My Little Wardrobe Opiniões 

114
TrustScore: 3 em 5

3,1

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Aussie company front with drop shipping from China. I paid extra hoping for a quality outerwear. The piece arrived already frayed with the material coming apart by touching it. Not even sure if it c... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Every single item I've ever purchased has been perfect. Exactly as pictured (if not, even better) super fast delivery. We've been purchasing from you guys for over 3 years now and won't be stopping an... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Items shipped from China. Long shipping times. Every items had a quality issue, from buttons oddly placed, to appearance looking much poorer quality than reflected in photos, to decals/graphics being... Ver mais

Classificada 5 em 5 estrelas

If you are shopping for your little ones, you need to check My Little Wardrobe out. MLW has got it all, and the quality is amazing. Everything arrived quickly, beautifully packaged, and the clothes... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupas para bebé
  2. Loja de moda infantil

Escrito pela empresa

At My Little Wardrobe, we’re proud to be a business that sources the most fashionable styles from local Australian designers and global brands for your little ones. Why? Because we believe that fashionable kids have more fun, and it all starts with their baby clothes. My Little Wardrobe stocks a wide range of brands, including Australian brands, so you can access trendy boutique baby clothes online, whatever your budget may be. As a one-stop-shop for all your baby needs, we are the obvious choice when it comes to finding new clothes for your baby or as a gift. Created for parents by parents, at My Little Wardrobe we believe in providing the best shopping experience for parents world wide. With fast shipping, easy online returns and a huge range from clothing to nursery and everything in between. We even have our own label, MLW By Design. Our label is designed in Australia and for our printed items, printed using eco friendly inks in our Gold Coast warehouse. We have partnered with easy payment providers like PayPay, AfterPay, ZipPay, Humm and Klarna to make shopping easy and affordable. There really is no other option when it comes to shipping for you mini because like we say, fashionable kids have more fun!


Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

114 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,1

Todas as opiniões

(114)

16 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Cheap, unlabeled, terrible sizing

Ordered 0-3 month jumpers and the unlabeled, cheap Chinese opens I received would fit a 2 year old. Very disappointed. Not paying out of my own pocket to return as I don't want to deal with this company any more. Also, I opted out of marketing emails and kept receiving them! Had to unsubscribe multiple times.

28 de fevereiro de 2023
Opinião espontânea
logótipo da My Little Wardrobe

Resposta da My Little Wardrobe

Hi Jen,

Thanks for taking the time to leave us your feedback. I can see our team is assisting you via email to confirm you have in fact been sent the correct sizing. No where have we said you must pay for a return. If you have not been sent the right size, we would be covering return postage cost. However, as per our returns policy, if you have been sent the right size, then yes return postage would be at your expense as this is considered a change of mind. Once received we would issue you a refund for the items returned.

I can see you only unsubscribed from our emails on the 24th of Feb 5 days after initially signing up and have not received an email since unsubscribing. We even reached out when you emailed asking about unsubscribing and you never replied.

We always appreciate feedback from our customers to improve our business but when the information provided isn't always factually correct (emails you have been sent) and while we are still assisting to resolve your query, it has somewhat misleading as it is not a true reflection of your experience with our business.

Thank you.
MLW Team

Classificada 5 em 5 estrelas

Happy and impressed

Super happy with my most recent purchase of the personalised summer set in baby blue the quality of it is amazing it came super quickly ! Great service thank you so much for our new goodies

10 de fevereiro de 2023
Opinião espontânea
logótipo da My Little Wardrobe

Resposta da My Little Wardrobe

Hi Summer,
Thank you for taking the time to write about your experience with us. I am so glad to hear that you loved your Personalised Summer Set! It is also great to know it arrived so quickly. Thanks again for your support🤩
Kind Regards,
MLW Team

Classificada 1 em 5 estrelas

I purchased baby clothes for a friends…

I purchased baby clothes for a friends baby, I would be embarrassed to give her these items. Absolute cheap, bad quality, over priced crap that came from China.

15 de fevereiro de 2023
Opinião espontânea
logótipo da My Little Wardrobe

Resposta da My Little Wardrobe

Hi Sarah,

Thanks for taking the time to leave us a review. Sorry to hear you were not happy with the items you purchased we stock a number of items and brands including over 50 Australian brands we are proud to partner with. These partnerships cater for all different budgets and styles.

