Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my pr... Ver mais
A empresa respondeu

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my pr... Ver mais
A empresa respondeu
Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Ver mais
A empresa respondeu
Call resolved the problem in minutes. Sandra was able to confirm the issue was wider than just my account and also resolved the updated figures. A really helpful contact who has a lovely Scottish acce... Ver mais
I tried to access my account to upgrade my AVC but couldn't work out what to do. I 'spoke' to Sandra online who, once I'd verified my DOB and NINO, understood what I was trying to do and took over an... Ver mais
A empresa respondeu
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
First Floor, 5 Fleet Place, EC4M 7RD, London, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service from the agent on the online chat facility.
Warm and Complimentary
Kelsey was extremely friendly, professional and helpful throughout our conversation. She took the time to listen and made the whole experience pleasant and straightforward. I really appreciated her warm approach and the excellent customer service she provided. Thank you, Kelsey!
There were difficulties with calculator online but Kelsey resolved everything for me quickly and easily
Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my problem and came up with a solution in record time.
Many thanks Nirin and All the Best to you

Resposta da my money matters.
Katie patiently explained the reason why I had an issue with my Shared AVC application and resolved it for me. First class service.
very informative presentation and good customer service.
Very nice and helpful customer service from the person I spoke to.
I initially had a problem, not being able to create my account, and struggled to get anyone to help for a couple of days, but when I did receive an answer, the person apologised for the delay and was very helpful, listening to the problem, having done some work to repair the issue, and offering different choices going forward.
I had got confused with my AVC and rang the help number. The person on the phone was super helpful and it was sorted in minutes.
First class help and assistance. Fully reccommend.
Kelsey from customer services was really helpful and sorted my problem out straight away. Much better than going through a web chat etc.....
The customer support officer was extremely well mannered and very helpful, he provided clear guidance which demonstrated depth of knowledge and required technical support.
Call resolved the problem in minutes. Sandra was able to confirm the issue was wider than just my account and also resolved the updated figures. A really helpful contact who has a lovely Scottish accent.
Thanks so much to Katie - super quick, efficient and very friendly. What an asset to your company!
Great customer support given by Kelsey at MM. Request actioned and enquiries answered swiftly and efficiently. Very happy with the service provided and would recommend them for sure.
Professional service. Listened and responded well to my queries. Excellent customer service.
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