I love this machine so much! It is perfect for my spa and super durable. The customer service is amazing and reliable, the contacted me immediately and made sure a received my machine in less than a w... Ver mais
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Leia as opiniões dos outros
The customer service is very responsive and super helpful as far as sending videos to help with any questions and set up. I have purchased 3 items from this company and will absolutely shop with them... Ver mais
I purchased the 6 in 1 Hydro Dermabrasion facial machine. I am very pleased with the hydro tool. It cleaned my skin amazing! I am also happy with the other extras. I am still learning how to use a f... Ver mais
I rated them 5 because eventhough the item was delayed, they were constantly in communication with me. Made me feel confident that the I will receive the item eventually. Kudos to the customer service... Ver mais
Informações sobre a empresa
Escrito pela empresa
myChway Online is a supplier of cavitation, radiofrequency, laser lipo, fat freezing, hydro dermabrasion, ultrasonic skin scrubbers, and other aesthetic equipment, and we are committed to providing our clients with safe and efficient fat reduction treatments and aesthetic skin care procedures.
Informações de contacto
RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan, 518000, Shenzhen, Hong Kong
- (+852)561-47818
- service@mychway.online
- mychway.online
4,7
Excelente
339 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 33% das suas opiniões negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Happy with customer service
Happy with customer service, fast and effective service and attention
10 de março de 2024
Opinião espontânea
Resposta da mychway.online
Thank you for your positive feedback!
We are thrilled to hear that you are happy with our customer service.
If you ever have more questions or need further assistance, please feel free to reach out.
Amazing customer service
Because of careless methods of delivery, my machine was left in the lobby instead of brought to my door, taken to the leasing office for accountability, or place in a secure Amazon locker provided for all deliveries.
This company was extremely responsive, professional, and helpful; they provided the delivery company info and pictures to me and offer to rectify the issue. Very timely and accountable.
28 de fevereiro de 2024
Resposta da mychway.online
We sincerely apologize for any inconvenience caused by the delayed notification of your order delivery.
Upon reviewing the tracking information, we discovered that your package was successfully delivered on March 7th and left in the lobby/vestibule.
We kindly recommend reaching out to FedEx directly to verify the status of your package.
Our team will contact the carrier promptly to inquire about your package and will provide you with an update as soon as possible.
For any further inquiries or assistance, please do not hesitate to contact us at service@mychwway.online or add us on WhatsApp at +8619864581952.
We are committed to resolving this situation and ensuring your overall satisfaction with our service.
I tried to cancel my order and nobody…
I tried to cancel my order and nobody replied! I wanted a higher unit now I have this small unit I did not want
Update:
Company did respond eventually due to my cancellation request going somewhere else but they did respond once received. I was able to return and get what I wanted. They did help to my satisfaction and that was appreciated but I’m still waiting on my refund. I will update once that is received
2nd update! The company responded timely and has sent the refund. I appreciate their timely action on this. I purchased a different init and look forward to using that. I will review that later. Overall satisfied with the customer service here so far!
23 de fevereiro de 2024
Resposta da mychway.online
Hope this message finds you well.
We're pleased to inform you that we have successfully processed the refund to your payment account on March 25th. Kindly check your payment account for the refund.
We appreciate your patience and understanding throughout this process.
Rest assured, we are committed to improving our service and ensuring a better experience for our customers.
If you have any further questions or concerns, please don't hesitate to contact us via email (service@mychway.online) or WhatsApp (+8619864581952) at any time.
Thank you for your understanding.
Fast shipping
Fast shipping. It was easy to put together and it came with multiple set of instructions. Everything is working great for me at the moment.
25 de fevereiro de 2024
Resposta da mychway.online
Thank you for taking the time to share your positive feedback with us! you at the moment.
If you ever have further questions or need assistance, please don't hesitate to reach out.
We appreciate your support.