If you wish to return the items through our simple returns process, you are welcome to reach out to our team. Please email us sales@mylittlewardrobe.com.au

Thank you
MLW Team

Classificada 1 em 5 estrelas

Terrible quality for the price

Terrible quality for the price, nothing was shipped to me in the correct size

Response to your reply-
You did hear back, I went back and forth for weeks with a team member but was told return of items would be AT MY EXPENSE. I didn’t find it fair that I would have to pay to return items that were shipped to me wrong and with your terrible customer service it was like speaking to a brick wall so I gave up on responding

24 de novembro de 2022
Opinião espontânea
logótipo da My Little Wardrobe

Resposta da My Little Wardrobe

Hi Lauren,

Thanks for taking the time to leave us a review. Sorry that you feel the items were not sent in the right size. I can see our team has been in contact with you back in mid December and offered for you to return the items for a store credit or refund but we never heard back.

Thank you
MLW Team

Classificada 5 em 5 estrelas

Love this store!

Love this store!
Great quality products, very affordable, unique designs!
Keep it going MLW team 👍🏼

5 de dezembro de 2022
Opinião espontânea
logótipo da My Little Wardrobe

Resposta da My Little Wardrobe

Hi Jesal,
Thank you so much for your support. I am really glad to hear that you are loving our products!
Warm Regards,
MLW Team

Classificada 1 em 5 estrelas

Agree with other customer review. HORRENDOUS QUALITY

Agree with other customer review. Horrendous quality!!!
All the clothes were made in China.
And they don’t make it easy to AVOID AT ALL COSTS
Even BIG W clothes are better!

3 de novembro de 2022
Opinião espontânea
logótipo da My Little Wardrobe

Resposta da My Little Wardrobe

Hi Oli,
Thanks for taking the time to leave us a review. I have to say I feel this isnt an entirely fair review given the interactions with us you have had. I can see from your conversations with our team you were given a returns link to return the items and when you had troubles with it instead of asking for assistance with our return portal as per your email you stated you wanted to keep the clothing instead. We have since replied to see if you still need help.
We stock a wide range of items including over 50 Australian brands to suit a wide range of budgets. Items we sell are made in various countries including China, Vietnam and some handmade right here in Australia.
Have a great weekend
MLW Team.

Classificada 5 em 5 estrelas

My Little Wardrobe obsessed!!

My daughter lives in My Little Wardrobe gear.. we are obsessed! They stock a great range of sizes for the little ones and have you covered for every season. Shipping for their own brand is so fast, and the quality is AMAZING.
Shipping for other stocked brands is very reasonable, and the team are very easy to communicate with.

20 de agosto de 2022
Opinião espontânea
logótipo da My Little Wardrobe

Resposta da My Little Wardrobe

Hi Jasmin,
Thank you so much for this lovely review of your experience with My Little Wardrobe. It has made my day to read that your daughter is always wearing our gear! Thank you again for supporting our small business.
Warm Regards,
MLW Team

Classificada 5 em 5 estrelas

Very Fast Delivery

I’ve never had a custom order arrive so fast!! These guys are unbelievable! Wonderful online service and a large range to shop from! Highly recommend shopping on my little wardrobe!

19 de agosto de 2022
Opinião espontânea
logótipo da My Little Wardrobe

Resposta da My Little Wardrobe

Hi Sarah,
It is great to hear that your custom order arrived so quickly. I am also happy to hear that you are liking our products. We are working hard to design, and source the cutest clothes for stylish kids, so your feedback on the range is really appreciated.
Kind Regards,
MLW Team

Classificada 5 em 5 estrelas

Couldn’t recommend a better shop

Couldn’t recommend a better shop ! Honestly our whole wardrobe and shoes are all pretty much MLW we love it so much!!! Such great quality, great prices !! Super stylish as well ! Pretty much won’t buy from anywhere else 😍

19 de agosto de 2022
Opinião espontânea
logótipo da My Little Wardrobe

Resposta da My Little Wardrobe

Hi Jasmin,
Thank you so much for your kind words. We love to hear that you are styling head to toe in My Little Wardrobe! We really appreciate you supporting our small business, it means the world to us.
Kind regards,
MLW Team

Classificada 5 em 5 estrelas

Super quick deliver and the jump suit…

Super quick deliver and the jump suit was the best!

18 de agosto de 2022
Opinião espontânea
logótipo da My Little Wardrobe

Resposta da My Little Wardrobe

Hi Nathan,
Thank you very much for posting this review about your experience with us. It is great to hear that you love the Jumpsuit!
Kind regards,
MLW Team

Classificada 5 em 5 estrelas

Great quality products

Great quality products. My wife loved the matching sets for her and bub and the hoodies (both adults and kids) are so warm. Highly recommend these guys

16 de agosto de 2022
logótipo da My Little Wardrobe

Resposta da My Little Wardrobe

Hi Brad,
Thank you for taking the time to write this awesome review! I am really happy to hear that your family was so pleased with our matching sets. Thank you very much for the high recommendation.
Kind regards,
MLW Team

Classificada 1 em 5 estrelas

AVOID AT ALL COSTS

Horrendous quality, terrible customer service and long wait times to receive items I can’t use. When I tried to receive a refund they only offered store credit which I do not want as I don’t want more crappy items from there. Avoid at all costs. Will be escalating my complaint until I receive a refund.

