Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my pr... Ver mais
A empresa respondeu
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Ver mais
A empresa respondeu
Call resolved the problem in minutes. Sandra was able to confirm the issue was wider than just my account and also resolved the updated figures. A really helpful contact who has a lovely Scottish acce... Ver mais
I tried to access my account to upgrade my AVC but couldn't work out what to do. I 'spoke' to Sandra online who, once I'd verified my DOB and NINO, understood what I was trying to do and took over an... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Informações de contacto
First Floor, 5 Fleet Place, EC4M 7RD, London, Reino Unido
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Excelente
589 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Brilliant service
Brilliant service, couldn't fault it
Got through no problem at all, which was a great start. The lady I spoke with was so helpful and professional, she explained everything clearly and was really understanding. Nothing was too much trouble.
And I have to say, her accent was lovely, warm and friendly, it genuinely made the call a pleasure.
Would highly recommend.
Thanks again, really appreciated the help.
15 de setembro de 2026
Resposta da my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Quick and effective assistance offered
Quick and effective assistance offered. In fact, every time I have sought assistance from Money Matters Support it has been quick, polite and very helpful.
15 de setembro de 2026
Resposta da my money matters.
Hello Dave,
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Great Service
Great Service, Katie sorted my issue in no time and with no fuss.
15 de setembro de 2026
Resposta da my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Nirin from my money matters was very…
Nirin from my money matters was very helpful and took the time I needed to help and support me through the avc process. Brilliant service
15 de setembro de 2026
Opinião espontânea
Resposta da my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Short wait time
Short wait time, Sandra was really helpful and changed my AVC as requested. Website not as good as the personal approach to service though.
15 de setembro de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Change the name to future pot
It was interesting and I certainly liked the idea of considering yourself in the future and re-framing the term of pension. However I did phase out. I like examples to help reiterate the words.
15 de setembro de 2026
Opinião espontânea
Resposta da my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Very informative and would like more…
Very informative and would like more information pls
15 de setembro de 2026
Opinião espontânea
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
The Customer Service was great
The Customer Service was great, very friendly and solved my query. Great service, thankyou :)
14 de setembro de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
The staff who managed my call re AVC's…
The staff who managed my call re AVC's was very helpful, patient and explained in easy to understand terms.
14 de setembro de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Very disappointing
Very disappointing, webinar looked so fake, AI? 2 people speaking to each other. Not useful to me, it would have been good to have been able to ask questions.
14 de setembro de 2026
Resposta da my money matters.
Thank you for taking the time to raise this crucial feedback with us! We were trialling something new and any feedback help us ensure the content is right for you! I have forwarded your feedback on to the relevant team for review so that we can improve for the future. I hope that this experience hasn’t dissuaded you from utilising webinars in the future as they can be vital learning tools for your financial future!
helpful and great information
Nick was really helpful and provided great information.
4 de setembro de 2026
Resposta da my money matters.
Hello Jan,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
I was having trouble with the new…
I was having trouble with the new layout for updating my AVC amount. Katie was very helpful.
11 de setembro de 2026
Resposta da my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Katie was so helpful and I managed to…
Katie was so helpful and I managed to get the changes i wanted arranged quickly and efficiently
10 de setembro de 2026
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Speedy resolution to my query with no…
Speedy resolution to my query with no fuss! Perfect!
11 de setembro de 2026
Resposta da my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
AVC Enquiry
I got answers to the questions I asked but I was still left unsure of the financial implications.
11 de setembro de 2026
Resposta da my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback! You are welcome to book in for a free 1-1 consultation with one of our financial education coaches who will be happy to discuss any questions you still have!
Excellent customer service and quick…
Excellent customer service and quick responses
11 de setembro de 2026
Resposta da my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Katie understood my reason for the…
Katie understood my reason for the request, updated the information and confirmed it straightaway
10 de setembro de 2026
Resposta da my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
The customer services person was very…
The customer services person was very helpful and got the gist very quickly on what I was asking and what help I needed.
10 de setembro de 2026
Resposta da my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Swift reply to query and relevant…
Swift reply to query and relevant information given
9 de setembro de 2026
Resposta da my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
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