Love the quality and customer service
Love the quality and customer service, fast shipping
5 de fevereiro de 2024
Resposta da mychway.online
Thank you so much for your positive feedback!
We truly value your satisfaction.
If you have any further comments or suggestions, feel free to let us know.
Machine arrived timely
Machine arrived timely, intact and customer service was superb. Any questions I may have had were addressed right away. Great customer service.
9 de fevereiro de 2024
Resposta da mychway.online
Thank you for your positive feedback!
It's fantastic to know that you had a great experience with our customer service, and we appreciate your acknowledgment of our prompt assistance with any questions you had.
If you ever have more inquiries or need further assistance, feel free to reach out.
Quick shipping and great prices
Quick shipping and great prices. And my device is exactly as shown. They also send you a user manual that is very informative. I already have another order otw for another's device! Very satisfied with my purchase so far.
2 de fevereiro de 2024
Resposta da mychway.online
Thank you for taking the time to share your positive feedback!
We appreciate your continued trust and loyalty, and we look forward to fulfilling your upcoming order for another device.
If you ever have any questions or need assistance, feel free to reach out.
I love the products and the prices but…
I love the products and the prices but I would've liked there to be bilingual people to help assist.
14 de janeiro de 2024
Resposta da mychway.online
Thank you for your feedback!
We appreciate your suggestion regarding bilingual assistance, and we'll consider it to enhance our customer support.
Your input is valuable to us, and we aim to provide the best possible shopping experience.
If you have any more suggestions or specific areas for improvement, please feel free to share.
I love my machine but I didn't receive…
I love my machine but I didn't receive the red light belt with purchase and almost forgot it came with it and there was nothing in writing stating that it would be shipped from China and out of stock in the US.But I reached out and recieved a quick response so will be expecting a shipment soon.
10 de fevereiro de 2024
Resposta da mychway.online
Thank you for your feedback.
We're grateful for your enthusiasm for our machine and apologize for any inconvenience caused by the missing red light belt.
Please note that we have warehouses in both China and the US. Unfortunately, the red light belt is currently out of stock in our US facility, so we'll be shipping it from China.
Kindly be informed that our office was closed from Feb. 9th to Feb. 14th due to the Chinese New Year Holiday.
This may result in a slight delay in shipping your order. Rest assured, we'll prioritize your shipment upon our return and notify you once it's dispatched.
We regret any confusion about the shipment origin and stock status.
We're actively working to enhance the clarity of such information in the future.
Your satisfaction is our priority, and we appreciate your understanding and patience.
Should you have further concerns or questions, please don't hesitate to contact our customer support team.
Excellent customer service and fast delivery!
Excellent customer service and fast delivery! I received my order in just 3 days. Thank you!
29 de janeiro de 2024
Opinião espontânea
Resposta da mychway.online
Thank you for taking the time to share your positive experience with us! Your satisfaction is important to us, and we appreciate your trust in our services.
If you ever have further inquiries or need assistance, feel free to reach out at service@mychway.online.
Prompt service
Prompt service.
I received a fast response when I was missing the holders on the machine I purchased. Amelia replied fast and had the part shipped with no extra cost. I haven’t had a chance to use the machine due to my busy schedule, but hopefully I’ll update you soon.
22 de janeiro de 2024
Opinião espontânea
Resposta da mychway.online
Thank you for your kind words.
Ensuring our customers receive the necessary support is a top priority for us, and we're glad we could assist you in promptly shipping the missing holders.
If you have any further questions or need assistance in the future, feel free to reach out.
I had wonderful customer service
I had wonderful customer service. Prior to sending my order, I was contacted to make sure that I had ordered the correct replacement part. I felt this was above and beyond the typical experience. I was given email notifications regarding shipping. My replacement part arrived when I was told that it would, and it was the correct part. A really nice experience. I' recommend this company.
13 de janeiro de 2024
Resposta da mychway.online
Thank you for taking the time to share your experience with us.
