My Jewellery Story Opiniões 

984
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I order a pair of Bella earrings in gold and got a silver pair for free. I thought that was a great deal and figured if they are poor quality I didn’t really spend too much. To my surprise, these were... Ver mais

Classificada 5 em 5 estrelas

This company never fails. The earrings i purchased are substantial and beautiful. I love them because I’m always losing post earrings, but the style of the Bella never fall off. They are so affordable... Ver mais

Classificada 5 em 5 estrelas

I have ordered many pairs of earrings for myself and as 🎁 gifts. Would not gift if I didn't love them. Beautiful colors, quality and appearance. Delivery faster than expected What's not to lik... Ver mais

Classificada 1 em 5 estrelas

Nice earings but God they are cheaply made.. I ordered them after reading hypo-allergenic but I only tried them on n itched like crazy. Total waste of money customer service was crap I was just told t... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Designer de jóias

Escrito pela empresa

Here at My Jewellery Story, we believe that quality jewellery shouldn’t be expensive, must be 100% hypoallergenic, and that everyone should have access to the perfect piece to elevate any look.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

984 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 90% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(984)

88 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

Still waiting after three weeks

Still waiting after three weeks, tracking says that they are with the post office, and they thrive on incompetence.

8 de agosto de 2026
Opinião espontânea
logótipo da My Jewellery Story

Resposta da My Jewellery Story

Hi Lola,

We’re really sorry to hear that you’re still waiting for your order after three weeks. We completely understand how frustrating this must be, especially when the tracking shows that your parcel is with the post office but hasn’t been delivered.

We’d really like the opportunity to look into this further and see how we can assist. If you’ve already been in contact with our Customer Care team, we’re happy to pick this up and investigate the delivery status again.
Please email us at help@myjewellerystory.uk
with your order number and details, and we’ll be more than happy to review this for you and work towards a resolution.

Kind regards,
Erika
MYJS Customer Care

Classificada 5 em 5 estrelas

Great Customer Service

When I received my highly anticipated earrings they were both damaged. The hoops were broken and twisted and I was very disappointed. I contacted customer service and they responded immediately and said they would get back to me with a resolution. Within hours they contacted me again and told me they were sorry for my experience and would send out a new set of earrings immediately. This is what I call excellent customer service. I would buy from them again because they made me feel like I can trust them.

6 de julho de 2026
Classificada 5 em 5 estrelas

Quick delivery

I was skeptical about ordering something from so far away because I’ve had bad experiences in the past.The earrings I ordered arrived, well packed and in just a short time
They are just as beautiful as the picture.

19 de junho de 2026
Classificada 5 em 5 estrelas

Great quality

Great quality, Great prices - I have ordered twice and been very happy with everything I've ordered.

31 de maio de 2026
Classificada 2 em 5 estrelas

I purchased earrings

I purchased earrings. They did not look like the ones advertised. Customer service is terrible and trying to make a return is difficult

26 de maio de 2026
logótipo da My Jewellery Story

Resposta da My Jewellery Story

Hi Julie,
We're sorry to hear this. We've replied to your message and are happy to assist with your return.
It appears the incorrect return form may have been used, so we've reached out to help complete the correct US return form and provide the appropriate return instructions.

Kind regards,
Erika
MYJS Customer Care

Classificada 5 em 5 estrelas

Great product!

I have ordered over a dozen pairs of the Bella earrings and find them to be good quality. I get so many compliments on the various colors, and lots of my friends have now ordered them, as well.

26 de maio de 2026
Classificada 4 em 5 estrelas

Sollte ein Geschenk sein

Sollte ein Geschenk sein. Ärgerlich, dass das Preisetikett nicht zu entfernen war, ohne Klebstoffspuren zu hinterlassen. Das müsste doch auch anders möglich sein.

21 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I have purchased 4 pairs of6mm earrings…

I have purchased 4 pairs of6mm earrings beautifully made dxcellnt service
How ever I of the jewels has come out of backing I emailed customer er services to ask what glue they recommended to reattach jewel to backing but no response very disappointing

6 de maio de 2026
Opinião espontânea
logótipo da My Jewellery Story

Resposta da My Jewellery Story

Hi Jacqueline,

Thank you for your feedback, and we’re very sorry to hear about your experience.

We’d really love the opportunity to learn more about the issue and assist you further. We’ve checked our inbox but unfortunately have not been able to locate your email.

We’d be more than happy to help with a replacement for the affected earrings. Please kindly inform us your order details so we can look into this for you as soon as possible.

We look forward to hearing from you and resolving this for you.

Kind regards,
MYJS Customer Care

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