MyrklOpiniões 

Resposta da Myrkl

18/07/2023

Hello Pamela

Dear

We greatly appreciate your review and thank you very much for your feedback!

We are terribly sorry to hear that you were not satisfied with Myrkl, because the satisfaction of our customers is extremely dear to us.

Myrkl is a food supplement that is intended to be used as part of a balanced diet and healthy lifestyle to feel refreshed the next day. Generally, the majority of customers are satisfied with Myrkl and recommend it to their friends and family which we consider a huge success. Among customers that are not satisfied, we identified three main points that are causing a reduced effectiveness of the product.

1. Taking only one capsule instead of two. We recommend taking two capsules to maximise efficacy.
2. Not taking Myrkl long enough before. We recommend taking Myrkl 2 hours before to give the bacteria in the formulation sufficient time to develop their full potential.
3. Trying Myrkl only once. The effect of the product becomes stronger with regular consumption, because the number of bacteria increase in the GI over time when Myrkl is consumed regularly.

Anyways, as you were not satisfied we are happy that our refund process worked smoothly! Thanks again for trying Myrkl.

Kind regards,
The Myrkl team

Resposta da Myrkl

18/07/2023

Dear Sam,

Many thanks for your review!
I would like to sincerely apologize for the delay in the delivery of your order. I understand that it was expected to arrive the next day as specified during the order process, and I recognize the inconvenience this has caused you.

Please be assured that we take this matter very seriously, and our team is already looking into the situation to determine what may have caused the delay. We understand the importance of timely delivery and will do everything possible to resolve this issue promptly.

We appreciate your patience and understanding in this matter. Rest assured, we are committed to providing you with the best customer experience, and we will make every effort to rectify this situation as soon as possible.

If you have any further concerns or questions, please don't hesitate to reach out to our customer support team, and we will be happy to assist you.

Thank you for your understanding, and we apologize once again for any inconvenience caused.

Best regards,

The Myrkl Team

Resposta da Myrkl

18/07/2023

Dear Jane

We greatly appreciate your review and thank you very much for your feedback!

We are terribly sorry to hear that you were not satisfied with Myrkl, because the satisfaction of our customers is extremely dear to us.

Myrkl is a food supplement that is intended to be used as part of a balanced diet and healthy lifestyle to feel refreshed the next day.

As the effect of food supplements varies from person to person unfortunately not everyone experiences the same effect. You describe a special medical condition that might impact the effectiveness of the product.

However, we want all our customer to be satisfied and thus we offer a 30 days money back guarantee. You will find all the details on our webpage in the section “return policy”. We hope you can still benefit from this.

We hope sincerely you find this useful and we would be more than happy to receive your feedback.

Kind regards,
The Myrkl team

Resposta da Myrkl

14/07/2023

Hello Erik,

Thank you very much for your review. We greatly appreciate your feedback.

We sincerely apologize for the issues you experienced with the delivery of your order. Such occurrences should never happen.

Rest assured, we are taking immediate action to provide you with the tracking code for the replacement order as quickly as possible.

Please contact us at myrkl@defairemedical.com, and we would like to offer you a small token of appreciation for any inconvenience caused.

Once again, we apologize for any inconvenience caused.

Best regards,
The Myrkl Team

Resposta da Myrkl

10/07/2023

Dear Viktor

We sincerely apologize for the delay in delivering your order. We understand the inconvenience this has caused you and we deeply regret any frustration or inconvenience caused.

Unfortunately, we have experienced unforeseen limitations in our warehouse operations due to recent fires in Canada. These circumstances have had an unexpected impact on our ability to process and dispatch orders in a timely manner. Please be assured that we are actively working to resolve this situation and ensure your order reaches you as soon as possible.

We value you as a customer and want to assure you that your satisfaction is of utmost importance to us. Our team is currently investigating the matter and will contact you shortly.

Once again, please accept our sincere apologies for any inconvenience caused.

Please reach out to myrkl@defairemedical.com with your order number so that we can send you a little compensation for this.

Thank you for your understanding and continued support.

Kind regards,
The Myrkl team