MyFirst Opiniões 4768

Cole was extremely lucky professional and helpful throughout the process of transferring my insurance policy

Cole was really lovely and listened to my questions and gave easy solutions thank you!

Great customer service, polite and answered all my questions

Spoke to Cole to increase the mileage on daughter’s policy. What a lovely young man, courteous, friendly and very helpful.

Cole was super helpful today. Really efficient and sorted everything we needed quickly and thoroughly.

Really nice team and very understanding and helpful to new drivers

Got a quote for my grandaughter online, but having completed the form, got a message that they would call me with my quote, which seemed odd. They did call and all seemed good from a price perspective until some of the answers to my questions were vague and I asked for the quote to be emailed to me, itemising the terms and conditions, particularly of the Telematics box, but apparently they are unable to do this??
Also the deal offered had to be accepted and deposit paid by 7pm yesterday. I sent the following email this morning and guess what, no reply. IMO this is pressure selling by staff who are probably incentive driven to close the deal.

Hi,
The PDF document you have sent is generic and nonspecific to either the vehicle or proposer.
The telematics is not even mentioned!
The scope of the telematics that you are selling should be laid out clearly in writing with the price and all terms and conditions.
It’s nice that MyFirst gives the opportunity to talk through customers requirements, but the outcome of that conversation should be an emailed quote as it is with the other companies, containing all the information.
Why are Myfirst unable to do that??

Thanks, but no thanks.

Christian is very helpful, knowledgeable and patient. His manner is warm and friendly and immediately I felt at ease.
He offered different options which was great. He showed his reliability when he called back when he said he would and went out of his way to get what we needed in spite of the late hour. I would not hesitate in recommending him and sincerely thank him for his efforts on my behalf.

My First have been excellent, we have had various quotes for new driver insurance from lots of other insurance companies two of which I used for my other 2 children, this time the quotes was ridiculously expensive, however my first was by far the cheapest and most helpful on the telephone. I would highly recommend my first.

Lilly dealt with my call in a very friendly and helpful manner.Very polite whilst being professional the whole time.

quick to the point and great customer service

Truly first. Best instructor experience, Conor Fitzgerald was just the best. Man was Godsent for me in Bournemouth. He was absolutely detailed and never missed the slighted information needed in preparation for my test . Passed my test first time with few driving lessons. Absolutely magical. Thanks Conor?
Fourwheels all the way!

I spoke with Lilly today at my fist and was very impressed with her knowledge and her great customer service she provided. Would definitely recommend my first 💯%

Helpful and easy to talk to no rush with anything explained everything so well

Make sure you read the one star reviews before taking out a policy with MyFirst! At first they will sell you the dream policy and say go for the lower milage option 5000 miles and then top up. Tell you that there are 10 monthly payments because the deposit pays the first payment. Don't worry about the speed it doesn't matter if you go over by a little bit we don't panelise you for it. I asked you could drive at anytime of the day their reply was yes no problem. My daughter's score was one star for driving to college and work placement in the mornings and if we used it at night the same so be wary.

The deposit was hefty and our policy was not starting for a month. The black box was delivered and then the borderline harassment started with texts and phone calls for a month regarding the fact that the black box hadn't been fitted. I told them numerous times that I would not fit it until the insurance policy changed to theirs but still the harassment continued.

They took the first payment when they said they wouldn't and when I rang to complain they said they had listened to the telephone conversation but not the second conversation when it was said and was basically told I had imagined it.

I had a bad feeling about it all and after 6 weeks cancelled the policy which involved a hefty £165 cancellation fee so 4 months cost us approx £1250 (deposit, monthly payments, sneaky fees and cancelation) for less than 2000 miles driving!
They scheduled a payment for the cancellation fee which they failed to implement and then rang a few days later telling me sternly that I hadn't paid!

More harassment regarding returning the black box for recycling with text messages/emails daily until the envelope arrived a week later and as soon as it came through the letter box I had a text asking to send it now the envelope had arrived. The texts continued until I posted it the next day.
I got cheaper insurance with Admiral for 12000 miles and no black box
It will be interesting to see what the reply will be to the points I have raised.
This is an honest review by a very disgruntled, financially worse off parent!!!!

Extremely disappointing experience with First Insurance. After taking out a policy, we realised within 2 days that we would not be proceeding due to affordability and contacted them well within the 14-day cooling-off period to cancel.
Despite sending multiple emails and making several calls, we received no proper response. We were even promised a callback that never happened. We also never received the black box, and the policy had not even started.
Shockingly, later around 5pm, we received a call insisting we pay over £300 for a policy taken out just 2 days earlier—with more than 5 days before it was even due to start—simply because we chose to cancel. This was extremely insensitive and unacceptable.
They claimed they had already provided a service simply by selling the policy, yet were attempting to charge for a black box that had not even been posted. This felt like a complete rip-off and showed a clear lack of care for customers.
The moment you sign, it feels like you are already locked in and the cooling-off period makes no real difference. There is pressure to take out the policy quickly, often at a high cost with limited benefits. It feels like young drivers are being targeted because they know people are desperate.
We are expected to pay and wait for a black box we would never even use because we cancelled. We genuinely felt taken advantage of.

Very frustrating experience—poor communication, lack of support, and feels like a complete rip-off. I would strongly advise others to check other insurance providers first before considering them.

Carl was very helpful and efficient when we took the insurance policy out.

Very clear and gave good advice as to how to reset the app. Also gave good advice on what car to buy regarding insurance brackets for young drivers. Many thanks!

Spoke to jess she was very helpful and really honest thank you !

Amazing company Callum went above and beyond to find us the best and most suitable quote for a new driver