We’re glad we could sort out the issue with your first unit quickly and that you’re now ready for your body sculpting class.

It’s fantastic to hear that you’re happy with our service and have already placed another order with us. We’re here to support you, whether you’re just starting out or expanding your business.

If you ever need anything or have any questions, feel free to reach out.

Classificada 5 em 5 estrelas

I have had a great experience

I have had a great experience! Any questions that I have or concerns are answered right away. Thank you for making my purchase a wonderful experience

18 de julho de 2024
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Resposta da mychway.online

Thank you for your feedback!
We’re glad you had a great experience and that we could help quickly.
If you need anything else, just let us know!

Classificada 5 em 5 estrelas

Amelia was fantastic! Great customer service.

Amelia was incredibly helpful and patient. She went above and beyond to resolve my issue.
Amelia provided excellent service. Highly recommend!

7 de agosto de 2024
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Resposta da mychway.online


Thank you for the great feedback!
We’re glad Amelia could help.
Your recommendation means a lot to us. If you need anything else, feel free to ask!

Classificada 5 em 5 estrelas

I love how they answer all your…

I love how they answer all your questions. There very professional I love this company moving forward I'm buying all my machines from mychway.

11 de agosto de 2024
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Resposta da mychway.online

Thank you for your wonderful feedback!
We're thrilled to hear that you appreciate our professional service and support.
If you have any more questions or need further assistance, feel free to reach out!

Classificada 5 em 5 estrelas

Great customer service

Great customer service. I had a problem with one of the connector ports and they replaced the machine. Working with Amelia has been great.

15 de julho de 2024
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Resposta da mychway.online

Thank you for your kind words!
We're glad we could resolve the issue with the connector port and that you're satisfied with the replacement.
If you need any further assistance, please don't hesitate to reach out.

Classificada 5 em 5 estrelas

Highly Recommended To All

Top company with excellent customer care. I purchased the S Wave RF & Cavitation machine from mychway.
The whole process from ordering to receiving the machine was easy.
The customer care provided is outstanding. Vary kindly helped me with any questions I had throughout the whole process and in a very friendly and timely manner. Such a lovely person to deal with.
All questions answered and help to choose the correct machine, a follow up on delivery and then again when I received the parcel.
I was also sent videos on how to set up and use the machine.
I would highly recommend this company to anyone looking for good machines and excellent customer service.
I will certainly purchase from here again in the future.
Thank you Vary for a lovely shopping experience ✨

23 de julho de 2024
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Resposta da mychway.online


Certainly! Here's a polished version of your template:

Thank you for your kind words!

We’re thrilled to hear that your experience with our company and the machine was both smooth and enjoyable. Your recommendation means a lot to us.

Should you have any further inquiries, please don’t hesitate to reach out to us at service@mychway.online or connect with us on WhatsApp at +86 189 2677 1372.

Classificada 5 em 5 estrelas

Email responses are quick and very much appreciated

Email communication for the unit has been easy and quick. I have only used the machine once, so I can not really tell if it works. However it would be great if there was some kind of explanation about different types of gel to use. Through all my research, I’m finding that you should use a thicker gel for the RF, like glycerin, instead of ultrasonic gel. And what type of oil gets used when doing the massage portion of the tutorials for say the face? I will say the machine came sooner than expected, so that was great. One of the screw holes stripped very quickly (the one where the Bio LED light goes), although it would be beneficial I think if the video showed you exactly which screws to place here beforehand.

23 de julho de 2024
Opinião espontânea
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Resposta da mychway.online

Thank you for your feedback! We're delighted to hear that the machine arrived earlier than expected and that our communication has been helpful.

We appreciate your suggestions and will pass them along to our team for improvements.

If you have any further questions or need assistance, please feel free to contact us. We’re always here to help.

Classificada 5 em 5 estrelas

Excellent customer service help

I had an issue with a machine that I bought. I needed a part so I sent a message. Within minutes Vary who was amazing in customer service responded. Not only did they send me another part very quickly within a few days, but they did not charge me for it. I had a great experience and this is my second machine that works very well. I will always be a dedicated customer. Thank you so much!

17 de julho de 2024
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Resposta da mychway.online

Thank you for your great feedback!
We're glad Vary could help quickly and that your second machine is working well.
We appreciate your loyalty and are always here if you need us.

Classificada 5 em 5 estrelas

It’s been a great experience thus far

It’s been a great experience thus far. Microcurrent/led device and gel came separately but very quickly. Customer service/communication has been good. And machine is in working order. I’ve only used it twice so I can’t speak to the results as of yet but have high hopes.

15 de julho de 2024
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Resposta da mychway.online

Thank you for your feedback!
We're happy to hear everything arrived quickly and that our customer service has been helpful. We’re excited for you to see the results as you continue using the device.
If you have any questions, feel free to reach out.

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