MyFuels Opiniões 117

TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

The ordering was easy the delivery service was helpful but no delivery Time it just turned up good job we were in.

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered the Kiln Dried Mixed Hardwood Logs Bulk Bag it arrived on the date I requested ,due to doing shift work I asked via email to select a date and Steven was so helpful. Delivery driver was l... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Prompt delivery and consideration by the delivery person. As it was raining he provided very large plastic bags to cover the sacks of logs to prevent them from becoming wet. Also he wheeled them the l... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Sensible price, goods and delivery time. Sadly the courier let them down by damage to goods. Will use again, as compensation was swiftly organised with no quibble

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de lenha

Escrito pela empresa

MyFuels is a wholesale and retail supplier of solid fuels. We specialise in petrol station forecourt distribution, we wholesale kiln dried logs and associated products to be distributed to retailers across the UK and we have our own manufacturing facility producing pini kay wood briquettes supplying the UK wholesale market. We have a small shop selling all of our products at our site in Oxfordshire (OX7 4BZ) and we also have our own sub licensed AdBlue and screen wash production plant packing own label and private label items. Get in touch to find out more.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

117 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

After finally finding my address which…

After finally finding my address which took a while he got here and was kind.

I'm happy with that.

24 de maio de 2026
logótipo da MyFuels

Resposta da MyFuels

Thank you for leaving us a review. Our delivery driver is a great guy, must have just had trouble finding your address, sorry about that!

Classificada 4 em 5 estrelas

The ordering was easy the delivery…

The ordering was easy the delivery service was helpful but no delivery Time it just turned up good job we were in.

20 de maio de 2026
logótipo da MyFuels

Resposta da MyFuels

Thank you for leaving us a review. We're having another look into how to update customers with delivery dates and times, we just usually run into issues when any changes need to be made. If you come to order again soon, please let us know a safe place to leave your delivery until we have a chance to look at this.

Classificada 1 em 5 estrelas

Delivery does not work they keep the…

Delivery does not work they keep the money and don’t deliver

28 de março de 2026
logótipo da MyFuels

Resposta da MyFuels

Hi Giaco, I've just looked into this today and can see you ordered a gas bottle from the website to a non 'OX' postcode. We tried our best to include the local delivery information in as many places on each gas bottle web listing without going over kill - you'll see it is on the side bar as the page loads and again at the bottom of the listing.
I can see you placed the order on 28th March and the refund was processed on Friday 3rd April, within the same working week from receiving the order. I can assure you we are not trying to hold on to your money and any hold up will just be in the website processing the refund.
We work hard to deliver a good service and constantly take on feedback to make our service better. Leaving us two negative reviews for the same issue is damaging to our online reputation which could have been avoided completely had you read the web listing before purchasing.

Classificada 5 em 5 estrelas

I’ve used a few times now

I’ve used a few times now
Quick and easy delivery
And really good products

28 de março de 2026
logótipo da MyFuels

Resposta da MyFuels

Thank you for taking the time out to leave us a review, great to hear the positive feedback.

Classificada 1 em 5 estrelas

Avoid buying online

Buying online does not work. They don't deliver and try to keep your money. Had to do a chargeback from my bank

31 de março de 2026
Opinião espontânea
logótipo da MyFuels

Resposta da MyFuels

Hi Giaco, I've just looked into this today and can see you ordered a gas bottle from the website to a non 'OX' postcode. We tried our best to include the local delivery information in as many places on each gas bottle web listing without going over kill - you'll see it is on the side bar as the page loads and again at the bottom of the listing.
I can see you placed the order on 28th March and the refund was processed on Friday 3rd April, within the same working week from receiving the order. I can assure you we are not trying to hold on to your money and any hold up will just be in the website processing the refund.
We work hard to deliver a good service and constantly take on feedback to make our service better. Leaving us two negative reviews for the same issue is damaging to our online reputation which could have been avoided completely had you read the web listing before purchasing.

Classificada 5 em 5 estrelas

Nice back story to the wood sourcing

Have had 2 local delivery orders now. Both times really nice drivers. Once ina tail lift truck, the other with a trailer with it’s own crane.. Wood burns well etc

17 de março de 2026
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Resposta da MyFuels

Great to hear positive feedback on our staff and glad the wood is burning as it should!

Classificada 5 em 5 estrelas

Quick easy and good value

Quick easy and good value. I will definitely use them again.

9 de março de 2026
logótipo da MyFuels

Resposta da MyFuels

Great to hear this feedback, thanks for taking the time out to leave it.

Classificada 5 em 5 estrelas

Thankyou

Quick, no fuss delivery

9 de março de 2026
logótipo da MyFuels

Resposta da MyFuels

Thank you for taking the time to leave the review

Classificada 3 em 5 estrelas

Delivery updates don’t exist

Delivery updates don’t exist

23 de fevereiro de 2026
logótipo da MyFuels

Resposta da MyFuels

Hi Kevin, I've replied to similar reviews before regarding this and it really is difficult to update customers on delivery timings with the nature of delivery driving changing so often we often cause more damage than good when giving delivery updates.
We always recommend leaving us instructions on where to leave the delivery and we also cover our logs with a sheet in case it should rain so that nobody needs to be home for the delivery. However if you're really concerned or if there's a reason the delivery can't be left safely somewhere please give us a call and we will try to give an idea of the delivery date.
Many thanks
Steven

Classificada 5 em 5 estrelas

Prompt delivery

Prompt delivery, courteous and obliging driver and wood is great quality

17 de fevereiro de 2026
Opinião espontânea
logótipo da MyFuels

Resposta da MyFuels

Thank you for leaving us a review. Pleased to hear you're happy with the wood and i'll let the driver know he did a good job!

Classificada 5 em 5 estrelas

My Fuels is a brilliant company

My Fuels is a brilliant company. The quality of their kindling is excellent - much better and more generous in quantity than other local companies.

The logs are delivered efficiently and I was able to speak to someone who explained when on which day the logs would be delivered. Pricing is competitive and generally cheaper and delivery happens within 2 to 3 days.
I would recommend this company to anyone looking to stock up on good quality, slow burning logs.
In addition, we were given a free gift with this order which was totally unexpected - a chimney cleaning firelog!

18 de fevereiro de 2026
Opinião espontânea
logótipo da MyFuels

Resposta da MyFuels

Thank you for taking the time out to leave such a lengthy review. Really pleased to hear we're competitive and offering a good service!

Classificada 4 em 5 estrelas

I was expecting a call to say what day…

I was expecting a call to say what day to expect delivery but the logs just turned up - good job I was in.

26 de janeiro de 2026
logótipo da MyFuels

Resposta da MyFuels

Thank you for leaving us a review. Unfortunately when we tried to inform customers of delivery timings in the past it caused more harm than it did good as when something changed they all have to be notified again and many had put off doing things to wait for our delivery.

The best solution we came to was to ask customers to leave instructions on where is best to leave the order should they not be home. This can be done at the checkout stage on the website or by emailing/calling us after placing an order.

Classificada 5 em 5 estrelas

One day delivery !!!

One day delivery !!!! Great company with extra quick logistics .

2 de fevereiro de 2026
logótipo da MyFuels

Resposta da MyFuels

Thank you for taking the time to leave us a review. Pleased to hear we could get your order out quickly.

Classificada 5 em 5 estrelas

excellent service

excellent service ,
Carol was excellent from start to finish as well as Steven . we will continue to use this company
many thanks

23 de janeiro de 2026
logótipo da MyFuels

Resposta da MyFuels

Many thanks Graham, great to receive such good feedback.

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