mydome Opiniões 

209
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Totally unacceptable customer service. Does not respond to e-mails, feedback form or phone calls. Probably a scam organisation as no response given to emails or telephone messages. Faulty p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Some time ago l purchased a Light Switch Timer (UK113) which provided continuous satisfaction and was 100% reliable.Unfortunately,after many years of daily operation,a small internal part broke and... Ver mais

Classificada 5 em 5 estrelas

Has made us feel that we and the house are safe and secure when we go out or away for the last approximately 10 years. Much easier to install and operate than many alternatives we have tried, an... Ver mais

Classificada 5 em 5 estrelas

Just thought I'd tell you my experience with my dome, My driveway alarm stopped working so I contacted mydome customer services. Could not be happier with their response replaced the faulty base un... Ver mais

Informações sobre a empresa

  1. Smart Shop
  2. também em
  3. Fornecedor de sistemas de segurança
  4. Grossista de aparelhos electrónicos
  5. Loja self-service

Sobre mydome

Escrito pela empresa

mydome | Protect your home

mydome is a well established UK based, multi -channel consumer products brand that has built up a reputation over more than 10 years. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality products.

When we started mydome our aim was simple, create products which are well designed, reliable and simple to use. 10 years on our focus remains on quality, innovation and our customers. We can be found on the high street, in major retailers and DIY stores throughout the country. Our products have been recognised as being reliable and innovative, having won multiple awards.

Bringing peace of mind to homeowners since 2011 and taking your home in to the future one step at a time


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

209 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(209)

20 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

the kits work as described and so far…

the kits work as described and so far customer service has been excellent. mydome have gone above and beyond in sorting out a small issue i had. i would highly recommend them to friends and family

27 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Driveway alarm - 5 Stars.

Driveway alarm. ‘Mydome’ gives excellent customer service which is rare these days. I purchased a base unit and two sensors, one for the front driveway and one at the rear of my property. They work brilliantly, a different tone set for each, letting me know if someone is approaching the house. An issue developed with my base unit and so I emailed the seller. It was a few weeks until the same model was in stock but received it in the post, along with a complimentary doorbell. Their communication is very good and they seem intent on building a happy customer base. I would have no hesitation in buying products from this company again. 5 Stars from me. 👍🏻

6 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Driveway Alarm - Great Product

I have just installed the driveway alarm with a third sensor. I got to tell you it really works very well. I can silence it through the day and set the chime at night. Confident should anybody approach I will know. Great product.

6 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Affordable and super simple to install.

I sent for and received the double sensor system and it arrived on time and in perfect condition. I also sent an email to Customer Services to enquire if it was possible to add extra receivers and again I had a very prompt and helpful reply.
After unboxing the sensors and receiver I then followed the simple set up guide and programmed individual alerts for each one. Everything worked fine so I then introduced a timer and now the whole system in in place, all working perfectly even though I live in a cottage bungalow with thick stone walls.
Within the next week I shall introduce another sensor and receiver.
This is remarkable affordable and most certainly easy to install.
The customer service is quick to respond, very helpful and polite.
Highly recommended.

26 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Professional Service and Customer Care

Professional Service and Customer Care

Had to contact customer concerning an unforeseen and unexpected problem with a motion sensor. The unit had been working efficiently. Customer care were quick to respond and able to identify and rectify the issue. A replacement part under warranty at no expense. A very professional service. Thankyou.

19 de agosto de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I contacted mydome customer services…

I contacted mydome customer services for advice when my driveway alarm reciever developed a fault. As it was still within the warranty period a replacement was dispatched within days. Excellent communication, first class customer service from Nadeem Esa. Quality goods from a company that cares. Thankyou.

29 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

5 star treatment

Had a problem with my receiver but contacted my dome without hesitation replaced my unit,5 star treatment, on my 2nd unit they found a fault with them all and gave me an option to have an alternative model or wait 3/4 months till they got the unit through, all this even though my unit was out of warranty absolutely fantastic customer service

27 de julho de 2022
Opinião espontânea
Classificada 3 em 5 estrelas

Driveway Alert.

Driveway Alert, the receiver failed after six months, I have contacted the company by phone and by email, but they do not call back or reply to emails.
They have now contacted me after a week and I will add further comments when the issue is resolved.
One week on and Mydome have not made further contact with me to resolve the issue. Very disappointed.
The company have now replaced the faulty receiver. Thank you. So I am now a happy customer and I have changed the Star rating from 1 to 3 stars.

15 de julho de 2022
Opinião espontânea
logótipo da mydome

Resposta da mydome

Hi there Adrian, thank you for taking the time to leave a review. I am sorry for the experience you've had so far, rest assured our team will continue to work towards your satisfaction.

We would love the opportunity to improve your overall experience. Please feel free to reach out to our dedicated support team so they can look into this for you.

https://mydome.co.uk/contact/

To help ensure a fast resolution please include the following details:

order number
full name
email address
contact number
full billing address, including post code.

Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster.

Thanks Tracey

Classificada 5 em 5 estrelas

Had an issue with a driveway sensor

Had an issue with a driveway sensor, they gave great troubleshooting steps over the phone, however the unit was faulty. Great communication via email and replaced the unit no issues. Brilliant customer service and communication. Would highly recommend this company.

22 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great product and service - highly recommended

Have had Arctic II product for 6 months and it works brilliantly. I’ve also just contacted their customer service team to swap over my door bell cover and they were superb - quick, efficient and very helpful. Look no further if you need a wireless door bell kit!

20 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

A Christmas gift that has proved to be…

A Christmas gift that has proved to be excellent value, as they say, it does what it says on the tin.
Had a minor problem, contacted the support team and received a positive response within days. I highly recommend Mydome.

6 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I e mailed the support team at my dome…

I e mailed the support team at my dome regarding clarification on detection abilities of their different gas detectors.
I was very impressed with the very quick response time and honest feedback from Nadeem. Unfortunately they do not have a detector for R32refrigerant at this time, however I look forward to using their products in the future.
Mydome certainly seem to have a very efficient knowledgeable technical team to support what appears to be a good product.
Thank you.

24 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great product and i would highly…

Great product and i would highly recommend it. You don't have to be home as the switch comes on and off at your desired set time...Also very easy to install and great for security when you are not home or on holiday.

23 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommend.

Chose this company. because it looked good value for the quality, Was not wrong. Had a small problem ,so I rang the number , So good to be answered by a human. No hassle .No problem ,instantly said they would send a replacement. Well done Oliver. service as it should be. Highly recommend "Mydome"

19 de maio de 2022
Opinião espontânea

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