11 de agosto de 2022
Opinião espontânea
logótipo da My Little Wardrobe

Resposta da My Little Wardrobe

Hi Lyndsey,
Thank you for taking the time to leave us a review. Sorry to hear you were not happy with the items received. I have reviewed the correspondence with our team and you were offered to return the items for either a store credit or refund on your first interaction with us about this.

I can see you have today sent the items back and your refund will be processed as soon as they are received by our warehouse team.

Thank you
MLW Team

Classificada 1 em 5 estrelas

ANTS!!! Infested Package

When my order FINALLY arrived (honestly forgot about it because it took so long) it was covered with large ants and ant EGGS!!!! I opened the package in my kitchen expecting adorable clothes to show my mom and sister and instead ants were everywhere in the tightly sealed package and it was covered in what I thought was oatmeal or maggots.... My mom said they were ant eggs. HUNDREDS of EGGS!!

While I can't say where the infestation came from I can say I had several other packages that day that were fine and ant free. Further, the outfits were carelessly placed in the shipping package and not individually packaged inside so the infestation was right there on my onesies. I am not a professional shipper by any means but I always Ziplock my garments prior to shipping.

I reached out to the company to let them know about the infestation and was directed to wash the onesies and they should be good to go - FOR MY NEWBORN BABY! 100% Unacceptable. I asked to return the damaged goods and they directed me to package them up and ship them back on my dime. When asked for the shipping to be waived since the items arrived damaged, the request was ignored. I reached out again and was asked to send photos. Photos I don't have since all my mom heard as I opened the package was her pregnant daughter screaming. She immediately rinsed the garments in the kitchen sink before line drying them in the yard.

This experience has been a nightmare and the customer service, while prompt, is laughable. Probably shouldn't be selling adult clothing let alone precious baby clothes.

9 de junho de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

To be honest if I would of read the…

To be honest if I would of read the reviews before buying I probably wouldn’t of bought from here. That said when my parcel arrived I was pleasantly surprised! It did take 4 weeks but I was made aware the shipping time would be a few weeks due to Covid etc..so I was expecting it and wasn’t in any rush to receive them as I had ordered bigger sizes anyway.
Before my parcel arrived I dreaded it wouldn’t come and the outfits would be far from anything nice by the sounds if other people’s experience but as I said I was pleasantly surprised. The material isn’t the greatest but it’s not the worst either and the outfits are super cute! I also got them all half price and didn’t pay more than £12 for an outfit so I think I done pretty well. Thanks mylittlewardrobe :)

15 de janeiro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

This is Chinese business avoid at all…

This is Chinese business avoid at all cost the clothes I wouldn't put my dog in let alone a young child that's if you received the full order now in August 2022 they want my details this review is 100 percent my honest review from September 2021

31 de dezembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing little all in one

Amazing little all in one! Out second one and just ordered another this time in a different colour ready for the next size. Absolutely love it!

29 de dezembro de 2021
Opinião espontânea
Classificada 2 em 5 estrelas

Poor quality, odd design features

Items shipped from China. Long shipping times. Every items had a quality issue, from buttons oddly placed, to appearance looking much poorer quality than reflected in photos, to decals/graphics being poor quality. I was eligible to make returns, but postage would have cost the price of the return value.

28 de dezembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Missing item, terrible customer service, poor quality

Been waiting over a month for one of the items I ordered, sent several emails regarding my missing item and it’s been several days with no reply. So embarrassing that I ordered these items as a gift and the quality felt so poor. Wish I had read these reviews prior to purchasing off this website, really appalled never had such a horrible experience in my numerous years of online shopping. This is the only time I’ve ever been so disappointed and frustrated with the service that I’ve gone out of my way to review it.

20 de dezembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

AVOID THIS SCAM AT ALL COSTS

Same as all the previous reviews. Scam company who take your money and then send your order out from a warehouse in China. You might recieve it... you might not. Ordered a dress for Christmas day on 2/11/21. Thought this would be plenty of time. This didn't come and I have been trying to get a replacement or refund since. 5 weeks later and I'm being told to wait another 7 days for an update. Luckily I had placed the order through PayPal so I have been able to open a claim through them. Hopefully I will receive my money back, but it won't be in time to replace her Christmas day outfit. The company have offered me a discount code for a future order (like I would ever trust them again), and delete any negative comments from their social media and block you. AVOID AT ALL COSTS.

10 de dezembro de 2021
Opinião espontânea

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