It's fantastic to know that our communication, from the pre-shipping contact to the email notifications, contributed to a smooth and satisfying experience for you.
Your recommendation means a lot to us, and we are grateful for your trust in our company.
Good customer service
Good customer service for me is paramount in order to trust a company’s integrity, products and services. MYCHWAY company meets my expectations. Their level of professionalism and commitment to their customers is outstanding! In addition my machine is of superior quality and I love it! I can’t wait to my next purchase! I highly recommend this company and it’s amazing products.
15 de janeiro de 2024
Opinião espontânea
Resposta da mychway.online
We're delighted to hear that our customer service has met your expectations.
We take pride in providing superior quality products, and we're thrilled that you love your machine.
If you have any further questions or need assistance, feel free to contact us at service@mychway.online.We are always happy to help.
Very quick shipping and great results!
Very quick! So far machine is working great!
5 de janeiro de 2024
Opinião espontânea
Resposta da mychway.online
Thank you for your positive feedback!
We're delighted to hear that you experienced very quick shipping and that the machine is working great for you.
Your satisfaction is our priority, and we're pleased to have met your expectations.
Excellent customer service!!!! 100/10!!!
Excellent customer service! I contacted Amelia is regards to an issue I was having with my machine and she replied back in a very prompt manner. She helped me figure everything out with a lot of ease! Thank you Amelia! I now have a fully functioning machine they replaced for FREE!!! Thank you Mychway for your amazing service I will 100% recommend to all fellow beauty industry workers!
13 de janeiro de 2024
Opinião espontânea
Resposta da mychway.online
Thank you for your fantastic feedback!
If you ever need further assistance or have more questions, don't hesitate to reach out.
Your satisfaction is our priority.
My laser was delivered 3 days earlier…
My laser was delivered 3 days earlier than it said, so I’m extremely happy aboust the fast shipping. When I got it the password didn’t work, however I reached out to Amelia and she quickly responded and helped me get it figured out. The machine works great. I love that it has the cooling tip, it makes the experience pretty painless. I also have the fat cavitation machine and it works great. Next I plan on getting the tattoo removal machine.
11 de janeiro de 2024
Opinião espontânea
Resposta da mychway.online
We appreciate your feedback and are thrilled to hear about your positive experience with our fast shipping and customer support.
If you have any further questions or need assistance, feel free to reach out. Thank you for choosing our products!
Excellent customer service!
Excellent customer service!
When I got first machine, it was malfunctioning, after sending a video and images of it, the customer service rep issued a replacement for me. The agent was always very kind, and responsive. I just got the new machine and it is working good! I’ll recommend them!
10 de janeiro de 2024
Opinião espontânea
Resposta da mychway.online
Thank you for your positive feedback!
We apologize for any inconvenience caused by the initial malfunctioning, but we're glad our team was able to assist promptly by issuing a replacement.
If you have any further questions or concerns, feel free to reach out.
This is a fantastic product
This is a fantastic product, packaged very well, easy to use, easy to clean. My clients are very happy with the outcome of each session. Depending on the persons lifestyle, eating habits and level of activity, I have seen anywhere from 1 inch up to 4 inches off in one treatment. I like the fact that I can cover more area during the treatment. Great product!!! Great service!!!
29 de dezembro de 2023
Opinião espontânea
Resposta da mychway.online
We're thrilled to hear your positive feedback about our product!
We appreciate your acknowledgment of our efforts in providing a great product and service.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out.
We're committed to your satisfaction and look forward to serving you again!
Great customer service
Great customer service, I had an issue with an equipment delivered to the wrong address, they took care of the issue in a matter of a couple of days I had my equipment. Will definitely buy from them again!
13 de dezembro de 2023
Opinião espontânea
Resposta da mychway.online
Thank you very much for your positive feedback.
Your kind words are greatly appreciated.
Please feel free to contact us for any further inquiries.
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