my money matters. Opiniões 

As a real technophobe, I was getting very frustrated with not being able to update password, pin number etc.
Nirin was so patient and helpful and by the end of the call everything was sorted. Not the type of experience a lot of us receive these days. Very professional.

Was able to review my AVC amount quickly over chat.

Although would have preferred to do the whole thing on the website via the webform, but the options I needed on the webform are no longer available.

Really helpful, clear and supportive advice received. Many thanks

Great customer service: when I had login issues, telephone assistance was friendly, professional, warm and patient. My query was handled perfectly.

The adviser I spoke with was extremely helpful and patient. She was clearly well trained and knew exactly how to resolve my issue at my first contact. She gave me confidence that I was dealing with a professional organisation that was managing my account matters carefully and professionally.

The lady I spoke to on the phone was very helpful and informative.

Very helpful support and assistance provided over the phone when looking to take out product online

Really clear and helpful advice offered (by Nirin), including being patient and also amending my application in order to assist

Mirren was especially helpful & patient while I went through the application over the phone. Amazing customer service

Spoke to customer adviser on the phone, as the video link was not working. Got new link sent via email.
Quick and friendly response.
thank you

I was able to speak to someone straight away - no long hold, or annoying music! Katie and Nirin were both very friendly and extremely professional. My query was resolved quickly and efficiently.

Kattie was pleasant helpful gave me details easy to follow . Refreshing to talk to a human.
Thank you.

Katie was very knowledgeable and patient in guiding me through the application process allowing me time to read the information - no pressure, no rushing

Quick response
Dealt with query promptly and professionally

I wanted to increase my AVC payments.
Did a online chat, spoke to Sandra, who was very friendly and competent.
Didn't take very long at all,easy.
Highly recommend My Money Mattters

I tried to increase my AVC but there has been a change to the website which makes this a lot harder than it should be. I spoke to customer services who made the necessary changes

I have been updating my account using the website and asking for amendments.
The online chat with a real person was great and all sorted in minutes.
I’m very happy and all done with no stress.
Brilliant

Sandra understood exactly what I wanted and helped me to achieve it

A very helpful adviser called Katie answered my questions and promptly sent me an email with the links I asked for.

Great customer support. Nirin was swiftly available via telephone, friendly and very helpful